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Dispatcher Jobs in Racine, WI (NOW HIRING)

Smart Care Equipment Solutions

Dispatcher

Franklin, WI · On-site

About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes ...

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All JobsDispatcher JobsDispatcher Jobs in Racine, WI

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$10

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$31

How much do dispatcher jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for dispatcher in Racine, WI is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.31 per hour, depending on experience, location, and employer.

What does a dispatcher do?

A dispatcher is responsible for coordinating and managing the movement of vehicles, personnel, or goods, often in industries like transportation, emergency services, or logistics. They receive requests for service, communicate with drivers or field staff, and use computer systems to track and assign tasks efficiently. Dispatchers play a crucial role in ensuring timely responses, maintaining clear communication, and solving logistical challenges as they arise.

What are the key skills and qualifications needed to thrive as a Dispatcher, and why are they important?

To thrive as a Dispatcher, you need strong multitasking abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and sometimes certification such as the Emergency Medical Dispatcher (EMD) credential is often required. Excellent communication, problem-solving, and stress management skills set top performers apart in this role. These competencies are vital to ensure timely, accurate coordination and safety in high-pressure, fast-paced environments.

What is the difference between Dispatcher vs Driver?

AspectDispatcherDriver
Required CredentialsMay require a high school diploma or equivalent; certifications in logistics or transportation are a plusValid driver’s license; may need commercial driver’s license (CDL) depending on vehicle type
Work EnvironmentOffice setting, coordinating routes and schedulesVehicle operation, on the road, or in delivery environments
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, delivery, freight, and logistics industries
Common Search & Comparison IntentUnderstanding roles in logistics and coordinationDriving responsibilities and qualifications

The main difference between a Dispatcher and a Driver is that a Dispatcher primarily coordinates and manages routes, schedules, and communication within logistics operations, often working in an office environment. In contrast, a Driver is responsible for physically operating vehicles to deliver goods or passengers. Both roles are essential in transportation industries, but they focus on different aspects of the logistics process.

What Does a Dispatcher Do?

Dispatchers are utilized in a wide variety of industries to be the hub of communications for a company or organization. They answer phone calls and then communicate with the necessary mobile units in response to a request. From trucking to emergency services, they ensure that the appropriate people or products get to the right place at the right time. Due to the nature of the job, dispatchers—particularly those that work in emergency services—must be able to remain calm and clear-headed, especially in emergency situations.

What jobs make $3,000 a month without a degree?

For a dispatcher, earning $3,000 or more per month is possible with experience and certification, especially in industries like transportation or logistics. Many dispatchers work full-time, often with shift work, and strong communication and organizational skills are essential. Some roles may require on-the-job training but typically do not require a college degree.

How do dispatchers typically handle high-pressure situations and ensure effective communication during emergencies?

Dispatchers are trained to remain calm under pressure, prioritize incoming requests, and quickly relay accurate information to the appropriate personnel. They use specialized software and communication systems to coordinate responses, monitor ongoing situations, and provide updates to field teams. Regular training, established protocols, and teamwork with emergency responders help dispatchers manage stressful scenarios efficiently, minimizing errors and ensuring public safety.
More about Dispatcher jobs
What are the most commonly searched types of Dispatcher jobs in Racine, WI? The most popular types of Dispatcher jobs in Racine, WI are:
What are popular job titles related to Dispatcher jobs in Racine, WI? For Dispatcher jobs in Racine, WI, the most frequently searched job titles are:
What cities near Racine, WI are hiring for Dispatcher jobs? Cities near Racine, WI with the most Dispatcher job openings:
Dispatcher jobs near you
Infographic showing various Dispatcher job openings in Racine, WI as of June 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,967 per year, or $20.7 per hour.
2nd Shift Dispatcher / Customer Service Representative

2nd Shift Dispatcher / Customer Service Representative

ALL FLEET INC

Zion, IL • On-site

$16.25 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 2nd shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required.

You will be joining a team of dispatchers supporting customers, calling in due to a breakdown and requesting immediate repair service, or needing standard service. For each call, you will gather the details including the problem with the truck/trailer or vehicle, the driver's location, and any special information. You Dispatch a local mobile technician to diagnose the problem. You will often serve as the lifeline at the end of the phone who will get them the help, they need to get back on the road quickly and meet their obligations.

Responsibilities of the Dispatcher / Customer Service Representative

  • Answer emergency and non-emergency calls and document important information.
  • Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
  • Ability to think ahead and plan for the most efficient routes and use of techs to complete work.
  • Operate and manage a multi-line telephone console system.
  • Prioritize and organize calls according to urgency.
  • Supervise the route and status of field units to prioritize their daily schedule.
  • Maintain and update call logs, call records, and other important documentation.
  • Computer, phone, and text communication with technicians and customers.
  • Managing large company accounts for the company's building relationship with key personnel.
  • Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.
  • Investigating and resolving queries and issues raised by national accounts.

Requirements of the Dispatcher / Customer Service Representative

  • Skill in multi-tasking
  • Experience handling stressful situations
  • Excellent communication skills
  • Superb organizational and interpersonal skills.

Benefits of the Dispatcher / Customer Service Representative

  • Paid Weekly
  • Benefits Package (Health, Dental, and Vision)
  • 401K and life insurance
  • 2 weeksa vacation time after 1 year

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