ZipRecruiter

Log In

1

Dispatching Assistant Jobs in Michigan (NOW HIRING)

William E. Walter,

Be Seen First

HVAC SERVICE DISPATCHER

Flint, MI · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

HVAC Service Dispatcher Position Summary We are seeking a highly organized, customer-focused ... Maintain accurate customer records, service histories, and work order documentation. * Assist with ...

ALTA Equipment Group

Dispatcher

Kentwood, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... * Assist Technicians with finding technical data * Incorporate Alta's Guiding Principles into ... Previous dispatching, warranty administrative or mechanic experience is highly preferred * A strong ...

Avfuel

Supply Analyst

Ann Arbor, MI · On-site

Liaison between Supply and Dispatch * Assist with Terminal Outages, Loading issues and Allocations * Rotation in afterhours/weekend on call * Terminal/Supply Contract Compliance Required Skills ...

Nationwide Video

Dispatch Manager

Wixom, MI · On-site

$28 - $33/hr

... assist with hiring, or any other driver/truck needs that arise. Estimated 20% of travel. Required Education and Experience: * Minimum of 2-3 years of experience performing dispatching ...

Nationwide Video

Dispatch Manager

Wixom, MI · On-site

$28 - $33/hr

... assist with hiring, or any other driver/truck needs that arise. Estimated 20% of travel. Required Education and Experience: * Minimum of 2-3 years of experience performing dispatching ...

Common Citizen

Dispatch Associate

Ferndale, MI · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... dispatching delivery drivers. Responsibilities Outlined below is what we see you doing at this ... Between deliveries you will assist in all areas of the store with inventory, organizing back stock ...

Careers - Common Citizen

Dispatch Associate

Ferndale, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... dispatching delivery drivers. Responsibilities Outlined below is what we see you doing at this ... Between deliveries you will assist in all areas of the store with inventory, organizing back stock ...

Veolia

Dispatcher

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor and escalate Salesforces cases to supervisor * Assist walk-in customers area. * Assist ... Dispatch drivers for extra or missed pick-ups. * Create/distribute load sheets * Reviews driver ...

Enviri Corporation

Dispatcher

Detroit, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor and escalate Salesforces cases to supervisor * Assist walk-in customers area. * Assist ... Dispatch drivers for extra or missed pick-ups. * Create/distribute load sheets * Reviews driver ...

DRIVERGENT INC

School Bus Dispatcher

Sterling Heights, MI · On-site

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

School Bus Dispatcher Drivergent Transportation is a Metro Detroit school transportation company ... proper execution * Assist drivers with routing directions and direct them to perform special ...

Enviri Corporation

Dispatcher

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor and escalate Salesforces cases to supervisor * Assist walk-in customers area. * Assist ... Dispatch drivers for extra or missed pick-ups. * Create/distribute load sheets * Reviews driver ...

Avfuel

Fuel Supply Professional

Ann Arbor, MI · On-site

Liaison between Supply and Dispatch * Assist with Terminal Outages, Loading issues and Allocations * Rotation in afterhours/weekend on call * Terminal/Supply Contract Compliance Required Skills ...

SpartanNash Company

Dispatcher

Byron Center, MI · On-site

... * Assist supervisor with union grievances, contractual adherence, and associate concerns. * Ensure ... Familiarity with dispatch software and on-board computers preferred. * Strong written and verbal ...

previous page

Showing results 41-60

All JobsDispatching JobsDispatching Assistant JobsDispatching Assistant Jobs in Michigan

Dispatching Assistant information

What does a dispatching assistant do?

A Dispatching Assistant supports the dispatch team by coordinating and tracking the movement of vehicles, shipments, or personnel. Their duties include communicating with drivers or field staff, updating schedules, preparing documentation, and resolving issues that may arise during transit. They play a key role in ensuring efficient operations and timely deliveries by maintaining clear records and offering logistical support. Dispatching Assistants often use specialized software to manage schedules and communicate with team members effectively.

What are the key skills and qualifications needed to thrive as a dispatching assistant, and why are they important?

To thrive as a Dispatching Assistant, you need strong organizational skills, attention to detail, and basic understanding of logistics principles, often supported by a high school diploma. Familiarity with dispatch software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills ensure efficient coordination of dispatch operations, timely deliveries, and effective team collaboration.

What are some common challenges faced by a dispatching assistant, and how can I prepare for them?

Dispatching Assistants often face challenges such as handling multiple requests simultaneously, managing last-minute schedule changes, and communicating effectively with drivers and other team members under time pressure. To prepare, it's helpful to develop strong organizational skills, become comfortable with dispatch software, and practice clear, concise communication. Adapting quickly to shifting priorities and maintaining a calm, solutions-focused mindset are also valuable traits that help ensure smooth operations in a dynamic work environment.

What is the difference between Dispatching Assistant vs Customer Service Representative?

AspectDispatching AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer logistics or transportation certificationsHigh school diploma; customer service or communication training often preferred
Work EnvironmentLogistics or transportation companies, often in office or dispatch centersRetail, call centers, or service industries, mainly in office settings
Employer & Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, hospitality, and various service sectors
Common Search & Comparison IntentUnderstanding roles in dispatch and logisticsCustomer interaction and support roles

The main difference between a Dispatching Assistant and a Customer Service Representative lies in their focus and work environment. Dispatching Assistants primarily support logistics and transportation operations, coordinating deliveries and schedules, while Customer Service Representatives handle client inquiries and support across various industries. Both roles require strong communication skills but serve different functions within their respective sectors.

How much does a dispatching assistant make?

A dispatching assistant typically earns between $30,000 and $45,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. The role often requires strong organizational skills and familiarity with dispatch software or communication tools.

Is it hard to get hired as a dispatching assistant?

Getting hired as a dispatching assistant typically requires good organizational skills, communication abilities, and familiarity with dispatch software. Entry-level positions are often available, but competition can vary depending on the industry and location; relevant experience or certifications can improve chances of employment.

What is the role of a dispatching assistant?

A dispatching assistant supports the dispatching process by coordinating the scheduling and routing of vehicles or personnel, often using dispatch software or communication tools. They ensure timely delivery or service, handle communication with drivers or field staff, and maintain accurate records of dispatch activities. This role requires organizational skills and attention to detail to ensure efficient operations.

What are the most commonly searched types of Dispatching jobs in Michigan?

The most popular types of Dispatching jobs in Michigan are:

What cities in Michigan are hiring for Dispatching Assistant jobs?

Cities in Michigan with the most Dispatching Assistant job openings:

Dispatching Assistant jobs near you

HVAC SERVICE DISPATCHER

William E. Walter,

Flint, MI • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

HVAC Service Dispatcher

Position Summary

We are seeking a highly organized, customer-focused Service Dispatcher to join our team. The Service Dispatcher plays a critical role in coordinating daily service operations by scheduling technicians, managing incoming service requests, and ensuring timely communication between customers, field personnel, and internal departments. This position requires exceptional multitasking abilities, strong attention to detail, and the ability to thrive in a fast-paced environment while delivering outstanding customer service.

Key Responsibilities

  • Receive and process incoming customer service calls, emails, and online service requests.
  • Create and manage service work orders and dispatch tickets accurately and efficiently.
  • Schedule and dispatch technicians based on customer needs, technician availability, skill sets, and geographic location.
  • Monitor technician schedules throughout the day and make adjustments as priorities change.
  • Maintain ongoing communication with technicians, supervisors, customers, and other departments to ensure timely service completion.
  • Coordinate emergency and priority service requests while maintaining daily schedules.
  • Track the progress and completion of service calls and ensure all documentation is complete.
  • Maintain accurate customer records, service histories, and work order documentation.
  • Assist with billing preparation, service agreements, contract administration, and other administrative tasks as needed.
  • Prepare daily technician schedules and support operational planning.
  • Collaborate with Accounting, Project Management, Estimating, and other departments to ensure smooth workflow and exceptional customer service.
  • Resolve scheduling conflicts and customer concerns professionally and efficiently.
  • Utilize Sage Field Operations dispatch software to optimize technician routes and productivity.
  • Ensure all service information is entered accurately into company software and databases.

Qualifications

  • High school diploma or GED required.
  • Previous experience as a Service Dispatcher, Scheduler, Customer Service Representative, or in a similar coordination role required.
  • Experience in construction, mechanical, HVAC, plumbing, electrical, or service contracting industries is considered an asset.
  • Experience with Sage 300 Construction and Real Estate (Sage 300 CRE) is strongly preferred.
  • Experience using dispatch, scheduling, ERP, or work order management software is preferred.
  • Proficiency with Microsoft Office, including Outlook, Word, and Excel.

Skills & Abilities

  • Outstanding customer service and communication skills.
  • Strong organizational and time management abilities.
  • Ability to multitask and prioritize competing demands in a fast-paced environment.
  • Excellent problem-solving and decision-making skills.
  • High attention to detail and accuracy.
  • Ability to remain calm and professional under pressure.
  • Strong teamwork and collaboration skills.
  • Comfortable learning and using multiple software applications and databases.
  • Ability to communicate effectively with customers, technicians, supervisors, and office staff.

Work Environment

This position is primarily office-based and involves frequent interaction with customers, technicians, and internal team members via phone, email, and computer systems. The successful candidate must be comfortable managing multiple priorities while maintaining a high level of professionalism and accuracy.

Why Join Our Team?

As a Service Dispatcher, you play a vital role in delivering exceptional customer service and ensuring efficient field operations. Your coordination and communication skills directly contribute to customer satisfaction, technician productivity, and the overall success of our service department. When the year allows, we have semi annual bonus opportunities.