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Dispatch Operations Manager Jobs in Blue Ridge, VA

Iteris

Control Room Operator

Salem, VA · On-site

Working in a fast-paced, technology-driven operations control center, you will monitor real-time traffic and roadway conditions, manage incident response, and coordinate dispatch communications to ...

Roanoke County, VA

Communications Officer I

Roanoke, VA · On-site

$45K/yr

... operations in the 9-1-1 environment. ~ Completes and maintains all testing, training, and ... Must be able to obtain CPR/AED and Emergency Medical Dispatch (EMD) certifications. Knowledge ...

Rouse Trucking

CDL-A Regional Driver

Roanoke, VA · On-site

$1.5K - $1.6K/wk

... dispatch planning, giving drivers dependable miles, organized schedules, and a regional operation ... Drivers should be comfortable operating independently and managing their time effectively. EOE: We ...

Republic Services

Logistics Analyst

Roanoke, VA · On-site

$38K - $52K/yr

Meet to discuss disposal plans and recommendations with the Operations Manager and make updates if ... Two years of prior experience working in a Dispatcher or similar leadership role preferred. Pay ...

Republic Services

Logistics Analyst

Roanoke, VA · On-site

$38K - $52K/yr

Meet to discuss disposal plans and recommendations with the Operations Manager and make updates if ... Two years of prior experience working in a Dispatcher or similar leadership role preferred. Pay ...

Republic Services

Logistics Analyst

Roanoke, VA · On-site

$38K - $52K/yr

Meet to discuss disposal plans and recommendations with the Operations Manager and make updates if ... Two years of prior experience working in a Dispatcher or similar leadership role preferred. Pay ...

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Showing results 21-40

All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Blue Ridge, VA

Dispatch Operations Manager information

See Blue Ridge, VA salary details

$25.7K

$53.9K

$88.7K

How much do dispatch operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for dispatch operations manager in Blue Ridge, VA is $53,908.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $61,300.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Blue Ridge, VA? For Dispatch Operations Manager jobs in Blue Ridge, VA, the most frequently searched job titles are:
What cities near Blue Ridge, VA are hiring for Dispatch Operations Manager jobs? Cities near Blue Ridge, VA with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you

Client Support Team Lead - Evening Shift

Protos Security

Roanoke, VA • On-site

$20.46 - $30.69/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Protos Security rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

9th of 116 rated security

Job description

Company: Protos Security
Job Title: Client Support Team Lead
Reports To: Client Support Supervisor
Location: Roanoke, VA - Onsite

Shift: Weekend Availability Required. Evening Shift (4:00pm-12:00am)

Company Overview

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.

Position Summary

Protos is seeking a highly motivated Client Support Team Lead to join our team. Reporting directly to the Client Support Supervisor, this role is responsible for participating in and leading ground tactics of the dispatch floor in a fast-paced, results-driven environment.


The Client Support Team Lead actively monitors service queues, incoming requests, escalations, scheduling activity, and daily operational workflows to ensure tasks and client needs are executed accurately and without delay. This role works directly alongside frontline dispatchers and support personnel to manage high-volume activity, troubleshoot operational issues, coordinate resources, and provide real-time support during critical, urgent, or time-sensitive situations.


Essential Duties & Responsibilities

  • Lead and support frontline teams effectively through excellence in operational tasks and responsibilities.
  • Deliver exceptional client support and customer service to internal and external stakeholders by fostering a service-focused culture centered on responsiveness, professionalism, and problem resolution.
  • Resolve escalated officer, guard, coordinator, client, service partner, and internal inquiries in accordance with established policies, procedures, and service expectations while effectively navigating operational challenges and complex situations.
  • Communicate clearly and professionally with clients, officers, vendors, providers, guards, and internal departments regarding requests, issue resolution timelines, operational updates, and service outcomes.
  • Collaborate with vendors, provider partners, and internal departments to resolve officer and guard related concerns and maintain positive working relationships that support operational success.
  • Partner with vendors, provider partners, and internal departments to resolve officer and guard-related concerns while maintaining collaborative relationships that support operational success and service continuity.
  • Utilize multiple software platforms, reporting systems, and online tools to perform analysis, track performance metrics, and complete operational tasks effectively.
  • Assist leadership with onboarding, training coordination, schedule management, policy reinforcement, and execution of departmental initiatives and operational priorities.
  • Execute all assigned tasks, responsibilities, and additional duties as directed with integrity and efficiency.

Qualifications & Experience

  • High School Diploma or GED required, associate or bachelor’s degree in business, criminal justice, or related field preferred.
  • Minimum of one (1) year of team leadership experience in logistics, scheduling, dispatch, or a similarly fast-paced operational environment required.
  • Assesses risk quickly while balancing policy adherence with situational discretion.
  • Maintains clarity, focus, and composure under pressure.
  • Demonstrates unwavering honesty and accountability.
  • Communicates clearly, confidently, and effectively both Client facing and internally.
  • Strong analytical and problem-solving skills.
  • Process driven, detailed oriented and highly organized.
  • Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and with appropriate urgency.

Why You’ll Love Working With Us

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

  • Purpose Driven Work – Every role contributes to building smarter, more secure environments
  • Growth Opportunities – Mentorship, cross functional projects, and career development
  • Collaborative Culture – Open communication, respect, and team first thinking
  • People First Values – Inclusive culture and generous employee support

Benefits Include:

  • Competitive compensation
  • Health, Vision, Dental, and Life Insurance
  • Employee Assistance Program
  • FSA / HSA
  • 401(k) with employer contribution
  • Excellent Paid Time Off (24 days)
  • Collaborative work environment (and great coffee!)


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing).

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.


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