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Dispatch Operations Manager Jobs in Pittsburgh, PA

Atlas Copco

Operations Manager - VTS

Export, PA · On-site

Establish structured scheduling, dispatch, and planning processes * Define and track KPIs including ... operations management, service operations, or a related field • Demonstrated experience ...

Shields Asphalt Paving

Dispatch Intern

Bakerstown, PA · On-site

$15 - $18/hr

... operations, logistics, or fleet management to gain hands-on experience in a fast-paced environment ... The Dispatch Intern will support daily trucking operations, help maintain records, and assist with ...

Shields Asphalt Paving

Dispatch Intern

Bakerstown, PA

$15 - $18/hr

... operations, logistics, or fleet management to gain hands-on experience in a fast-paced environment ... The Dispatch Intern will support daily trucking operations, help maintain records, and assist with ...

PLP Company

Field Operations Lead

Bethel Park, PA · On-site

Schedule and dispatch crews, technicians, and equipment to job sites based on project needs and ... Develop and maintain the master production schedule in partnership with the Operations Manager.

PLP Company

Field Operations Lead

Bethel Park, PA · On-site

Schedule and dispatch crews, technicians, and equipment to job sites based on project needs and ... Develop and maintain the master production schedule in partnership with the Operations Manager.

Waste Management

CDL Truck Driver-Apprentice

Irwin, PA · On-site

Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates ...

Waste Management

Apprentice, Driver

Irwin, PA · On-site

Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates ...

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All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Pittsburgh, PA

Dispatch Operations Manager information

See Pittsburgh, PA salary details

$29.1K

$61.1K

$100.5K

How much do dispatch operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for dispatch operations manager in Pittsburgh, PA is $61,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Pittsburgh, PA? For Dispatch Operations Manager jobs in Pittsburgh, PA, the most frequently searched job titles are:
What job categories do people searching Dispatch Operations Manager jobs in Pittsburgh, PA look for? The top searched job categories for Dispatch Operations Manager jobs in Pittsburgh, PA are:
What cities near Pittsburgh, PA are hiring for Dispatch Operations Manager jobs? Cities near Pittsburgh, PA with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you

Service Dispatch & Logistics Optimization Manager

Armstrong Group

Warrendale, PA • On-site

Full-time

Posted 29 days ago

Armstrong Utilities rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

17th of 97 rated telecommunications companies

Job description

Manage the dispatch function for field operations by leading a team responsible for scheduling, routing, and workforce coordination. This role is accountable for optimizing technician utilization, improving routing efficiency, supporting service-level performance, and ensuring effective day-to-day dispatch operations.
What's In It for You:
  • Attractive compensation package.
  • Comprehensive benefits starting day one.
  • Opportunities for growth within the company.
  • Be part of a Top 10 company with a high-energy employee culture.

Primary Duties and Responsibilities:
  • Team leadership and development: Lead, coach, and evaluate a team of dispatch agents to support daily operations, maintain appropriate staffing coverage, and promote consistent performance.
  • Scheduling and workforce coordination: Oversee daily scheduling and dispatch activity by aligning technician skills, availability, certifications, and service requirements to operational needs.
  • Route and territory optimization: Monitor routing practices and territory assignments to improve travel efficiency, reduce unnecessary drive time, and support timely service delivery.
  • Real-time operational support: Direct real-time schedule adjustments in response to urgent service needs, delays, call volume changes, or other operational issues.
  • Performance metrics and reporting: Track, analyze, and report on key operational and team performance measures, including technician utilization, schedule adherence, travel efficiency, and response-time performance.
  • Service-level accountability: Help ensure customer commitments and service-level expectations are met through proactive planning, effective communication, and team accountability.
  • Business Process Optimization: Proactively identify and implement operational improvements utilizing key performance metrics, dispatch and workforce management tools to support scheduling accuracy, operational visibility, and continuous process improvement.
  • Cross-functional collaboration: Collaborate with operational leadership on service demand planning and staffing alignment and partner with Customer Care and Field Operations on priority work and escalations.

Qualifications:
  • Leadership experience: Experience leading and developing a dispatch, scheduling, or logistics team in a high-volume service environment.
  • Operational systems knowledge: Proficiency with dispatch, workforce management, or field service systems; experience with Oracle Field Service Cloud and Oracle Workforce Management or similar platforms preferred.
  • Analytical and problem-solving skills: Ability to assess service demand, staffing needs, and routing challenges and make sound operational decisions in a fast-paced environment.
  • Territory and routing knowledge: Strong working knowledge of route planning, geographic territory management, and the operational factors that influence service efficiency, travel time, and schedule reliability.
  • Experience: 5 or more years of experience in dispatch, field service coordination, logistics, or related operations, including prior leadership responsibility.

Education: Bachelor's degree in business logistics, operations, supply chain, business management, or a related field preferred; equivalent relevant experience may be considered.
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.

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