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Full-Time Hourly Position, Non-Exempt

Reports to: Administrative & DMV Services Manager

Supports: APAA Company

About APAA & Join Our Team

Alaska Premier Auctions & Appraisals (APAA) is a locally grown, Alaskan-owned small business committed to excellence in auction services. We connect people to meaningful items, antique treasures, historical artifacts, fine art, vehicles, equipment, firearms, jewelry, and everyday collectibles. We bring their stories to life through professionalism, accuracy, and care.

We're proud to have been named one of the 2025 Best Workplaces in Alaska by the Alaska Journal of Commerce, based on anonymous third-party employee feedback conducted by Best Companies Group. This recognition reflects our team's dedication to integrity, collaboration, and operational excellence.

This role is ideal for a detail-driven professional who thrives in documentation accuracy, regulatory compliance, and client-facing administrative work within a fast-paced auction environment.

What the DMV Services Coordinator Does

The DMV Services Coordinator is responsible for executing all vehicle-related documentation and compliance processes for APAA. This role ensures that vehicle titles, registrations, tags, and related paperwork are prepared, processed, and maintained accurately and in full compliance with Alaska State DMV regulations and applicable federal laws. The position also supports vehicle inspections, listing accuracy, appointment coordination, and customer service related to DMV transactions.

Key Responsibilities Include

• Prepare, review, and submit all DMV-related paperwork, including title transfers, registrations, duplicate title applications, lien releases, and temporary tags, in compliance with Alaska State DMV requirements.
• Conduct replacement title processing, vehicle appraisals, and DMV inspections for seized vehicles, including completion of Level 2 DMV tasks once eligible and trained.
• Verify ownership documentation for all vehicles received and sold through auctions, including VIN validation, title status, and lienholder confirmation.
• Maintain accurate, organized physical and electronic records of all vehicle documentation for audit, compliance, and retention purposes.
• Track pending title work and follow up with customers, lienholders, and internal departments to resolve missing or incomplete documentation.
• Respond to DMV-related inquiries from clients, vendors, and internal staff in a timely, professional, and solution-focused manner.
• Coordinate with the Vehicle & Equipment Manager to ensure all vehicles meet documentation and legal requirements before auction, transfer, or release.
• Communicate with the State of Alaska DMV regarding escalations, exceptions, or complex title issues.
• Notarize vehicle-related legal documents, including Powers of Attorney, affidavits, and lien releases, in accordance with Alaska law.
• Maintain current working knowledge of DMV regulations impacting titling, registration, vehicle transfers, and auction sales.
• Manage inventory and secure storage of DMV-issued materials (temporary tags, decals, plates), including usage tracking, discrepancy reporting, and timely reordering.
• Build, proof, and verify vehicle listings within auction platforms to ensure accuracy and completeness.
• Manage appointment scheduling and support walk-in DMV clients as operationally required.
• Follow up on AKPM sales leads and assist with coordination and administrative support of sales efforts.
• Perform additional duties and special projects as assigned in support of APAA operations.
  

Supervisory Responsibilities

This position does not have supervisory responsibilities.

The Impact You'll Make

• Ensure vehicle transactions are compliant, accurate, and audit-ready.
• Protect APAA and its clients through proper documentation and regulatory adherence.
• Support smooth auction operations by preventing delays related to title or registration issues.
• Deliver professional, reliable service to clients navigating DMV-related processes.

What Success Looks Like

• DMV documentation is accurate, complete, and submitted on time.
• Title work progresses efficiently with minimal escalations.
• Records are audit-ready and well-organized.
• Clients receive clear, professional communication and support.
• Vehicle listings and documentation align without discrepancies.

Knowledge, Skills & Abilities

• Working knowledge of Alaska DMV laws, policies, and procedures related to titling and registration.
• Exceptional attention to detail and accuracy in data entry and recordkeeping.
• Strong verbal and written communication skills.
• High degree of integrity and confidentiality when handling sensitive information.
  Proficiency in Google Workspace and auction or vehicle management software.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• Strong problem-solving skills and sound judgment when handling exceptions.
• Dependable attendance and punctuality.
• Positive, supportive, solution-oriented work style.

Minimum Qualifications

• High school diploma or GED required.
• One (1) year of experience in title work, DMV processing, or vehicle documentation preferred.
• Level 1 DMV training provided; Level 2 training upon eligibility.
• Familiarity with Alaska DMV forms and procedures; auction or automotive experience is a plus.
• Valid Alaska Driver's License.
• Ability to pass fingerprinting, background, and reference checks.
• Ability to obtain and maintain Notary Public status in the State of Alaska.

Working Conditions & Schedule

This position operates in a fast-paced administrative and client-facing environment requiring consistent attendance, adaptability, and attention to detail. Some work may occur indoors and outdoors, depending on vehicle inspections and client needs. Occasional overtime may be required.

Schedule: Monday - Friday, 8:45 am - 5:45 pm (8-hour shift with 1-hour unpaid break)

Perks & Benefits

• 401(k) with company matching
• Employer-funded short-term & long-term disability
• Employer-funded Life Insurance
• Health Insurance
• Dental and Vision
• Paid time off and paid holidays
• Employee Assistance Program
• Employee discount
• Professional development support
• Referral bonus program

General Standards & Culture

• Maintain strict confidentiality of all client and company information.
• Return internal and external correspondence within one business day (or within two hours when possible).
• Use company technology responsibly to support accuracy and efficiency.
• Bring solutions, not just problems, and approach work proactively.
• Client experience and regulatory compliance are always top priorities.
• Support cross-department collaboration when needed.
• Contribute ideas, improvements, and innovations within the role and department.