Dispatch Operations Manager Jobs in Toronto, ON (NOW HIRING)

Midland Transport is seeking an experienced and results-driven Terminal Manager to lead its large pickup and delivery (P&D) transport terminal in Concord, Ontario. Reporting to the Director, Operations - Ontario, the Terminal Manager is accountable for delivering safe, efficient, and cost-effective operations while achieving financial and customer performance targets.

The Terminal Manager drives operational excellence through strong employee engagement, clear communication, and the effective use of key business metrics related to cost control, safety, service quality, and asset utilization. 

Application Deadline: July 21st, 2026

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Quebec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees.  At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

• Minimum of 10 years of progressive leadership experience in transportation, logistics, or courier operations
• Post-secondary education in business, logistics, or a related field is preferred; and equivalent combination of education and experience will be considered
• Proven experience managing large, unionized workforces in a terminal or distribution centre environment
• Strong understanding of routing and dispatch operations, terminal and dock operations, and KPI-driven performance management
• Demonstrated experience leading teams in a fast-paced environment
• Proven ability to manage operational performance, cost, and service outcomes
• Strong analytical, communication, and problem-solving skills
• Fast-paced, operational environment with regular presence on the terminal floor
• Availability to support operations outside of standard business hours as required
• Interaction with drivers, dockworkers, supervisors, office staff and external stakeholders
• Other duties as assigned.

Operational Leadership:

• Managing all terminal operations including dispatch, dock, and P&D functions to ensure efficient daily freight movements
• Ensuring optimal routing, scheduling, and resource allocation to meet service commitments
• Partnering with sales and customer service teams to address customer needs and resolve escalations
• Driving continuous improvement initiatives in partnership with peers across the Midland network to enhance productivity and reduce operational inefficiencies

Employee Engagement:

• Fostering a culture focused on teamwork, accountability, respect and continuous improvement
• Leading, coaching and developing frontline supervisors and staff
• Maintaining positive work environment through effective communication agreements 

Financial & Cost Management:

• Managing terminal operating costs including labour, third-party cartage, overtime, asset usage and maintenance
• Monitoring and achieving budget targets, on-time delivery rates, freight claim rates, and cost per shipment metrics
• Identifying and implementing cost control strategies while maintaining service quality

Safety & Compliance:

• Championing a strong safety culture aligned with JDI and Midland standards and policies
• Ensuring full compliance with all hours-of-work and health and safety legislation, 
• Leading incident investigations and implementing corrective actions to prevent recurrence in partnership with the health, safety and environment team. #LI-GM1