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Dispatch Operations Manager Jobs in Dallas, TX (NOW HIRING)

Forward Air

Supervisor, Dispatch Operations

Irving, TX · On-site

The Supervisor, Dispatch Operations is responsible for overseeing daily dispatch activities to ... management systems (TMS), GPS tracking, and reporting tools to monitor operations. · Partner with ...

P3 Services

Operations Manager

North Richland Hills, TX · On-site

$90K - $111K/yr

Managing scheduling, dispatch, workflow, and job completion. * Ensuring an outstanding customer experience on every job. * Reviewing completed work for quality, safety, and code compliance.

Leo Facilities Maintenance

Operations Manager

Dallas, TX · On-site

$80K - $120K/yr

Academy Access Solutions is seeking an Operations Manager to help lead our Overhead Door and Dock ... Strong working knowledge of scheduling, dispatch, and field-service workflows * Excellent ...

Sciens Building Solutions

Operations Manager

Haslet, TX · On-site

... dispatchers, and administrative staff. * Responsible for the scheduling, execution, billing and ... Two to five years' experience in an operations manager role within the fire alarm and security ...

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All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Dallas, TX

Dispatch Operations Manager information

See Dallas, TX salary details

$29.7K

$62.2K

$102.4K

How much do dispatch operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for dispatch operations manager in Dallas, TX is $62,226.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $70,700.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Dallas, TX? For Dispatch Operations Manager jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Dispatch Operations Manager jobs in Dallas, TX look for? The top searched job categories for Dispatch Operations Manager jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Dispatch Operations Manager jobs? Cities near Dallas, TX with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you

Supervisor, Dispatch Operations

Forward Air

Irving, TX • On-site

Full-time

Re-posted 19 days ago

Job description

The Supervisor, Dispatch Operations is responsible for overseeing daily dispatch activities to ensure efficient execution of pickup and delivery operations. They provide frontline leadership for dispatchers and act as a key resource for drivers, customers, and internal stakeholders. They support service, safety, and productivity objectives by monitoring operational performance, resolving issues, and ensuring adherence to established processes and procedures. They work closely with operations leadership to drive continuous improvement, maintain compliance, and deliver a high-quality customer experience.

Responsibilities

· Supervise daily dispatch operations to support on-time pickup and delivery performance.

· Provide day-to-day guidance and support to dispatchers and drivers.

· Monitor route execution, shipment status, and service levels to address operational issues.

· Ensure compliance with company policies, DOT regulations, and safety requirements.

· Resolve routine customer and driver concerns and escalate more complex issues as appropriate.

· Assist with staffing schedules, workload balancing, and coverage planning.

· Support training, coaching, and development of dispatch personnel.

· Utilize transportation management systems (TMS), GPS tracking, and reporting tools to monitor operations.

· Partner with operations leadership to identify service and productivity improvement opportunities.

· Maintain accurate dispatch records and operational documentation.

· All other duties as assigned to meet evolving business needs.

Qualifications

· Education: High School Diploma or GED equivalent required

· Experience: 2+ years of transportation, dispatch, logistics, or related operational experience; Working knowledge of LTL, final-mile, cartage, or freight operations.

· Previous lead, coordinator, or supervisory experience preferred.

· Strong communication, problem-solving, and organizational skills.

· Ability to work effectively in a fast-paced, deadline-driven environment.

· Experience with transportation management systems and Microsoft Office applications.

· Knowledge of DOT regulations, hours-of-service requirements, and safety standards.

· Experience monitoring KPIs such as on-time service, productivity, and route efficiency.

· Ability to build positive relationships with customers, drivers, and internal teams.

· Experience supporting route planning and workforce scheduling activities.

· Demonstrated discretion and confidentiality in handling and protecting sensitive information.

· Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

· Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

Success Metrics

· On-time pickup and delivery performance.

· Dispatch productivity and service efficiency.

· Driver and dispatcher engagement and retention.

· Customer satisfaction and service quality.

· Safety and compliance performance.

· Effective issue resolution and operational support.
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