Dispatch Operations Manager Jobs in Toronto, ON (NOW HIRING)

Job Posting: Logistics Dispatcher

Where YOU work makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, andthrive.

Are YOU our next Logistics Dispatcher?

As aLogistics Dispatcher you are responsible for the real-time dispatching, execution, and monitoring of transportation logistics across multiple regions within a centralized dispatch model. Acting as a critical control point within operations, this role ensures the timely and efficient movement of time-sensitive medical specimens while maintaining high service standards and regulatory compliance.

Operating in a fast-paced, high-volume environment, the Dispatcher is accountable for dynamically managing routes, prioritizing STAT and scheduled requests, and proactively mitigating service risks that may impact client commitments or laboratory operations. The role requires strong decision-making, continuous situational awareness, and the ability to adapt quickly to changing operational demands.

This position plays a key role in supporting service excellence by monitoring on-time performance, optimizing route execution in real time, and serving as the primary point of contact for drivers and internal stakeholders across a multi-region and evolving national logistics network.

Status: 1-year full-time contract Benefits eligible (37.5 hours)

Vacancy type: Existing

Discipline:Logistics

Shift:This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off.

Work Style: On-site

Internal Posting Deadline: August 29, 2026, at 5 PM EST

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access to a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Real-Time Dispatch & Route Coordination

• Monitor the logging in and out of drivers in real time, ensuring efficient execution of daily operations across multiple regions and escalate concerns
• Monitor active routes continuously, identifying risks to on-time performance and taking immediate corrective action with guidance from the Regional Senior Logistics Coordinator(s).
• Dynamically reassign, resequence, and adjust routes to prevent missed pickups, delays, or service disruptions
• Prioritize and manage STAT and time-sensitive requests to ensure delivery within defined service windows
• Balance competing priorities while maintaining service levels and operational flow

Service Performance & Operational Execution

• Proactively monitor and support on-time pickup and delivery performance, identifying and mitigating risks before service failures occur
• Maintain ongoing communication with drivers and Regional Senior Logistics Coordinators to ensure adherence to schedules, resolve issues, and provide operational guidance
• Assess and communicate realistic service expectations to internal teams and clients based on real-time conditions
• Support consistent service delivery across regions by applying standardized dispatch practices within a centralized model

Driver Coordination & Operational Support

• Serve as the primary point of contact for drivers, providing direction, support, and real-time updates throughout their shifts
• Communicate order changes, on-call order assignments, and critical updates clearly and effectively
• Monitor driver activity through GPS and dispatch systems to ensure route adherence and timely task completion
• Identify and escalate performance concerns, including non-compliance with processes or system usage

Client & Stakeholder Communication

• Receive, validate, and process client pick up requests, ensuring accuracy of all order details including timelines, service requirements, and instructions
• Communicate proactively with clients and internal stakeholders regarding service updates, delays, or constraints
• Provide clear, professional, and solution-oriented communication in time-sensitive and high-pressure situations
• Collaborate with regional leadership teams to address service challenges and support continuous improvement

Systems & Technology Utilization

• Utilize an integrated suite of dispatch, routing, communication, and tracking systems to support real-time logistics coordination and decision-making across multiple regions
• Leverage systems to monitor route progress, identify service risks, and execute timely adjustments to maintain on-time performance and service commitments
• Coordinate dispatch activities across platforms including:
  • Descartes Route Planner for order dispatching and sequencing
  • ShipTrack for order management, driver communication, and real-time updates
  • Geotab for GPS tracking and visibility
  • Cisco Finesse for inbound and outbound call management
  • CRM platform for accurate order intake, data validation, and service execution
• Maintain high standards of data accuracy and completeness to ensure effective routing, communication, and service delivery
• Ensure timely and accurate execution of dispatch activities within all operational systems
• Identify and report system or application issues impacting operations, drivers, or service performance in a timely manner
• Adapt to evolving technologies and system enhancements supporting the transition to a centralized, national dispatch model

Compliance & Risk Management

• Ensure all dispatch activities align with the Transportation of Dangerous Goods (TDG) Act and internal policies
• Monitor and reinforce adherence to operational procedures and safety requirements
• Escalate risks, delays, or incidents in accordance with established escalation protocols
• Support the integrity and security of transported materials through proper coordination and oversight

Process Improvement & Operational Awareness

• Identify inefficiencies or risks within routes, workflows, or processes and communicate opportunities for improvement to the Regional Management Team
• Contribute insights to support operational consistency and standardization across regions
• Maintain awareness of external factors (traffic, weather, road conditions) and adjust operations accordingly

Adapt to evolving processes and support the transition toward a centralized, national dispatch model

What YOU bring to the role:

Technical Skills

• Proficiency in dispatch, routing, and communication systems
• Ability to monitor and manage multiple real-time data inputs simultaneously
• Strong organizational skills with high attention to detail and accuracy
• Ability to adapt quickly to changing priorities and operational demands

Operational & Cognitive Skills

• Strong real-time decision-making and problem-solving abilities
• High level of situational awareness and ability to anticipate service risks
• Ability to manage high workload volumes while maintaining performance standards
• Strong prioritization and time management skills under pressure

Communication & Interpersonal Skills

• Clear, concise, and professional communication across all levels
• Ability to manage challenging conversations with drivers and clients effectively
• Strong collaboration skills within a team-based, fast-paced environment
• Ability to influence and guide without direct authority

Education and Experience:

• Secondary school or equivalent education required
• Valid driver's license with clean abstract with a clear understanding of routes and geography
• 3-5 years related experience - manual dispatching
• Proficient with excel and answering emails
• Ability to multi-task and work effectively in a high-paced environment with little or no supervision
• Good telephone manners and ability to diffuse difficult situations with clients and drivers
• Ability to make difficult decisions with little or no forewarning without immediate availability to supervisors
• Good Interpersonal Skills
• Effective, clear and concise communicator who follows up on issued instructions
• Ability to work with internal departments and pressures to deliver superior service levels
• No discipline communication on file

Pay rate $21 per hour
The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.

At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. At Dynacare, we're proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada's health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare AccommodationPolicy, a request for accommodation will be accepted as part of the Dynacare hiring process.