Dispute Resolution Manager Jobs in Oregon (NOW HIRING)

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do
Responsibilities include but are not limited toassistingthe Construction Managers and Project Managers with coordination/ documentation, ordering of equipment for Install base projects including day-to-day general office duties as assigned for fire alarm,suppressionand sprinkler.

How you will do it

• Operations Administrative Support uploading and Maintaining Projects and Contracts via Job Design/ BBI

• Monitor status of small projects (fire alarm, suppression, sprinkler)

• Communicate with customers and sale reps as to when material and/or labor isrequired.

• Ensure that required engineering is performed to meet customerexpectations.

• Coordinate with TIS supervisor and/or construction manager customer's laborrequirements.

• Order equipment, ensure that customer receives material whenneeded.

• Report to department managers project status.

• Processchangeorders, releasing equipment, filing, Certificate of Insurance, Warranty Letters

• Billing of projects; compiling back-ups such as Certified Payroll, work tickets etc.

• Handling customer/ contract disputes as needed.

• Coordinate delivery of equipment to the jobsite

• Coordinate delivery of close-outdocuments

• Creation of purchase orders for subcontractors

• Procurement and verification of project schedules

• Attend work in progressmeetings.

• Tracking of project RFI's, change orders and other pertinentdocumentation.

• Coordination/ Follow Ups with Sales Teamregardingproject bookings; releasing of jobs from COE/ Credit holds etc.

• Assist with Accounts Receivable (AR)

• Act as the facilitator and point-person for information sharing between OTC, District, and select customers as directed byACSM

• Support Dispute Resolution in resolving disputes when requested by the AR Collectors or the Dispute team.

• Contact customers when identified as necessary as part of DMS or forvery simplereasons.

What we look for
Required

• Proficient in Microsoft Windows, Word, EXCEL, Power Point

• 1+ years of Project Coordinator or related experience

• High School diploma or equivalent

• Ability to multi-task and prioritize among assignments with a strong adherence todeadlines.

• Excellent verbal and written communication skills

• Must be organized, detail oriented and self-motivating.

• Must Pass a pre-employment background check and drugscreen

• Positive Attitudea must

• Punctual and Accountable

• Experience dealing withcustomers

Preferred

• Associates Degreepreferred

• 3 to 5 years of related experience

• Experience in a high-volume, customer service-oriented position

• Electrical/ Construction industry experience ishelpful

HIRING HOURLY RANGE: $25-34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To
support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us