Document Processor Jobs in Phoenix, AZ (NOW HIRING)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for preparing and reviewing documentation in accordance with the bank's policies and procedures to facilitate closings with the client and ensure lien perfection. Key responsibilities include working on highly complex documentation, supporting Loan Administrators with their primary responsibilities, and assisting the Market Leader in directing workflow and performing quality assurance. Job expectations include working with company vendors, legal counsel, line partners, and clients to ensure world class documentation accuracy.

The Mortgage Post Close Quality Control Specialist performs quality control reviews of residential mortgage loan transactions to ensure accuracy, completeness, and adherence to approved credit terms, regulatory guidelines, and internal procedures. Supporting the Bank's Ultra High Net Worth lending portfolio, this role is responsible for identifying documentation and process deficiencies, coordinating corrective action, and ensuring loans are ready for servicing and ongoing portfolio management. The position requires strong mortgage operations knowledge, critical thinking skills, and the ability to effectively communicate findings, document results within systems of record, and collaborate with business partners to meet established quality standards and service level agreements.

"Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy"

Responsibilities:

• Ensures that loan documentation and lien perfection meets bank policies and procedures and that work products are delivered in an accurately and timely manner

• Leads documentation, due diligence and collateral perfection, and monitoring of loan documentation for a specific market segment

• Reviews documents for accuracy, timely delivery, and necessary research requirements to ensure documentation reflects the appropriate transactional information and elimination of controllable rework

• Reviews the loan approval and loan documents prepared by counsel to ensure consistency and adherence to requirements

• Designs a robust filing and organizational process to assist in completing primary financial booking and initial loan funding

• Works closely with Client Managers, Credit and Portfolio Officers, agency management, internal and external legal counsel, and many internal operational support units to ensure seamless execution of transactions

• Review Closing Disclosures and Change of Circumstance documentation for TRID compliance, validate fee accuracy, and loan terms, and identify tolerance violations and required tolerance cures

• Identify, document, and track loan defects, exceptions, and compliance issues through resolution

• Monitor and meet established internal and external Service Level Agreements (SLAs)

Required Qualifications:

• 5+ years of experience in mortgage operations, construction lending, commercial lending or related financial services roles

• Knowledge of TRID, Change of Circumstances, tolerance cures, and Closing Disclosure reconciliation

• Ability to read and interpret Credit Approvals and validate loan documentation against approved terms and conditions

• Experience reviewing titles, insurance, collateral, trust documentation, and complex vesting structures

• Strong attention to detail, risk assessment, communication, and documentation skills

• Ability to manage multiple priorities and consistently meet service level expectations

• Ability to Work Independently and Collaboratively in a Team Environment

Desired Qualifications:

• 3+ years' experience as Auditor, Quality Assurance, Closer, Loan Processing

• Demonstrates mortgage loan operations, closing, or quality review experience

• Bachelor's degree in business, finance, or a related field

• Prior experience reviewing construction budgets, inspections, or builder contracts

Skills:

• Attention to Detail

• Business Acumen

• Customer and Client Focus

• Due Diligence

• Prioritization

• Adaptability

• Data Collection and Entry

• Oral Communications

• Research

• Written Communications

• Analytical Thinking

• Critical Thinking

• Accuracy

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: