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Dispatch Trainer Jobs (NOW HIRING)

MV Transportation

Dispatch Manager

El Monte, CA

Organize and coordinate dispatch agent training programs for new hires and refresher customer service training programs for department personnel. * Prepares, verifies, and authorizes employee ...

Priority OnDemand

Dispatch Supervisor

Phoenix, AZ · On-site

Acts as a Communications Training Officer assisting in the evaluation, orientation, and training of new dispatch staff. * Directs and leads dispatch staff in dealing with handling deployment of units ...

PRIORITY ONDEMAND

Dispatch Supervisor

Phoenix, AZ

Acts as a Communications Training Officer assisting in the evaluation, orientation, and training of new dispatch staff. * Directs and leads dispatch staff in dealing with handling deployment of units ...

CalPortland

Dispatch Manager

Escondido, CA

$90K - $115K/yr

Provides for the training and professional development of dispatch center personnel; directs, coaches and develops employees ensuring compliance of company policies * Assists with resolution of ...

MV Transportation

Dispatch Manager

El Monte, CA · On-site

Organize and coordinate dispatch agent training programs for new hires and refresher customer service training programs for department personnel. * Prepares, verifies, and authorizes employee ...

Howard Air

Dispatch Supervisor

Phoenix, AZ

... hiring, onboarding, training, and continuous process improvement. Qualifications * Previous ... Experience with ServiceTitan or similar dispatching software preferred. * Proficient with Microsoft ...

Alex Lee

Dispatch Clerk

Scranton, SC · On-site

$12.75 - $17.50/hr

Coordinate with warehouse teams to support timely load execution. * Assist with training new employees on dispatch systems and processes, including ongoing support of CAMS, MOBI and Mainframe.

New

Merchants Distributors, LLC

Dispatch Clerk

Scranton, SC · On-site

$12.75 - $17.50/hr

Coordinate with warehouse teams to support timely load execution. * Assist with training new employees on dispatch systems and processes, including ongoing support of CAMS, MOBI and Mainframe.

CalPortland

Dispatch Manager

Escondido, CA · On-site

$90K - $115K/yr

Provides for the training and professional development of dispatch center personnel; directs, coaches and develops employees ensuring compliance of company policies * Assists with resolution of ...

Merchants Distributors, LLC

Dispatch Clerk

Scranton, SC · On-site

$12.75 - $17.50/hr

Coordinate with warehouse teams to support timely load execution. * Assist with training new employees on dispatch systems and processes, including ongoing support of CAMS, MOBI and Mainframe.

PREMIER AMBULANCE

Ambulance Dispatch Supervisor

Brea, CA · On-site

$30 - $34.07/hr

Provide training, coaching, and performance evaluations for dispatchers * Handle escalated calls and critical incidents as needed * Maintain dispatch logs, reports, and quality assurance records

Titan America

Dispatch Supervisor

Deerfield Beach, FL · On-site

Support onboarding and training of new team members. * Promote a culture of accountability ... Align dispatch decisions with company safety, financial, and operational goals. Safety & Compliance

New

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Dispatch Trainer information

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How much do dispatch trainer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for dispatch trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Dispatch Trainer vs Dispatch Coordinator?

AspectDispatch Trainer
Required CredentialsTypically requires training or certification in logistics, transportation, or related fields
Work EnvironmentPrimarily office-based, conducting training sessions and developing instructional materials
Employer & Industry UsageCommon in transportation, logistics companies, and fleet management firms
Comparison FocusFocuses on training dispatch staff and improving dispatch processes

Dispatch Trainers specialize in training dispatch staff and enhancing dispatch operations, whereas Dispatch Coordinators handle daily dispatch activities and coordinate logistics. Both roles are essential in transportation and logistics industries, but their focus and responsibilities differ significantly.

What is a dispatch trainer?

Dispatch Trainers are professionals responsible for teaching and mentoring new and existing dispatchers in various industries, such as emergency services, transportation, or logistics. They develop training materials, conduct classes or hands-on training sessions, and assess the skills and performance of dispatch staff. Dispatch Trainers ensure that dispatchers are knowledgeable about protocols, technology, and customer service standards to perform their roles efficiently and safely. Their expertise helps maintain high operational standards and compliance with regulations.

What skills and qualifications are needed to be a dispatch trainer?

To thrive as a Dispatch Trainer, you need in-depth knowledge of dispatch operations, strong instructional skills, and prior experience in dispatching or a related field, often supported by relevant certifications. Familiarity with dispatch software systems, emergency communication tools, and training platforms is typically required. Excellent communication, patience, and leadership abilities are crucial soft skills for effectively mentoring and supporting trainees. These competencies ensure that new dispatchers are thoroughly prepared, maintain high performance standards, and respond effectively in critical situations.

What are common challenges faced by a dispatch trainer, and how can they be managed?

Dispatch Trainers often encounter the challenge of adapting training methods to suit varying learning styles and experience levels among dispatch staff. They must also stay updated on regulatory changes and new technologies, ensuring all team members are adequately prepared. Building strong communication skills and fostering an environment of continuous learning can help manage these challenges. Effective trainers regularly solicit feedback, adjust training materials as needed, and collaborate closely with dispatch supervisors to align training with operational goals.
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What job categories do people searching Dispatch Trainer jobs look for?

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Dispatch Trainer jobs near you
Infographic showing various Dispatch Trainer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 92% Full Time, 5% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Dispatch Manager

Active Day Senior Care, Inc.

North Charleston, SC • On-site

Full-time

Re-posted 13 days ago

Job description

**DAILY PAY AVAILABLE**
Active Day has an available opportunity for a Dispatch Manager to join our team.
APPLY TODAY!
Job Summary
The Dispatch Manager oversees the dispatch department for non-emergency medical transportation services. This role is responsible for managing dispatch staff, ensuring effective trip scheduling and real-time coordination, and maintaining high standards of on-time performance, customer service, and compliance. The Dispatch Manager works closely with drivers, operations leadership, brokers, and facilities to ensure safe and efficient transportation for all passengers.
Qualifications
  • High school diploma or GED required; some college or formal training in transportation, logistics, or healthcare preferred.
  • 3+ years of experience in dispatch, call center, paratransit, or transportation operations required.
  • 1-2+ years of supervisory or lead experience in a dispatch or call center environment strongly preferred.
  • Experience with brokers, paratransit, or medical transportation contracts is a plus.
  • Strong leadership, team-building, and coaching skills.
  • Solid understanding of dispatch operations, trip scheduling, and routing principles.
  • Proficiency with dispatch/scheduling software, GPS tools, and standard office applications (Excel, Word, email).
  • Excellent communication skills (verbal and written) and a professional phone manner.
  • Strong problem-solving and decision-making abilities in a fast-paced, time-sensitive environment.
  • High attention to detail and accuracy in data entry, documentation, and reporting.
  • Customer-service focused and compassionate toward the needs of passengers and healthcare partners.
  • Calm, organized, and effective under pressure, especially during service disruptions or high call volume.
  • Reliable, ethical, and committed to safety, compliance, and quality service.
  • High call volume and real-time operational demands.
  • Ability to work a flexible scheduled: May require shift work, including early mornings, evenings, weekends, and holidays, as well as on-call support depending on operation size.
  • Ability to speak clearly and hear well enough to perform dispatch and supervisory duties.

Job Responsibilities
  • Oversee daily dispatch operations, including trip assignment, routing, and real-time monitoring.
  • Ensure trips are scheduled and dispatched in accordance with company policies, broker rules, and regulatory requirements.
  • Monitor live operations (late runs, no-shows, will-calls, add-ons) and direct dispatchers to make timely adjustments.
  • Develop and implement routing strategies to improve on-time performance and reduce deadhead, mileage, and wait times.
  • Hire, train, schedule, and supervise dispatchers and call-takers.
  • Provide daily direction, coaching, and support to dispatch staff.
  • Conduct regular performance evaluations and address performance or attendance issues as needed.
  • Promote a positive team environment focused on communication, accountability, and customer service.
  • Ensure dispatchers provide professional, courteous, and accurate information to drivers, passengers, facilities, and brokers.
  • Handle escalated calls and complex service issues that dispatchers cannot resolve.
  • Coordinate closely with Driver Management/Transportation Management on staffing, coverage, and service concerns.
  • Support clear communication between dispatch, drivers, and other departments (Maintenance, HR, Billing, etc.).
  • Ensure dispatch operations comply with HIPAA, ADA, DOT, state/local NEMT regulations, and broker guidelines.
  • Verify that special needs (wheelchair, stretcher, bariatric, escorts, oxygen, etc.) are correctly noted and accommodated in scheduling.
  • Support incident management by documenting and communicating service issues, accidents, or complaints to appropriate leadership.
  • Reinforce safety protocols with dispatch staff and drivers (e.g., no routing drivers into unsafe conditions, proper trip notes, etc.).
  • Oversee effective use of dispatch software, GPS/AVL, and communication systems (phones, radios, tablets/apps).
  • Identify and troubleshoot issues with systems and processes that affect dispatch performance.
  • Develop or refine standard operating procedures (SOPs) for scheduling, will-calls, cancellations, and same-day changes.
  • Participate in or lead projects to improve efficiency, service quality, and data accuracy.
  • Track and analyze key metrics such as on-time performance, call answer times, hold times, trip denials, and dispatch errors.
  • Provide regular reports and updates to Transportation Manager/Director of Operations.
  • Use data to identify trends, training needs, and opportunities for process changes.
  • Support contract and broker reporting requirements as needed.

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