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Dispatch Operations Manager Jobs in Hialeah, FL (NOW HIRING)

Flex Moving and Storage

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Dispatch Lead - Hybrid

Aventura, FL · On-site

$29 - $33/hr

The Dispatch Lead acts as the primary escalation point for operational issues, manages shift performance, coordinates cross-functional communication, and ensures company SOPs are consistently ...

Flex Moving and Storage

Be Seen First

Dispatch Lead - Hybrid

Aventura, FL · On-site

$29 - $33/hr

The Dispatch Lead acts as the primary escalation point for operational issues, manages shift performance, coordinates cross-functional communication, and ensures company SOPs are consistently ...

TekSky

Operations Manager

Fort Lauderdale, FL · On-site

e are seeking an experienced Operations Manager with a strong background in land development, site ... builts, dispatching etc.... * Collaborate with developers, engineers, inspectors, and utility ...

TWO MEN AND A TRUCK®

Operations Manager

Davie, FL · On-site

$55K/yr

TWO MEN AND A TRUCK ® OPERATIONS MANAGER What We Offer * Pay range: $55,000 + * Health insurance ... Assists with employee scheduling and dispatch of movers and drivers * Troubleshoots employee/truck ...

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Dispatch Operations Manager information

See Hialeah, FL salary details

$27.2K

$57K

$93.7K

How much do dispatch operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for dispatch operations manager in Hialeah, FL is $56,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $64,800.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Hialeah, FL? For Dispatch Operations Manager jobs in Hialeah, FL, the most frequently searched job titles are:
What job categories do people searching Dispatch Operations Manager jobs in Hialeah, FL look for? The top searched job categories for Dispatch Operations Manager jobs in Hialeah, FL are:
What cities near Hialeah, FL are hiring for Dispatch Operations Manager jobs? Cities near Hialeah, FL with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you

Director of Dispatch Operations

National Health Transport

Miami, FL • On-site

Full-time

Re-posted 16 days ago

National Health Transport rating

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

DIRECTOR OF DISPATCH OPERATIONS
Full-Time | Reports to Chief Operating Officer

About National Health TransportNational Health Transport (NHT) is a leading private ambulance service operating across multiple districts in Florida. We provide critical ALS, BLS, and CCT transport services around the clock, supported by a dedicated team of dispatchers and call takers working 24/7 from locations around the world. As we continue to grow, we are seeking a dynamic and driven leader to take our dispatch operations to the next level.The OpportunityWe are looking for a Director of Dispatch Operations to lead, manage, and continuously improve all aspects of our dispatch center. This individual will oversee a team of approximately 40 dispatchers and call takers operating across multiple time zones. The ideal candidate is a forward-thinking leader who embraces technology—including artificial intelligence—as a tool to drive performance, efficiency, and service quality. This is not a role for someone content with the status quo. We want a self-starter who is constantly seeking ways to innovate, streamline processes, and raise the bar for the entire operation.Key Responsibilities
  • Direct and oversee all dispatch operations across NHT’s service areas, ensuring seamless 24/7 coverage with remote teams operating worldwide.
  • Lead, supervise, and motivate a team of approximately 40 dispatchers and call takers, fostering a culture of accountability, professionalism, and continuous improvement.
  • Develop and implement operational policies, procedures, and performance standards that drive efficiency and service excellence.
  • Monitor key performance indicators including response times, on-time performance, and unit hour utilization; use data to identify trends and implement corrective actions.
  • Champion the adoption of AI-driven tools and emerging technologies to enhance dispatch decision-making, resource allocation, and operational workflows.
  • Coordinate staffing schedules to ensure adequate coverage during peak demand periods, including evenings, weekends, and high-volume events.
  • Serve as the on-site operations leader during disasters, severe weather events, and other emergencies requiring in-office presence and hands-on management.
  • Collaborate with district Directors, field supervisors, and senior leadership to align dispatch performance with organizational goals.
  • Manage quality assurance programs, including call monitoring, performance reviews, and ongoing training and development for dispatch staff.
  • Report directly to the Chief Operating Officer, providing regular updates on operational performance, staffing, and strategic initiatives.
 Qualifications
  • Minimum of 5 years of experience in dispatch management, preferably within EMS, healthcare transport, or a related field—or demonstrated equivalent competency in a high-volume dispatch environment.
  • Proven track record of supervising and developing large teams in a 24/7 operational setting.
  • Strong detail orientation with a relentless focus on accuracy, compliance, and process improvement.
  • Demonstrated ability to leverage technology and data analytics to drive operational decisions; experience with or enthusiasm for AI-powered tools is highly valued.
  • Excellent leadership, communication, and interpersonal skills with the ability to motivate teams across remote and in-office environments.
  • Self-motivated and proactive, with a history of identifying problems and implementing solutions without waiting to be directed.
  • Flexibility and willingness to work evenings and be physically present in the office during disasters and other critical events.
  • Familiarity with CAD (Computer-Aided Dispatch) systems; experience with EMS-specific platforms is a plus.
  • EMT or Paramedic certification is a plus.
  • Strong work ethic and a commitment to the mission of providing outstanding patient transport services.
 What We Offer
  • Competitive compensation commensurate with experience.
  • The opportunity to shape and lead a critical function within a growing organization.
  • A leadership team that values innovation, initiative, and results.
  • The chance to make a meaningful impact on patient care and emergency response across Florida.
 

National Health Transport is an Equal Opportunity Employer.

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