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Dispute Operation Manager Jobs (NOW HIRING)

CNB

Payment Dispute Specialist

... Operations, and other business partners to deliver positive customer experiences while helping ... Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and ...

CNB

Payment Dispute Specialist

... Operations, and other business partners to deliver positive customer experiences while helping ... Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and ...

CNB

Payment Dispute Specialist

... Operations, and other business partners to deliver positive customer experiences while helping ... Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and ...

CNB

Payment Dispute Specialist

... Operations, and other business partners to deliver positive customer experiences while helping ... Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and ...

CNB

Payment Dispute Specialist

... Operations, and other business partners to deliver positive customer experiences while helping ... Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and ...

Legence Bank

Operations Manager

Eldorado, IL · On-site

$58K/yr

Dispute Resolution & Fraud Operations * Manage Visa dispute and investigation processes through FINBOA. * Review daily compliance alerts and dispute tracking reports. * Monitor ATM and peer-to-peer ...

CNB

Payment Dispute Specialist

... Operations, and other business partners to deliver positive customer experiences while helping ... Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and ...

OnPath Credit Union

Card Services Manager

Metairie, LA · On-site

$58K - $73K/yr

Responsibilities include leading staff, managing card operations, dispute systems, fraud mitigation, vendor relationships, regulatory compliance, and continuous process improvement. Major Duties and ...

Socket.dev

Operations Manager

Eldorado, IL · On-site

Dispute Resolution & Fraud Operations * Manage Visa dispute and investigation processes through FINBOA. * Review daily compliance alerts and dispute tracking reports. * Monitor ATM and peer-to-peer ...

Neura Market

Partner with Engineering and Support Operations to automate manual parts of the workflow (evidence ... managing dispute workflows through Stripe. * Experience in customer support, trust & safety ...

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Dispute Operation Manager information

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How much do dispute operation manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for dispute operation manager in the United States is $77,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $89,000.00 per year, depending on experience, location, and employer.

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For Dispute Operation Manager jobs, the most frequently searched job titles are:

Infographic showing various Dispute Operation Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $77,935 per year, or $37.5 per hour.

Fraud & Dispute Specialist - Glenville, NY

Schenectady, NY • On-site

Trustco Bank
Commercial Banking • 501 - 1,000 employees
Learn more about Trustco Bankexternal

$35K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Trustco Bank rating

4.4

Company rating: 4.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

 

Fraud and Dispute Specialist 

Reports to: Dispute Manager

FLSA Status: Non-Exempt | Supervisory Role: No


About the Fraud and Dispute Specialist Role

As a Fraud and Dispute Specialist at Trustco Bank, you will play a pivotal role in safeguarding our customers' assets and maintaining their confidence. You will handle inbound and outbound communications concerning debit card and ATM transaction disputes with professionalism, empathy, and attention to detail. Your expertise will ensure swift resolution of issues, reinforcing Trustco Bank’s commitment to superior customer experience.

What You’ll Do

  • Dispute Resolution & Customer Advocacy: Manage debit card disputes efficiently, sending timely notifications and correspondence to customers, ensuring clarity and reassurance.
  • Fraud Detection & Analysis: Investigate and analyze suspected debit card fraud, collaborating with vendors and internal teams to mitigate risks.
  • Transaction & Account Management: Accurately post transactions, perform daily reconciliation of transaction exceptions, and ensure account integrity.
  • Vendor & Branch Liaison: Maintain seamless communication with debit card vendors and internal branch personnel via E-Ticket and phone, fostering a collaborative approach to dispute management.
  • Card Security & Reissuance: Coordinate the processing of compromised cards, overseeing reissuance and security protocols to protect our customers.
  • Research & Inquiry Handling: Address customer inquiries related to debit cards with professionalism, ensuring proper identity verification in accordance with established procedures.
  • Compliance & Record-Keeping: Maintain meticulous records through proper filing and documentation to support audit readiness and regulatory compliance.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Education & Experience

  • High School Diploma or equivalent
  • Proven prior experience in banking, fraud detection, or dispute resolution and/or a Bachelor’s degree in Business Administration, Finance, Economics, or a related business field is preferred.

Required Skills

  • Strong verbal and written communication skills.
  • Strong attention to detail and accuracy in fraud investigations, dispute resolution, transaction analysis, and case documentation.
  • Strong listening skills and attention to detail.
  • Strong organizational skills with the ability to manage multiple priorities under tight deadlines.
  • Proficient in Microsoft Office Suite, especially Word and Excel.
  • Ability to work independently and collaboratively within a team.

Additional Abilities

  • Fluent in English; bilingual a plus
  • Access to reliable transportation 
  • Ability to lift 10–20 lbs., stand for extended periods.

Schedule & Benefits

Full-time position with hours aligned to department operations: 

  • Monday – Friday: 8:30 AM – 5:00 PM
  • Occasional travel as business needs require

Trustco offers generous compensation and benefits package for its employees that includes:

  • Comprehensive medical, dental, and vision insurance coverage
  • Competitive PTO plus 11 paid federal holidays
  • 401K plans with employer match
  • Tuition Assistance Program
  • Reduces fees and rates on exclusive loan products

Why Join Us?

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. If you are a detail-oriented professional with strong organizational skills and a commitment to accuracy, we encourage you to apply and join the Trustco Bank team.

Ready to lead with confidence and make a meaningful impact? Apply now and become part of our dedicated banking family!

Equal Employment Opportunity Statement:


 Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion

• Recruitment, advertising or solicitation for employment

• Treatment during employment

• Rates of pay or other forms of compensation

• Selection for training, including apprenticeship

• Layoff or termination


It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

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