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Dispatcher Phone Operator Jobs (NOW HIRING)

HV Global Group, Inc.

Telephone Operator

Escondido, CA · On-site

$22/hr

Dispatch bell staff or valet staff as needed. Hourly Rate: $22.00 Shift:1st,2nd Must be available to work weekends and holidays Fulltime CORE WORK ACTIVITIES * Follow all company policies and ...

HV Global Marketing Corporation

$22/hr

Dispatch bell staff or valet staff as needed. Hourly Rate: $22.00 Shift:1st,2nd Must be available to work weekends and holidays Fulltime CORE WORK ACTIVITIES * Follow all company policies and ...

Marriott

Telephone Operator

Santa Barbara, CA · On-site

$17.50 - $21.75/hr

Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are ...

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Dispatcher Phone Operator information

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How much do dispatcher phone operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for dispatcher phone operator in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a dispatcher phone operator?

Dispatcher Phone Operators are professionals who receive and respond to calls for emergency and non-emergency assistance. They gather critical information from callers, assess the situation, and dispatch the appropriate services such as police, fire, or medical teams. They also provide instructions and support to callers until help arrives, and they coordinate communication among emergency response teams. Dispatcher Phone Operators play a crucial role in ensuring public safety and efficient response during emergencies.

What are some common challenges faced by dispatcher phone operators and how can they be managed?

Dispatcher Phone Operators often encounter high-pressure situations, such as handling multiple emergency calls simultaneously or dealing with distressed callers. Managing stress and maintaining clear communication are essential in these scenarios. Effective time management, thorough knowledge of protocols, and staying calm under pressure help in addressing these challenges. Many organizations provide ongoing training and support to help dispatchers develop resilience and efficient multitasking skills.

What are the key skills and qualifications needed to thrive as a dispatcher phone operator, and why are they important?

To thrive as a Dispatcher Phone Operator, you need excellent communication skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, radio systems, and computer-aided dispatch (CAD) tools is typically required. Strong problem-solving skills, emotional resilience, and the ability to remain calm under pressure are vital soft skills. These abilities ensure accurate information relay, efficient emergency response, and effective coordination between callers and field personnel.

What is the difference between Dispatcher Phone Operator vs Customer Service Representative?

AspectDispatcher Phone OperatorCustomer Service Representative
Primary RoleCoordinates and dispatches emergency or service vehicles, manages calls related to urgent situationsHandles customer inquiries, provides product or service information, resolves issues
Work EnvironmentEmergency dispatch centers, transportation companies, service providersCall centers, retail, corporate offices
CredentialsOften requires a high school diploma, communication skills, sometimes certifications in dispatch or safetyHigh school diploma or equivalent, strong communication skills, customer service experience

While both roles involve handling calls and communication, Dispatcher Phone Operators focus on dispatching services and managing urgent situations, whereas Customer Service Representatives primarily assist customers with inquiries and support. Both roles require strong communication skills and often similar certifications, but their work environments and primary responsibilities differ significantly.

How do you become a dispatcher phone operator?

To become a dispatcher phone operator, candidates typically need a high school diploma or equivalent and must develop strong communication, multitasking, and problem-solving skills. Some positions require training on specific communication systems or obtaining certifications such as CPR or emergency dispatch training, depending on the industry or employer.

Is it hard to get hired as a dispatcher phone operator?

Getting hired as a dispatcher phone operator typically requires good communication skills, the ability to handle stressful situations, and sometimes prior experience or certification in dispatching or related fields. The hiring process can vary depending on the employer and industry, but many positions are accessible to entry-level candidates who demonstrate reliability and strong organizational skills.

What cities are hiring for Dispatcher Phone Operator jobs?

Cities with the most Dispatcher Phone Operator job openings:

What states have the most Dispatcher Phone Operator jobs?

States with the most job openings for Dispatcher Phone Operator jobs include:

What are popular job titles related to Dispatcher Phone Operator jobs?

For Dispatcher Phone Operator jobs, the most frequently searched job titles are:

Dispatcher Phone Operator jobs near you

Message Center Operator I

Pensacola, FL

West Florida Medical Center Clinic PA
See more jobs at West Florida Medical Center Clinic PAexternal

$14.50 - $18/hr

Full-time

Re-posted 16 days ago

Job description

Description

JOB SUMMARY

Doctors Call Center (DCC) is responsible for routing calls through the tower and satellites 12 hours per day, 7 days per week. This department is also an answering service that answers for MCC Physicians as well as out-sourced clients.  


WORK SCHEDULE

This position is scheduled for 25 hours per week. Hours are Monday from 7:00 AM until 12:00 PM; Wednesday and Thursday 7:00 AM until 1:00 PM; and Friday 11:00 AM until 7:00 PM and may include holidays as needed. Flexibility is necessary to meet operational and business needs.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answer incoming calls accurately and efficiently; this includes transferring to Physicians offices and specified departments, paging Physicians and/or staff members, giving directions and limited information, and answering general questions (office hours, clinic locations and phone numbers).
  • Placing outgoing calls for Physicians and staff members; this includes calling outside physicians, hospitals and facilities, pharmacies and patients.
  • Responsible for contacting Physicians for hospital floors, patient calls and emergency situations. Responsible for utilizing all avenues to reach Physicians and staff; this includes calling offices, paging through in house paging system and/or outside paging services, calling residential and/or cell phones.
  • Triaging and dispatching emergency calls regarding Codes (MRT's, Code 3, Code Pink and Elevators) according to established policies and procedures.
  • Prioritizing calls and verifying the proper calls (traumas, codes, ER and stats)
  • Properly keeping and filing documentation (which is stored for 10 years); this includes AM sheets, tickets, etc.
  • Filing Meditech (consults, admits, discharges, courtesy notifications), notifying Physicians of consults after hours, printing Physicians rounds reports, attach all Meditech info to Physicians rounds reports in the AM
  • Knowledge of Physicians specialties and their department's rules and procedures regarding such issues as call and consult rules.
  • Monitoring all alarms for main building, ASC, and Satellites; this includes security cameras, fire panel, chiller light, elevator panel and calls from Panhandle.
  • Responsible for maintaining Physician, employee and patient confidentiality.
  • Must have working knowledge of equipment used on daily basis (computers, multi-line phone, copier and fax machine)
  • Assist with updating and maintaining of contact information, demographics and department procedure as needed.

CORPORATE CULTURE RESPONSIBILITIES

  • Follow established corporate and department-specific policies and procedures.
  • Attend all corporate and department-specific required training.
  • Uphold MCC's Purpose, Values, and Vision.
  • Abide by MCC's Corporate Culture Responsibilities. 
  • Perform other duties as may be assigned cheerfully and willingly.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS

  • Minimum education requirement is high school diploma or GED.

KNOWLEDGE, SKILLS AND ABILITIES

  • Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills. 
  • Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
  • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
  • Displays computer proficiency and ability to quickly learn new applications.
  • Proficient in use of English language both in written and verbal communication.  
  • Must be able to communicate with individuals of varying socio-economic backgrounds.
  • Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Professional demeanor and recognition of privacy considerations for patients and families.
  • Must be responsible, dependable and have good organizational skills
  • Must be able to efficiently communicate with co-workers, Physicians, employees and patients over the phone and in person.
  • Be willing to learn new equipment and processes quickly
  • Be a self-motivated team player
  • Desired ability to effectively multi-task and have strong analytical skills.
  • Ability to generate ideas to make existing processes more efficient
  • Ability to make complex decisions with minimal supervision
  • Must be able to easily adapt to change
  • Ability to remain calm and make critical decisions during stressful situations.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

  • Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
  • Standing/Walking: Occasionally; activity exists up to 1/4 of the time
  • Keyboarding/Dexterity: Frequently; activity exists from of the time
  • Ability to look at a computer screen for extended periods.
  • Ability to perform constant repetitive hands and finger motions.
  • Ability to work in various positions (sitting, bending, and reaching) for extended periods of time.
  • Talking (Must be able to effectively communicate verbally): Yes
  • Seeing: Yes
  • Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

  • Must exhibit stable work behaviors daily.
  • Must possess adequate individual coping skills.
  • Ability to remain calm and professional regardless of workload or time constraints.   
  • Must be able to work under stress and remain calm and professional.    

WORK ENVIRONMENT

  • Call Center/Dispatch office environment
  • Exposed to frequent and constant interruptions in daily functions/schedule.  
  • Must be available to customers and staff throughout the day.  
  • May be required to work extended hours to meet department needs.

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