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Dispatcher Manager Jobs in Springfield, OR (NOW HIRING)

SEER GROUP

Service Tech (54589)

Springfield, OR · On-site

$24 - $42/hr

Report problems with customers to Manager or Service Dispatcher immediately * Document work with written notes and photos in software program * Communicate with customers and collect C.O.D. on ...

Comfort Flow

Commercial Service Technician

Springfield, OR · On-site

$30 - $45/hr

Travel to job sites within service area; work with dispatch to ensure schedule is maintained and ... Possess excellent time-management and communication skill * Ability to lift, push or pull up to 100 ...

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All JobsDispatcher JobsDispatcher Manager JobsDispatcher Manager Jobs in Springfield, OR

Dispatcher Manager information

See Springfield, OR salary details

$31.1K

$65.1K

$107.1K

How much do dispatcher manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for dispatcher manager in Springfield, OR is $65,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a dispatcher manager?

Dispatcher Managers are professionals responsible for overseeing the operations of dispatch teams that coordinate the movement of vehicles, personnel, or goods. They manage schedules, monitor performance, and ensure that dispatchers communicate effectively with drivers or field personnel. Dispatcher Managers also handle problem-solving, maintain compliance with regulations, and often implement strategies to improve efficiency. Their leadership ensures that services are delivered safely and on time, making them essential in industries like transportation, emergency services, and logistics.

What is the difference between Dispatcher Manager vs Dispatcher?

AspectDispatcher ManagerDispatcher
Required CredentialsHigh school diploma; some roles prefer logistics or management certificationsHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, overseeing dispatch operationsField or office, coordinating vehicle or personnel dispatch
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, emergency services, delivery services
Common Search & ComparisonDispatcher Manager vs Dispatcher

The Dispatcher Manager typically oversees dispatch teams, manages operations, and requires some management experience or certifications. In contrast, a Dispatcher handles day-to-day dispatching tasks, often with less formal education. Both roles are vital in logistics and transportation industries, but the Manager has broader responsibilities and supervisory duties.

What are the key skills and qualifications needed to thrive as a dispatcher manager?

To thrive as a Dispatcher Manager, you need expertise in logistics coordination, problem-solving, and staff management, usually backed by experience in dispatch or transportation and sometimes an associate degree. Familiarity with dispatch software, GPS tracking systems, and fleet management tools is typically required. Strong leadership, communication, and decision-making skills help foster effective team coordination and quick response to emergencies. These abilities are crucial to ensure efficient operations, timely deliveries, and high customer satisfaction.

Is it hard to get hired as a dispatcher manager?

Getting hired as a dispatcher manager can be competitive, often requiring relevant experience in logistics, transportation, or dispatching, along with strong organizational and communication skills. Employers may also prefer candidates with certifications such as a Commercial Driver's License (CDL) or dispatching training. Having familiarity with dispatch software and a proven track record in managing schedules and teams can improve job prospects.

What are some common challenges faced by dispatcher managers and how can they be addressed?

Dispatcher Managers often face challenges such as managing high-pressure situations, ensuring timely communication between dispatchers and field teams, and adapting quickly to last-minute changes or emergencies. Effective problem-solving skills, strong leadership, and implementing robust scheduling systems can help address these challenges. Regular training sessions and fostering a collaborative environment also contribute to smoother operations and improved team morale.
What are the most commonly searched types of Dispatcher jobs in Springfield, OR? The most popular types of Dispatcher jobs in Springfield, OR are:
What are popular job titles related to Dispatcher Manager jobs in Springfield, OR? For Dispatcher Manager jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Dispatcher Manager jobs in Springfield, OR look for? The top searched job categories for Dispatcher Manager jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Dispatcher Manager jobs? Cities near Springfield, OR with the most Dispatcher Manager job openings:
Dispatcher Manager jobs near you

Service Tech (54589)

SEER GROUP

Springfield, OR • On-site

$24 - $42/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Looking for a role that supports you as much as you support your team?

Marshall’s Specialty Services has been a trusted name in Lane County since 1948, helping homeowners stay comfortable in their spaces. We take a whole-home approach, specializing in HVAC, insulation and spray foam, fireplaces and hearth products, and ongoing HVAC service. Our mission is simple: educate our customers, deliver exceptional workmanship, and create comfortable, efficient homes. 

We’re proud of a culture built on quality, teamwork, and doing right by both our customers and each other. This role is ideal for someone who takes pride in hands-on work in the field, brings a strong work ethic to every job, and enjoys helping people feel comfortable and cared for in their homes. If you’re dependable, detail-oriented, and motivated to deliver great service every day, you’ll fit right in. 

Location: 4110 Olympic St. Springfield, OR 97478

We offer a strong benefits package, including: 

  • Medical, dental, and vision insurance, with the base employee plan fully covered by Marshall’s  
  • 401(k)/Roth retirement plan with up to a 4% company match  
  • Vacation pay, sick pay and 6 paid annual holidays with an additional personal holiday you choose each year 
  • Additional incentives such as Spiffs

We’re looking for team members who take pride in their work, collaborate well with others, and enjoy building relationships with customers. If you’re ready for a long-term career with real opportunities for growth, you’ll find it here.

Summary 

To perform “The Perfect Service Call” during preventative maintenance and diagnostics on residential heating and air conditioning systems: tanked and tankless water heaters, ducted systems, ductless systems, gas and pellet stoves, gas fireplaces and inserts according to company standards providing the customer with a high-quality experience. Perform like for like tanked and tankless water heater change outs. Perform diagnostic service calls during extended hours and weekend on-call rotations with phone assistance as needed. Develop beginning understanding and basic troubleshooting skills for geothermal systems.

Position Type and Expected Hours of Work

This is a full-time, non-exempt position. Work hours are based on business needs and may vary. Extended hours and weekend work may be required to meet operational demands.

Key Responsibilities

Essential Job Functions
  • Assist with gathering information on-site for commercial maintenance bids
  • Train Level 1 - 3 Service Techs on how to perform The Perfect Service Call during ride-alongs and on the job
  • Run extended hours and on-call weekend rotation service calls with phone assistance as needed
  • Perform residential and light commercial preventative maintenance on all HVAC, water heating and gas fireplace/insert/pellet equipment according to company standards using The Perfect Service Call method to provide a friendly, high-quality customer experience
  • Proficiently perform diagnostics and maintenance on tanked and tankless water heaters
  • Proficiently perform diagnostics and maintenance on ducted and ductless equipment
  • Proficiently perform diagnostics and maintenance on gas fireplaces, gas inserts, gas stoves, and pellet stoves and inserts
  • Proficiently perform like for like change outs of tanked and tankless water heaters
  • Demonstrate the ability to meet company KPI’s on the monthly Service Incentive Report, specifically meeting or exceeding truck revenue targets for a minimum of 9 out of 12 months
  • Maintain professional appearance and attitude at all times

THE PERFECT SERVICE CALL

  • Arrive at the job site at scheduled time and location as dispatched
  • Relocate from one job site to another job site as dispatched during the workday
  • Report to the dispatcher when arriving and leaving job site
  • Operate company vehicle safely, obeying all traffic laws
  • Follow instructions from supervisor and/or dispatcher and carry out work in a timely manner
  • Report problems with company tools or vehicles promptly
  • Report problems with personal tools for possible replacement
  • Report problems with equipment to Service Dispatcher to expedite parts delivery
  • Report problems with customers to Manager or Service Dispatcher immediately
  • Document work with written notes and photos in software program
  • Communicate with customers and collect C.O.D. on service visits as directed
  • Gather information about equipment replacement needs and inform dispatch and sales so they can schedule a replacement estimate appointment using software checklist forms
  • Inform and educate customers about the benefits of preventative maintenance
  • Inform and educate customers on additional products or services available through company
  • Inform customer of replacement options following company guidelines
  • Demonstrate customer service skills
  • Demonstrated ability to clean indoor and outdoor coils
  • Complete all service related forms properly
  • Demonstrate in depth knowledge of electrical refrigeration principles
  • Demonstrate in depth knowledge of service tools and testing devices
  • Demonstrate in depth soldering skills
  • Attend team meetings, scheduled training/ meet training requirements as set by the company
  • Continuing education
  • Other duties as assigned
Travel
  • Travel may be required for training, events, and job site support

Qualifications

Education and Experience
  • 4-5 years of related HVAC experience
  • Must pass drug and background screens
  • Valid driver’s license and insurable through Marshall’s insurance carrier
  • Able to communicate clearly in English both verbally and in writing
  • Ability to work with tools used in the job in a safe manner
  • Water Heater Installer’s License required
  • LP License required
  • NATE Certification in Gas Heating (Air) Service required 

This position requires:

  • Great communication skills
  • Attention to detail
  • Written and Photographic Documentation in Software Program
  • Continuous Learning and Professional Development
  • Customer/Client focused
  • Quality Oriented/Work Standards
  • Safety Awareness
Work Environment

This position may involve exposure to various environmental conditions including heat, cold, humidity, snow, and wet conditions. The role may require working in confined spaces and you may be exposed to insects, animals, mammals, reptiles and other conditions deemed by worksite.

Physical Demands

Reaching, bending, stooping, walking, sitting, crawling, squatting.  Holding, carrying objects and lifting – including heavy objects such as equipment up to 100 pounds.  Use of tools and equipment such as cell phones, tablets, hand tools and ladders including extension ladders.  Use of vision abilities includes close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to focus.  Must be able to hear and speak. Must be able to work in small or confined workspaces.

For other opportunities please visit our website: https://trustmarshalls.com

Join the Marshalls team today! 

5+years experienceas an HVAC residential service technician.Must have a validdriverlicense and clean driving history.Able to pass a background and drug screening

Competencies

Ability to work independentlyin a timely manner, making surejobis done correctly the first time.Musthave excellent organizational skills.Must have good oral and writtencommunicationsskills.Observe all company procedures and safety rules.Work as part of our team to ensure customer satisfaction.Able to work in a fast-paced environment.Must have basic computer skills and be able toutilizemobiledevicethroughout thework day.

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