ZipRecruiter

Log In

1

Dispatch Operations Manager Jobs in Madison, WI (NOW HIRING)

Sunrise Telecom

Drop Bury Dispatcher

Janesville, WI · On-site

$24 - $32/hr

Drop Bury Dispatcher Position Summary The Drop Bury Dispatcher is responsible for coordinating and managing the daily operational workflow of Sunrise Telecom's Drop Bury program across multiple ...

County Materials

CDL- Flat Bed Driver

Janesville, WI · On-site

Dispatch Operations * Coordination * Safety Management * Route Optimization * Performance Metrics * Vehicle & Equipment Knowledge * Communication Experience & Qualifications: (Required or Preferred)

Central Processing

CDL- Flat Bed Driver

Janesville, WI · On-site

Dispatch Operations * Coordination * Safety Management * Route Optimization * Performance Metrics * Vehicle & Equipment Knowledge * Communication Experience & Qualifications: (Required or Preferred)

Ritchie Bros.

Dispatcher

Portage, WI

... years direct dispatch * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower ...

Ritchie Bros.

Dispatcher

Portage, WI · On-site

$19.26 - $24.07/hr

The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...

Gypsum Management and Supply

Dispatcher

Madison, WI · On-site

... operations. The Dispatcher adheres to and promotes corporate policies and manages the general use of equipment, trucks, delivery personnel and materials. * This employee directs all activities that ...

previous pagenext page

Showing results 21-40

All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Madison, WI

Dispatch Operations Manager information

See Madison, WI salary details

$30.2K

$63.4K

$104.3K

How much do dispatch operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for dispatch operations manager in Madison, WI is $63,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $72,000.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Madison, WI? For Dispatch Operations Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Dispatch Operations Manager jobs in Madison, WI look for? The top searched job categories for Dispatch Operations Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Dispatch Operations Manager jobs? Cities near Madison, WI with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you
Infographic showing various Dispatch Operations Manager job openings in Madison, WI as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,368 per year, or $30.5 per hour.

Service Coordinator/Dispatcher

Monona Plumbing and Fire Protection, Inc

Madison, WI • On-site

$22 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Do you enjoy solving problems, staying organized, and helping customers when they need it most? Monona Plumbing & Fire Protection is looking for a Service Coordinator/Dispatcher for our Plumbing Service Division!

Job Summary

At Monona Plumbing & Fire Protection, our mission is to consistently deliver exceptional experiences to our customers and build lasting relationships along the way. As a Service Coordinator/Dispatcher, every day brings something different. You'll be part of the team responsible for coordinating technicians, solving scheduling puzzles, communicating with customers, and keeping our service operations running smoothly.

This role is ideal for someone who enjoys fast-paced work, loves figuring things out, and takes pride in delivering outstanding customer service. You'll work closely with our plumbing technicians, project managers, and customers, balancing priorities while keeping cool when plans change.

Dispatch and service experience is helpful, but what matters most is your ability to think critically, ask good questions, communicate professionally, learn on the job, and take on on new challenges. If you're that type of person, we'd love to meet you.

What you'll do

Deliver an exceptional customer experience

  • Answer incoming calls, gather information, and ensure every customer receives prompt, professional service.
  • Schedule preventative maintenance, inspections, follow-up visits, and warranty work.
  • Work closely with teammates to ensure customers are informed and service requests are handled efficiently.

Keep our technicians moving

  • Schedule and dispatch technicians based on customer needs, technician skillsets, and changing priorities.
  • Coordinate return visits, parts availability, and project logistics.
  • Adjust schedules throughout the day as emergencies arise.

Support department operations

  • Enter work orders, purchase orders, and service requests.
  • Assist with billing, collections, and administrative support.
  • Help maintain accurate service records and documentation.

Knowledge, Skills, and Experience

You might be a great fit if you:

  • Enjoy solving problems while maintaining exceptional customer service.
  • Thrive in a fast-paced environment where no two days are the same.
  • Notice the small details that keep work from falling through the cracks.
  • Like learning new systems and taking on additional responsibility over time.
  • Work well independently but enjoy being part of a team environment.

Qualifications:

  • Customer service experience is required.
  • Experience in dispatching, scheduling, service coordination, or administrative support.
  • Construction, mechanical contracting, manufacturing, transportation, or other fast-paced operational experience is a plus.
  • Strong computer skills and can effectively use multiple software systems throughout the day.
  • Ability to sit at a computer and manage phone-based tasks for extended periods
  • Availability to work 100% onsite from 7:00 AM to 4:00 PM Monday through Friday

Note: This job description provides an overview of the responsibilities and requirements of this position. It is not an exhaustive list of all duties, responsibilities, or requirements.

Schedule & work environment:

    • Monday through Friday, 7:00 AM to 4:00 PM
    • 100% onsite in Madison, WI
    • Starting pay: $22-28/hour, depending on experience, plus overtime eligibility

    Text to Apply!
    Text "SERVICE" to 608-602-4010 to apply for this position.

    Why work for MPFP?

    Monona looks for employees who live their life, love their work, are personally accountable and go beyond what is required. Everything we do, and the way in which we do it, is aligned with our core values. Quality craftsmanship, customer service, and safety are at the core of who we are.
    Live Your Life; Love Your Work.
    Working hard and having fun is at the core of who we are. We strive to create an environment in which hard work and flexibility go hand in hand.
    Create Enduring Relationships.
    We value our customers and team members and do not take them for granted. We work cooperatively and respectfully and exercise a willingness to be helpful and supportive.
    Be Personally Accountable.
    We follow through on our commitments and deliver on our promises. We take responsibility for our actions and mistakes.
    Do the Right Thing.
    We act with integrity and focus on being honest, fair, and ethical. Quality craftsmanship, customer service, and safety are integral to who we are and how we accomplish our work.
    Show Respect for Others.
    We believe in honesty and treating people fairly and with respect. We listen to our employees, customers, business partners, and the community.
    Remain Humble.
    We are one team; our success is collective, not individual. We are quietly confident and let our actions speak louder than our words.

    What We Offer
    At Monona Plumbing & Fire Protection, our employees are our greatest asset. We value our employees by committing to providing a comprehensive benefits package to support their well-being and success. Here's a brief overview of the benefits available to you as an employee (non-union):
    Health & Wellness

    • Health Insurance, Dental & Vision
    • Employer-Paid Life Insurance
    • Flexible Spending Account (FSA) or Health Savings Account (HSA)
    • Voluntary insurance options, such as: short term disability, long term disability, critical illness, voluntary accident

    Financial Stability

    • Competitive Pay
    • Retirement Savings 401(k) with Employer Matching
    • Rewards and recognition

    Work-Life Balance

    • 8 Paid Holidays
    • PTO Policy
    • Work with a values-driven and close-knit team
    • Regular company & team events

    Monona Plumbing & Fire Protection is an Equal Employment Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws.

    We encourage individuals from all backgrounds to apply, and we are dedicated to creating an environment where everyone feels respected, valued, and supported in their career growth. Please let us know if you require a reasonable accommodation during the application or interview process.

    Apply