Dispute Resolution Manager Jobs in Utah (NOW HIRING)

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

The Ford Motor Credit Company ("Ford Credit") has received the regulatory conditional approval to form Ford Credit Bank("the Bank") to be headquartered in Salt Lake City, Utah.

The Bank will create innovative and simplified banking solutions to help customers across the country finance the purchase of new Ford vehicles, parts, accessories, EV Infrastructure and software and will accept deposits with competitive rates on FDIC-insured savings accounts and certificates of deposit. The Bank will be a direct and wholly owned subsidiary of Ford Credit, an indirect wholly owned subsidiary of Ford Motor Company ("Ford").

The people of Ford Credit have a 60-year commitment to helping put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service, and professional expertise to five thousand dealers and more than four million customers in over 100 countries around the world. The proposed Bank will be a strategic addition to Ford Credit and is key to providing the capabilities needed to meet the financing expectations of Ford customers.

 If you're customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further. The successful candidate will be a member of an exciting and dynamic team of banking professionals who would have the opportunity to stand up and begin the operations of the de novo Bank. New employees hired by the bank will initially be Ford Credit employees. Once the bank is formally established, these employees may be transferred to the new bank. 

Come help build a better world, where every person is free to move and pursue their dreams. Ford was built on the belief that freedom of movement drives human progress. It's a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world's most trusted mobility company, designing vehicles for a smart world that helps people move more safely, confidently, and freely. Ford is experiencing significant business transformation in an ever-changing digital world. We are dedicated to delivering distinctive products and solutions, having an "always on" relationship with customers and continuously improving our user experience. 

In this position...

The Fraud Analyst reports to the Fraud Manager and is responsible for the real-time monitoring and investigation of suspicious activity across the bank's online platforms and payment rails. The Analyst will work closely with leadership and internal stakeholders to resolve fraud events and identify emerging fraud trends to ensure the Bank's de novo operations remain secure and resilient.

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You'll have...

• Bachelor's degree in Business, Finance, Criminal Justice, or related field or equivalent work experience
• Minimum of 3 years of experience in fraud analysis, financial crimes investigation, transaction monitoring, dispute/chargeback processing, or banking operations.
• General knowledge of different types of fraud characteristics (e.g., identity theft, unauthorized access).
• Excellent spoken and written English with the ability to manage conflict and challenge existing processes and controls.
• Working knowledge of Regulation E (Electronic Fund Transfer Act) and dispute resolution timelines/requirements.
• Understanding of BSA/AML basics and SAR filing triggers.
• Ability to manage a caseload independently and meet regulatory deadlines
• Strong attention to detail and ability to handle confidential/sensitive information

Even better, you may have...

• Experience in a de novo, fintech, or high-velocity online banking environment.
• Strong data analytic skills with a methodical approach to problem-solving.
• Inquisitive nature with high attention to detail and the ability to work under pressure during critical payment investigations.
• Professional certifications such as Certified Fraud Examiner (CFE) are a plus
• Inclusive Boilerplate

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage

 Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

 Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

 Vehicle discount program for employees and family members and management leases

Tuition assistance

 Established and active employee resource groups

 Paid time off for individual and team community service

  A generous schedule of paid holidays, including the week between Christmas and New Year's Day

 Paid time off and the option to purchase additional vacation time.

This position is a salary grade 5 and ranges from $65,100-$109,300.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid#LI-FordCredit   #LI-MN1 

What you'll do:

• Monitor and investigate real-time fraud alerts across online banking platforms and payment systems (ACH, Wires, and Mobile Check Deposits).
• Monitor and investigate real-time account activity to detect and prevent fraud, abuse, and unauthorized access.
• Engage directly with customers to verify flagged transactions and resolve unauthorized activity with a focus on professional communication and customer experience.
• Work with internal stakeholders (Compliance, Legal, Cybersecurity) to remediate confirmed fraud and mitigate future risks.
• Process disputes and recover fraudulent funds.
• Other duties as assigned.