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Dispatcher Phone Operator Jobs (NOW HIRING)

Aulani, A Disney Resort & Spa

$35.84/hr

Operators are responsible for providing the Guests first experience with the Spirit of Aulani while ... Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.

MV Transportation

Window Dispatcher

Kent, WA · On-site

Answer the dispatch phone and correctly record info onto the daily dispatch log regarding call offs and attendance coding. * Collects all paperwork turned in by operators and ensures that it is sent ...

MV Transportation

Window Dispatcher

Kent, WA

Answer the dispatch phone and correctly record info onto the daily dispatch log regarding call offs and attendance coding. * Collects all paperwork turned in by operators and ensures that it is sent ...

MV Transportation

Window Dispatcher

Kent, WA · On-site

Answer the dispatch phone and correctly record info onto the daily dispatch log regarding call offs and attendance coding. * Collects all paperwork turned in by operators and ensures that it is sent ...

kiawah

Telephone Operator

Kiawah Island, SC · On-site

$15.75 - $19.75/hr

Operators always show compassion, consideration, and consistently provide accurate and precise ... Receive guest laundry and dispatch for delivery. * Resolve guest challenges. * Take guests and ...

MV Transportation

Window Dispatcher

Chicago, IL · On-site

$19.25/hr

Answer the dispatch phone and correctly record info onto the daily dispatch log regarding call offs and attendance coding. * Collects all paperwork turned in by operators and ensures that it is sent ...

MV Transportation

Window Dispatcher

Chicago, IL · On-site

$19.25/hr

Answer the dispatch phone and correctly record info onto the daily dispatch log regarding call offs and attendance coding. * Collects all paperwork turned in by operators and ensures that it is sent ...

MV Transportation

Window Dispatcher

Chicago, IL · On-site

$19.25/hr

Answer the dispatch phone and correctly record info onto the daily dispatch log regarding call offs and attendance coding. * Collects all paperwork turned in by operators and ensures that it is sent ...

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Dispatcher Phone Operator information

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How much do dispatcher phone operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for dispatcher phone operator in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a dispatcher phone operator?

Dispatcher Phone Operators are professionals who receive and respond to calls for emergency and non-emergency assistance. They gather critical information from callers, assess the situation, and dispatch the appropriate services such as police, fire, or medical teams. They also provide instructions and support to callers until help arrives, and they coordinate communication among emergency response teams. Dispatcher Phone Operators play a crucial role in ensuring public safety and efficient response during emergencies.

What are some common challenges faced by dispatcher phone operators and how can they be managed?

Dispatcher Phone Operators often encounter high-pressure situations, such as handling multiple emergency calls simultaneously or dealing with distressed callers. Managing stress and maintaining clear communication are essential in these scenarios. Effective time management, thorough knowledge of protocols, and staying calm under pressure help in addressing these challenges. Many organizations provide ongoing training and support to help dispatchers develop resilience and efficient multitasking skills.

What are the key skills and qualifications needed to thrive as a dispatcher phone operator, and why are they important?

To thrive as a Dispatcher Phone Operator, you need excellent communication skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, radio systems, and computer-aided dispatch (CAD) tools is typically required. Strong problem-solving skills, emotional resilience, and the ability to remain calm under pressure are vital soft skills. These abilities ensure accurate information relay, efficient emergency response, and effective coordination between callers and field personnel.

What is the difference between Dispatcher Phone Operator vs Customer Service Representative?

AspectDispatcher Phone OperatorCustomer Service Representative
Primary RoleCoordinates and dispatches emergency or service vehicles, manages calls related to urgent situationsHandles customer inquiries, provides product or service information, resolves issues
Work EnvironmentEmergency dispatch centers, transportation companies, service providersCall centers, retail, corporate offices
CredentialsOften requires a high school diploma, communication skills, sometimes certifications in dispatch or safetyHigh school diploma or equivalent, strong communication skills, customer service experience

While both roles involve handling calls and communication, Dispatcher Phone Operators focus on dispatching services and managing urgent situations, whereas Customer Service Representatives primarily assist customers with inquiries and support. Both roles require strong communication skills and often similar certifications, but their work environments and primary responsibilities differ significantly.

How do you become a dispatcher phone operator?

To become a dispatcher phone operator, candidates typically need a high school diploma or equivalent and must develop strong communication, multitasking, and problem-solving skills. Some positions require training on specific communication systems or obtaining certifications such as CPR or emergency dispatch training, depending on the industry or employer.

Is it hard to get hired as a dispatcher phone operator?

Getting hired as a dispatcher phone operator typically requires good communication skills, the ability to handle stressful situations, and sometimes prior experience or certification in dispatching or related fields. The hiring process can vary depending on the employer and industry, but many positions are accessible to entry-level candidates who demonstrate reliability and strong organizational skills.

What cities are hiring for Dispatcher Phone Operator jobs?

Cities with the most Dispatcher Phone Operator job openings:

What states have the most Dispatcher Phone Operator jobs?

States with the most job openings for Dispatcher Phone Operator jobs include:

What are popular job titles related to Dispatcher Phone Operator jobs?

For Dispatcher Phone Operator jobs, the most frequently searched job titles are:

Dispatcher Phone Operator jobs near you

PBX Phone Operator - Full Time, $35.84/Hour

Aulani, A Disney Resort & Spa
See more jobs at Aulani, A Disney Resort & Spaexternal

$35.84/hr

Full-time

Medical, PTO

Re-posted 19 days ago

Key responsibilities

  • Answer phones and assist guests with pre-arrival needs and in-house questions.

  • Maintain communication with guests and cast members via phone, providing excellent service and handling special requests.

  • Assist with guest check-in/out, provide information about resort offerings, and support other roles such as concierge or front desk as needed.

Job description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
  • 100% full coverage of healthcare for you and your eligible dependents
  • Tuition paid upfront at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!
Operators are responsible for providing the Guests first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.
Responsibilities :
  • Responsible for constant communication with Guests/Cast Members via a phone station
  • Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (a smile in your voice)
  • Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
  • Previous computer experience- requires use of internet and other application systems
  • High guest service expectations, initiative and ability to hold a conversation with a Guest
  • Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
  • Requires high attention to detail and exceptional listening skills
  • Must have schedule flexibility
  • Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
  • May also be cross utilized with the following roles, including, but not limited to:
  • Front Desk and Arrival Staff Agent Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
  • Concierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

Basic Qualifications :
  • Must have Graveyard availability
  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • Availability Requirements:
  • Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
  • Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications:
  • Knowledge of Japanese language is highly preferred
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experience

Additional Information :
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
SUBMITTING YOUR APPLICATION
After clicking Apply for this job below, the employment application will open in a new window. Please complete ALL pages of the application by clicking Next on each page, then Submit on the final page.
The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
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