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Dispatch Operations Manager Jobs in Lancaster, PA

Interstate Batteries

Dispatcher

Hummelstown, PA · On-site

Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service ... Previous experience in telephone and dispatch operations preferred * Must work effectively in a ...

Ward Trucking, LLC

Operations Supervisor

York, PA · On-site

$70K - $90K/yr

... management. * Effectively use Computerized Dispatch System, prepare routes and dispatch local P & D drivers. Ensure all freight is out for delivery according to service standards and customer ...

Estes Express Lines

Service Center Clerk III

York, PA · On-site

$15.75 - $21.75/hr

Assists with city dispatch when needed * Responsible for scheduling, tracking, tracing and billing ... Interact with the Line Haul Supervisor, Operations Planner, Service Center personnel, VP of ...

Estes Express Lines

Service Center Clerk III

York, PA · On-site

$25.25 - $28/hr

Assists with city dispatch when needed * Responsible for scheduling, tracking, tracing and billing ... Interact with the Line Haul Supervisor, Operations Planner, Service Center personnel, VP of ...

Estes Express Lines

Service Center Clerk III

York, PA · On-site

$15.75 - $21.75/hr

Assists with city dispatch when needed * Responsible for scheduling, tracking, tracing and billing ... Interact with the Line Haul Supervisor, Operations Planner, Service Center personnel, VP of ...

Shipley Energy

Service Coordinator

York, PA · On-site

$19.50 - $24.50/hr

Dispatch heating and air conditioning service calls in the most efficient manner Request and ... Operations Manager of Home Services Not authorized to bind the company in any contract Our team ...

DuraServ Corp

Service Coordinator

York, PA · On-site

$19.50 - $24.50/hr

... dispatch, administrative, or operations support role * Experience with work order management, invoicing, or service administration in a field service or similar environment * Background in the ...

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All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Lancaster, PA

Dispatch Operations Manager information

See Lancaster, PA salary details

$29.2K

$61.2K

$100.7K

How much do dispatch operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for dispatch operations manager in Lancaster, PA is $61,169.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $69,500.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Lancaster, PA?

For Dispatch Operations Manager jobs in Lancaster, PA, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Lancaster, PA look for?

The top searched job categories for Dispatch Operations Manager jobs in Lancaster, PA are:

What cities near Lancaster, PA are hiring for Dispatch Operations Manager jobs?

Cities near Lancaster, PA with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you
Infographic showing various Dispatch Operations Manager job openings in Lancaster, PA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $60,410 per year, or $29 per hour.

Dispatcher

Interstate Battery System of America, Inc.

Hummelstown, PA • On-site

Full-time

Re-posted 22 days ago

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
be your best self
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job:
The Dispatcher handles all incoming phone calls and dispatches hot-shot requests in a timely and orderly fashion in order to best meet the needs of our dealers in most efficient manner possible, while also assisting in warehouse and with office duties as needed.
Job Components:
  • Handle all incoming phone calls in a professional manner
  • Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible.
  • Wait on and assist all walk-in customers by providing each customer with courteous service and information to satisfy their battery need(s).
  • Handle and balance invoices generated
  • Follow-up with largest customers weekly to ensure customer satisfaction and battery supply is adequate.
  • Assist with warehouse and office duties as needed
  • Other duties as assigned

Qualifications:
  • Proficient in Microsoft Office products, including Outlook and Excel.
  • Good knowledge of the geographical area
  • Strong communication and customer service skills
  • Ability to multi-task
  • Previous experience in telephone and dispatch operations preferred
  • Must work effectively in a team environment

Scope Data:
  • Works under general supervision
  • Accountable for individual accuracy
  • Shared responsibility for outgoing inventory
  • Operate with integrity and demonstrate a positive attitude

Work Environment:
  • Office environment but is also exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals.
  • Specific vision abilities include close vision, depth perception and ability to adjust focus.
  • Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.
  • Ability to sustain extended periods of sitting, occasional standing and walking throughout the day
  • Prolonged use of personal computer and telephone
  • Use of Personal Protective Equipment (PPE) may be required
  • Be able to regularly lift and/or move up to 50 lbs, without assistance and occasionally lifting up to 75lbs

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

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