ZipRecruiter

Log In

1

Dispatching Assistant Jobs in Michigan (NOW HIRING)

altg

Dispatcher

Kentwood, MI · On-site

... * Assist Technicians with finding technical data * Incorporate Alta's Guiding Principles into ... Previous dispatching, warranty administrative or mechanic experience is highly preferred * A strong ...

altg

Dispatcher

Kentwood, MI · On-site

... * Assist Technicians with finding technical data * Incorporate Alta's Guiding Principles into ... Previous dispatching, warranty administrative or mechanic experience is highly preferred * A strong ...

National Trails

School Bus Dispatcher

Livonia, MI · On-site

$20 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure compliance with local, state, and federal transportation regulations. * Assist in training and onboarding new drivers regarding dispatch procedures. What We Offer! * Competitive pay based on ...

National Trails Bus

School Bus Dispatcher

Livonia, MI · On-site

$20 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure compliance with local, state, and federal transportation regulations. * Assist in training and onboarding new drivers regarding dispatch procedures. What We Offer! * Competitive pay based on ...

National Trails LLC

School Bus Dispatcher

Livonia, MI · On-site

$20 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure compliance with local, state, and federal transportation regulations. * Assist in training and onboarding new drivers regarding dispatch procedures. What We Offer! * Competitive pay based on ...

Accurate Expediting Inc

Logistics Dispatcher PM

Romulus, MI · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain accurate customer records, account details, and supporting documentation. * Assist with ... Previous experience in customer service, dispatching, logistics, transportation coordination, or ...

ROYAL OAK HEATING, COOLING & ELECTRICAL

CSR/Dispatch

Troy, MI · On-site

$18 - $35/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Answer inbound calls and assist customers with scheduling, questions, and service requests * Dispatch technicians based on availability, location, and job priority * Maintain and update schedules in ...

Constellis

Dispatch Operator

Battle Creek, MI

$22.75/hr

Perform dispatching duties for other locations in the event of a failure. * Assist in the training of dispatcher trainees. * Routinely test alarms, communication systems, and other devices.

Constellis

Dispatch Operator

Battle Creek, MI · On-site

$22.75/hr

Perform dispatching duties for other locations in the event of a failure. * Assist in the training of dispatcher trainees. * Routinely test alarms, communication systems, and other devices.

Royal Oak Heating, Cooling & Electrical

CSR/Dispatch

Troy, MI · On-site

$18 - $35/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Answer inbound calls and assist customers with scheduling, questions, and service requests * Dispatch technicians based on availability, location, and job priority * Maintain and update schedules in ...

previous pagenext page

Showing results 21-40

All JobsDispatching JobsDispatching Assistant JobsDispatching Assistant Jobs in Michigan

Dispatching Assistant information

What does a dispatching assistant do?

A Dispatching Assistant supports the dispatch team by coordinating and tracking the movement of vehicles, shipments, or personnel. Their duties include communicating with drivers or field staff, updating schedules, preparing documentation, and resolving issues that may arise during transit. They play a key role in ensuring efficient operations and timely deliveries by maintaining clear records and offering logistical support. Dispatching Assistants often use specialized software to manage schedules and communicate with team members effectively.

What are the key skills and qualifications needed to thrive as a dispatching assistant, and why are they important?

To thrive as a Dispatching Assistant, you need strong organizational skills, attention to detail, and basic understanding of logistics principles, often supported by a high school diploma. Familiarity with dispatch software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills ensure efficient coordination of dispatch operations, timely deliveries, and effective team collaboration.

What are some common challenges faced by a dispatching assistant, and how can I prepare for them?

Dispatching Assistants often face challenges such as handling multiple requests simultaneously, managing last-minute schedule changes, and communicating effectively with drivers and other team members under time pressure. To prepare, it's helpful to develop strong organizational skills, become comfortable with dispatch software, and practice clear, concise communication. Adapting quickly to shifting priorities and maintaining a calm, solutions-focused mindset are also valuable traits that help ensure smooth operations in a dynamic work environment.

What is the difference between Dispatching Assistant vs Customer Service Representative?

AspectDispatching AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer logistics or transportation certificationsHigh school diploma; customer service or communication training often preferred
Work EnvironmentLogistics or transportation companies, often in office or dispatch centersRetail, call centers, or service industries, mainly in office settings
Employer & Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, hospitality, and various service sectors
Common Search & Comparison IntentUnderstanding roles in dispatch and logisticsCustomer interaction and support roles

The main difference between a Dispatching Assistant and a Customer Service Representative lies in their focus and work environment. Dispatching Assistants primarily support logistics and transportation operations, coordinating deliveries and schedules, while Customer Service Representatives handle client inquiries and support across various industries. Both roles require strong communication skills but serve different functions within their respective sectors.

How much does a dispatching assistant make?

A dispatching assistant typically earns between $30,000 and $45,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. The role often requires strong organizational skills and familiarity with dispatch software or communication tools.

Is it hard to get hired as a dispatching assistant?

Getting hired as a dispatching assistant typically requires good organizational skills, communication abilities, and familiarity with dispatch software. Entry-level positions are often available, but competition can vary depending on the industry and location; relevant experience or certifications can improve chances of employment.

What is the role of a dispatching assistant?

A dispatching assistant supports the dispatching process by coordinating the scheduling and routing of vehicles or personnel, often using dispatch software or communication tools. They ensure timely delivery or service, handle communication with drivers or field staff, and maintain accurate records of dispatch activities. This role requires organizational skills and attention to detail to ensure efficient operations.

What are the most commonly searched types of Dispatching jobs in Michigan?

The most popular types of Dispatching jobs in Michigan are:

What cities in Michigan are hiring for Dispatching Assistant jobs?

Cities in Michigan with the most Dispatching Assistant job openings:

Dispatching Assistant jobs near you

Dispatcher

altg

Kentwood, MI • On-site

Full-time

Posted 28 days ago

Job description

Our Material Handling group is seeking a full-time Service Dispatcher. This position is first shift, Monday to Friday. The primary responsibilities of the position consist of, but are not limited to: 

  • Dispatch Technicians to handle service requests and preventive maintenance (PM) 
  • Take, record and prioritize customer calls for service requests 
  • Compile and complete customer summary invoicing 
  • Organize and file paperwork for the department 
  • Maintain Technician time log 
  • Answering internal and customer service calls 
  • Weekly payroll time card entry 
  • Opening and closing work orders, including accurately recording story lines into each order 
  • Invoicing & accounts receivables assistance 
  • PM running & monitoring throughout the month 
  • PM tracking reports & audit completed work for weekly meeting 
  • PM scheduling for technicians 
  • Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers 
  • Fleet service call monitoring & assignment 
  • Fleetmatics monitoring to ensure technicians are on time at field accounts 
  • Responsible for various reports (PM's completed, overtime, non-productive clocking, first start tracking, tracker audits) 
  • Assist Technicians with finding technical data 
  • Incorporate Alta's Guiding Principles into daily activities 
  • Performs other duties as assigned 

Desired Skills and Qualifications: 

  • Previous dispatching, warranty administrative or mechanic experience is highly preferred 
  • A strong technical knowledge base is desired to answer technician questions 
  • Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus. 
  • Possess excellent verbal and written communication skills 
  • Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers 
  • Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. 
  • Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. 
  • Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 

Physical Demands/Work Environment: 

  • Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell. 
  • Vision: No special vision requirements. 
  • Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds 
  • Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles 

Apply