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Dispatch Operations Manager Jobs in Hialeah, FL (NOW HIRING)

TekSky

Operations Manager

Fort Lauderdale, FL · On-site

e are seeking an experienced Operations Manager with a strong background in land development, site ... builts, dispatching etc.... * Collaborate with developers, engineers, inspectors, and utility ...

TWO MEN AND A TRUCK®

Operations Manager

Davie, FL · On-site

$55K/yr

TWO MEN AND A TRUCK ® OPERATIONS MANAGER What We Offer * Pay range: $55,000 + * Health insurance ... Assists with employee scheduling and dispatch of movers and drivers * Troubleshoots employee/truck ...

Transdev

Operations Manager

Davie, FL

$60K - $70K/yr

Operations Manager The Operations Manager reports directly to the General Manager in fulfilling ... and dispatch personnel. * Performs maintenance management functions as directed by contract ...

Transdev

Operations Manager

Davie, FL · On-site

$60K - $70K/yr

Operations Manager The Operations Manager reports directly to the General Manager in fulfilling ... and dispatch personnel. * Performs maintenance management functions as directed by contract ...

Crisis24

Protective Operations Manager

Miami, FL · On-site

$150K - $160K/yr

Supporting GSOC managers with presentations, security operation plans, risk assessments, and ... Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation

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Dispatch Operations Manager information

See Hialeah, FL salary details

$27.2K

$57K

$93.7K

How much do dispatch operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for dispatch operations manager in Hialeah, FL is $56,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $64,800.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Hialeah, FL?

For Dispatch Operations Manager jobs in Hialeah, FL, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Hialeah, FL look for?

The top searched job categories for Dispatch Operations Manager jobs in Hialeah, FL are:

What cities near Hialeah, FL are hiring for Dispatch Operations Manager jobs?

Cities near Hialeah, FL with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Dispatch Supervisor

Hotwire Communications Ltd

Fort Lauderdale, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

19th of 101 rated telecommunications companies

Job description

The Dispatch Supervisor oversees daily dispatch operations to ensure efficient scheduling and routing of field technicians or drivers. This role supervises dispatch personnel, monitors workflow, and implements processes that promote productivity, accuracy, and high levels of customer satisfaction. This role plays a key role in minimizing missed appointments and maximizing Technical Field personnel productivity.
RESPONSIBILITIES:
  • Supervise the dispatch team to ensure efficient assignment and routing of service calls or deliveries.
  • Monitor dispatch schedules and adjust in real-time to accommodate delays, absences, or priority changes.
  • Train, mentor, and evaluate dispatch staff to ensure compliance with company policies and quality standards.
  • Implement best practices and continuous improvements in routing and dispatch processes.
  • Collaborate with operations, customer service, and field staff to resolve scheduling conflicts or service issues.
  • Ensure all dispatching systems and logs are accurately maintained and updated in real-time.
  • Analyze data and generate reports on dispatch performance, productivity, and service metrics.
  • Maintain up-to-date knowledge of company services, service areas, and geographical boundaries.
  • Manage escalated issues related to scheduling, service delays, or routing errors.
  • Assist in developing and enforcing safety procedures for dispatch and field operations.
  • Ensure timely communication with customers regarding appointments, service changes, or delays.
  • Evaluate current software or tools used for dispatching and recommend improvements or upgrades.
  • Handle time-off requests and scheduling coverage for dispatch personnel.
  • Ensure adherence to DOT regulations as applicable and company compliance policies.
  • Analyze performance metrics and produce reports.
  • Other duties as assigned by the Supervisor.
  • Must be able to work weekends.

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • High School Diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations, or related field is preferred.
  • Minimum 3 - 5 years of experience in dispatch operations, preferably within telecommunications, utilities, or a related field.
  • Minimum 1-2 years of supervisory or team leadership experience in a fast-paced, customer-focused environment.
  • Proven ability to lead and coach teams, manage performance, and handle escalated issues professionally.
  • Strong proficiency with dispatch software systems, workforce management tools, and Excel (reporting, scheduling, and analysis).
  • Demonstrated ability to manage schedules, prioritize tasks, and balance operational demands with customer satisfaction.
  • Excellent communication, problem-solving, and decision-making skills.
  • Bilingual (English/Spanish or other language) is a plus.
  • Must be able to work weekends.

BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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