Paul Davis Restoration of Northern Virginia is hiring a Division Leader for our Contents Division. When fire, water, smoke, mold, or storms damage a property, our contents team is responsible for safely packing out, cleaning, restoring, storing, & returning our customersโ most important belongings. This is a full-cycle leadership role for someone who can run estimates, crews, logistics, & carrier relationships โ and own every contents job from intake to invoice.
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What Youโll Do
ย Inspection & Scope Development
- Conduct initial site inspections on all new contents losses, assessing fire, water, smoke, mold, & storm-damaged items
- Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-managementย ย ย ย ย ย ย software
- Build the full scope of services before mobilization โ staffing, projected hours, consumables, & preliminary cost summary
- Perform jobsite safety walk-throughs & hazard identification prior to deploying crews
ย Estimating
- Own contents estimate writing in Xactimate & Symbility, from initial draft through carrier approval ย
- Apply each carrierโs SLA requirements โ documentation standards, contact timeframes, & scheduling protocolsย
- Coordinate specialty line items such as electronics, textiles, artwork, & high-value items needing third-party cleaning or appraisal
Logistics, Fleet & Labor
ย โขย ย ย Schedule & dispatch contents crews across all active jobs & manage the pack-out & pack-in lifecycle
ย โขย ย ย Oversee the contents divisionโs assigned vehicle fleet โ assignments, usage logs, & basic maintenance reporting
ย โขย ย ย Recruit, schedule, train, & supervise temporary & permanent field labor
ย โขย ย ย On-call availability to support crews & customers for emergency contents response
ย Documentation, Compliance & Warehouse
- ย Maintain accurate inventory tracking, labeling, & condition reporting in RMS & contents-management systemsย
- ย Keep all job documentation audit-ready at every stage, with zero billing gaps at invoice
- ย Uphold warehouse cleanliness, item segregation, ozone-room standards, & contents security protocols
ย Customer & Carrier Communication
ย โขย ย ย Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
ย โขย ย ย Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
ย โขย ย ย Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close
ย โขย ย ย Build & grow professional relationships with carriers, vendor networks, & Third-Party Administrators
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What You Bring (Requirements)
ย โขย ย ย 3+ years in property restoration, contents management, or related claims/estimating roles
ย โขย ย ย Xactimate estimating experience required (Symbility a plus); Xactimate Level 1 certification preferred
ย โขย ย ย Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions
ย โขย ย ย Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks
ย โขย ย ย Clean Background & MVR
ย โขย ย ย Ability to work nights, weekends, & overtime as needed for emergency response
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ย Highly Preferred
ย โขย ย ย IICRC CPT credential is highly preferred (company sponsorship available if not yet certified)
ย โขย ย Prior hands-on experience writing contents-specific estimatesย
ย โขย ย Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)
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Systems You'll Use
Xactimate & Symbility (estimating); Encircle (field documentation); Cotality products including Claims Workspace, Luxor, & RMS; TPA platforms including PDRI, Contractor Connection, Alacrity, & Lionsbridge; a time-tracking platform; & Microsoft Office with SharePoint/OneDrive. Training is provided on our specific tools.
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Schedule & Conditions
โข ย Standard schedule MondayโFriday, 7:30 AMโ5:00 PM, with a rotating on-call schedule for evenings, weekends, & select holidays
โข ย Hybrid role combining field job sites, warehouse, & remote coordination
โข ย Work in residential & commercial environments affected by water, fire, smoke, mold, & storm damage; appropriate PPE provided
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We Offer
โข ย Base salary $68,000-$75,000 a year, plus performance-based bonus & commission potentialย
โข ย Company vehicle, fuel card, & company cell phone
โข ย Company-sponsored certifications
โข ย The backing of a trusted national brand with deep local roots & a team that genuinely supports one another
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