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Dispatching Assistant Jobs in California (NOW HIRING)

Perry Plumbing & Pipelining

Dispatcher

El Cajon, CA · On-site

$22 - $30/hr

... and completeness. * Assist with routing emergency calls and after-hours scheduling rotations ... High school diploma or GED required. * 1-2 years of dispatching or customer service experience in ...

Blackwater Public Safety

Security Dispatcher

Azusa, CA · On-site

$18.50 - $20/hr

Assist management in maintaining operational coverage.Document officer call-offs, late arrivals ... Dispatching an officer to a simulated incident.Monitoring radio traffic.Entering information into a ...

Golden Empire Transit District

Dispatcher

Bakersfield, CA · On-site

$26 - $28/hr

Description Responsible for the direct day-to-day routing, communications and dispatching ... Operate radio equipment to assist operators in coordinating driving instructions as it relates to ...

Falck Mobile Health Corp

Dispatcher

Orange, CA · On-site

$23/hr

He/she shall dispatch medical unit(s) to the scene in response for assistance; operate radio ... Attends all communication meetings. * Assist with providing information for investigations of ...

County of Del Norte, CA

Dispatcher I/II

Crescent City, CA · On-site

$1.9K - $2.1K/wk

Will assist in either emergency 911 calls, non-emergency phone lines or in person. Employees in this classification must have strong ethical and honest values. Dispatcher I is the entry level in the ...

John Owens Services Inc

Dispatcher

Petaluma, CA · On-site

$25 - $40/hr

Provide backup call handling and assist with light administrative tasks as needed Qualifications * 3+ years of dispatching experience, with focus on efficient routing and revenue. * Strong working ...

John Owens Services

Dispatcher

Petaluma, CA · On-site

Provide backup call handling and assist with light administrative tasks as needed Qualifications * 3+ years of dispatching experience, with focus on efficient routing and revenue. * Strong working ...

Golden Empire Transit District

Dispatcher

Bakersfield, CA · On-site

$26 - $28/hr

Provide public transit/transportation dispatching and routing services to GET vehicle operators ... Operate radio equipment to assist operators in coordinating driving instructions as it relates to ...

County of Del Norte, CA

Dispatcher I/II

Crescent City, CA · On-site

$1.9K - $2.2K/wk

Will assist in either emergency 911 calls, non-emergency phone lines or in person. Employees in this classification must have strong ethical and honest values. Dispatcher I is the entry level in the ...

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Dispatching Assistant information

What does a dispatching assistant do?

A Dispatching Assistant supports the dispatch team by coordinating and tracking the movement of vehicles, shipments, or personnel. Their duties include communicating with drivers or field staff, updating schedules, preparing documentation, and resolving issues that may arise during transit. They play a key role in ensuring efficient operations and timely deliveries by maintaining clear records and offering logistical support. Dispatching Assistants often use specialized software to manage schedules and communicate with team members effectively.

What are the key skills and qualifications needed to thrive as a dispatching assistant, and why are they important?

To thrive as a Dispatching Assistant, you need strong organizational skills, attention to detail, and basic understanding of logistics principles, often supported by a high school diploma. Familiarity with dispatch software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills ensure efficient coordination of dispatch operations, timely deliveries, and effective team collaboration.

What are some common challenges faced by a dispatching assistant, and how can I prepare for them?

Dispatching Assistants often face challenges such as handling multiple requests simultaneously, managing last-minute schedule changes, and communicating effectively with drivers and other team members under time pressure. To prepare, it's helpful to develop strong organizational skills, become comfortable with dispatch software, and practice clear, concise communication. Adapting quickly to shifting priorities and maintaining a calm, solutions-focused mindset are also valuable traits that help ensure smooth operations in a dynamic work environment.

What is the difference between Dispatching Assistant vs Customer Service Representative?

AspectDispatching AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer logistics or transportation certificationsHigh school diploma; customer service or communication training often preferred
Work EnvironmentLogistics or transportation companies, often in office or dispatch centersRetail, call centers, or service industries, mainly in office settings
Employer & Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, hospitality, and various service sectors
Common Search & Comparison IntentUnderstanding roles in dispatch and logisticsCustomer interaction and support roles

The main difference between a Dispatching Assistant and a Customer Service Representative lies in their focus and work environment. Dispatching Assistants primarily support logistics and transportation operations, coordinating deliveries and schedules, while Customer Service Representatives handle client inquiries and support across various industries. Both roles require strong communication skills but serve different functions within their respective sectors.

How much does a dispatching assistant make?

A dispatching assistant typically earns between $30,000 and $45,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. The role often requires strong organizational skills and familiarity with dispatch software or communication tools.

Is it hard to get hired as a dispatching assistant?

Getting hired as a dispatching assistant typically requires good organizational skills, communication abilities, and familiarity with dispatch software. Entry-level positions are often available, but competition can vary depending on the industry and location; relevant experience or certifications can improve chances of employment.

What is the role of a dispatching assistant?

A dispatching assistant supports the dispatching process by coordinating the scheduling and routing of vehicles or personnel, often using dispatch software or communication tools. They ensure timely delivery or service, handle communication with drivers or field staff, and maintain accurate records of dispatch activities. This role requires organizational skills and attention to detail to ensure efficient operations.

What are the most commonly searched types of Dispatching jobs in California?

The most popular types of Dispatching jobs in California are:

What cities in California are hiring for Dispatching Assistant jobs?

Cities in California with the most Dispatching Assistant job openings:

Dispatching Assistant jobs near you

Dispatcher

El Cajon, CA • On-site

Perry Plumbing & Pipelining
Personal Services • 11 - 50 employees
Learn more about Perry Plumbing & Pipeliningexternal

$22 - $30/hr

Full-time

Medical, PTO

Re-posted 19 days ago

Job description

About the Role:
As our Plumbing Dispatcher, you will be the communication hub between our technicians, office team, and valued customers. You’ll schedule jobs, confirm appointments, and dispatch plumbers efficiently to ensure service calls are completed promptly and accurately. This role requires strong multitasking ability, excellent organizational skills, and the capacity to adapt quickly in a dynamic service environment.

Key Responsibilities:

  • Schedule and dispatch plumbing technicians to customer sites based on priority, location, and skill set.
  • Communicate with customers to confirm appointments, updates, and estimated arrival times.
  • Manage the daily service schedule and routing board to maximize technician efficiency.
  • Enter and update service calls accurately within FieldEdge or similar CRM software.
  • Process and review job orders, timecards, and work summaries for accuracy and completeness.
  • Assist with routing emergency calls and after-hours scheduling rotations.
  • Track job progress, provide customers with timely updates, and support both front-office and field staff.
  • Coordinate with warehouse personnel to ensure materials and parts are available for scheduled work.

Qualifications:

  • High school diploma or GED required.
  • 1–2 years of dispatching or customer service experience in plumbing, HVAC, or a related trades field.
  • Proficiency with FieldEdge, ServiceTitan, or equivalent job management software.
  • Excellent communication, time management, and data-entry accuracy.
  • Ability to thrive in a fast-paced environment while remaining detail-oriented and calm under pressure.

Benefits:

  • Competitive pay with performance-based incentives.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Supportive, team-oriented environment with growth opportunities.