IT Account Manager
San Antonio, TX · On-site
Position Announcement Position: IT Account Manager Department: Managed Information Technology Reports To: Director of Technology Solutions Salary grade: DOE FLSA Status: Full Time / Exempt Location:
IT Account Manager
San Antonio, TX · On-site
Position Announcement Position: IT Account Manager Department: Managed Information Technology Reports To: Director of Technology Solutions Salary grade: DOE FLSA Status: Full Time / Exempt Location:
Docutech information
What is a Docutech specialist?
A Docutech specialist is a professional who manages, implements, and supports the use of Docutech software, which is widely used in the mortgage and lending industry for document generation, electronic signatures, and compliance. Their responsibilities typically include setting up and configuring Docutech systems, assisting users with technical issues, and ensuring that documents meet legal and regulatory standards. They may also provide training, troubleshoot errors, and work closely with IT and compliance teams to ensure smooth operations. This role is critical in helping financial institutions streamline their lending processes and maintain accurate documentation.
What are the key skills and qualifications needed to thrive as a Docutech specialist?
To thrive as a Docutech Specialist, you need a solid understanding of document management systems, workflow automation, and compliance standards, often backed by experience in mortgage or financial services. Familiarity with Docutech software platforms, e-signature tools, and regulatory compliance systems is typically required. Strong attention to detail, problem-solving abilities, and effective communication help specialists address client needs and troubleshoot issues efficiently. These skills ensure seamless document processing, regulatory compliance, and high-quality customer service in complex, detail-driven environments.
How does a Docutech specialist typically collaborate with other departments within an organization?
A Docutech specialist often works closely with teams across IT, compliance, and operations to ensure document technology solutions are properly integrated and meet regulatory standards. They may coordinate with developers to implement software updates, support end-users with troubleshooting, and communicate with compliance officers to guarantee all documents adhere to legal requirements. This collaborative environment allows Docutech specialists to play a crucial role in streamlining document workflows and enhancing organizational efficiency.
What job categories do people searching Docutech jobs look for?
The top searched job categories for Docutech jobs are:
- From Home Non Qm Underwriter
- Mortgage Claims Analyst
- Mortgage Default Specialist Ii
- Remote Correspondent Banking
- Flex Schedule Mortgage Servicing Supervisor
- Vice President Cornerstone Mortgage
- Internship Remote Rocket Mortgage
- Contractual Fannie Mae Contractor
- Mortgage Loan Modification
- Primary Residential Mortgage
Full-time
Re-posted 29 days ago
Job description
Position Announcement
Position: IT Account Manager
Department: Managed Information Technology
Reports To: Director of Technology Solutions
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio
Description
The IT Account Manager position ensures that clients of DOCUmation have a solid technology plan which is aligned with their business strategy. As such, it requires the ability to speak with business owners and managers, understand business strategy and planning and consult in the best interest of the customer. It is important that all work be performed correctly, within acceptable time limits and when promised to customers. In this position, the incumbent works on his or her own with only general supervision. The incumbent typically works directly with client staff and management and at the client’s site and remotely. Working hours other than the standard weekday hours will be required from time to time.
Responsibilities
•Follows operating procedures as detailed in the DOCUmation Manual.
•Complete Quarterly Business Reviews & Best Practices Assessments.
•Discuss Quarterly Business Reviews and Best Practices Assessment with customers to provide input andsuggestions.
•Help customers with technology decisions to achieve their short and long-term business goals.
•Review project plans and complete project reviews.
•Provide timely verbal and written communications as required by clients, vendors, and staff.
•Ensure a high level of customer satisfaction.
•Continue to improve technical and customer service skills through continuing education and certifications.
•Build lasting relationships with the operations/technical staff for each client.
•Ensure all documentation is properly maintained and updated in a timely manner.
•Assist sales personnel with written and verbal responses to technical questions.
•Perform proof of concepts with customers to find optimal solution designs.
•Educate prospective clients on the advantages and implementation strategies of proposed
solutions.
•Other duties as assigned.
Experience and Related Skills
•Provide a timely, polite, efficient service and a positive Company image.
•Able to prioritize in order to meet goals and deadlines
•Highly experienced working both alone and as a team member
•Experience implementing and supporting wide ranging technologies
Education and Certification
•Bachelor's Degree or equivalent work experience
•Experience with Computers and Networks, Experience with Customer Service, Written and VerbalCommunication, Interpersonal Communication, Problem Solving, Decision Making, Critical Thinking, Teamwork,Attention to Detail, Analytical Thinking, Time Management, Working Under Pressure.
Physical Requirements
•Frequent standing and walking;
•Occasional bending, stooping, kneeling, reaching, and crouching;
•Visual acuity to read printed and electronic documents; and
•Lifting and / or exerting of force up to 50 pounds frequently.
Special Requirements
•Must have dependable transportation and a clean driving record
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.