Dispatch Operations Manager Jobs in Federal Way, WA

Responsible for supervising operations personnel and routing drivers and monitoring work to ensure efficient and effective operations.

• Assigns employees to routes and special pickups for timely services. Assigns employees to balance workload. Arranges alternate coverage of service in case of employee absence or equipment failure.
• Ensures the accountability of route completions. May analyze routes, make recommendations, and implement routing changes.
• Monitors work to ensure efficient and effective operations. Observes collection practices on the routes and enforces safety policies and procedures.
• Resolves, with drivers as appropriate, customer service problems, ensures extras and overlooks are picked up and responds to complaints of unsatisfactory service. Investigates and resolves customer inquiries and complaints. May include responding to and corresponding with jurisdictional staff.
• Recommends rate adjustments and how to resolve billing disputes. With management approval, may make rate adjustments and resolve billing disputes.
• Generates and analyzes operational reports and make recommendations as appropriate.
• Possesses knowledge of rates to ensure appropriate customer billing. Advises Operations Manager of delinquent accounts and assists in their collection.
• Performs or reviews pre- and post-trip inspections.
• Investigates and reports on worker injuries, accidents, and other incidents.
• Maintains time records and manage attendance issues, providing timely feedback when necessary.
• Drives trucks, as needed.
• Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.
• May dispatch or be back-up for dispatch duties.
• May participate in community and business meetings and events on behalf of the company.
• Other duties as assigned

• Possession of a high school diploma or GED.
• Bachelor's degree preferred.
• Management experience in waste industry/recycling programs, transportation, production and logistics operations or related field.
• Valid Drivers' License required
• Principles of employee training, supervision, and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.