Dispatch Manager Jobs in Warren, MI (NOW HIRING)

The Logistics Site Manager (LSM) is responsible for overseeing day-to-day site operations, including inventory management, dispatch coordination, customer communication, and service performance. This role works closely with corporate leadership, customers, carrier partners, and internal teams to ensure efficient transportation operations, timely delivery execution, and high levels of customer satisfaction. The LSM is accountable for operational efficiency, safety compliance, problem resolution, KPI performance, and supporting profitability through effective resource management and continuous process improvement.

Job Duties  

• Ensure customer adherence to service-level agreements.
• Negotiate competitive carrier rates to ensure cost-effective transportation solutions.
• Ensure the efficient and timely delivery of freight by proactively resolving customer and delivery issues.
• Build and maintain strong relationships with carriers, customers, and vendors to support effective communication and operational reliability.
• Respond promptly to emergency situations.
• Promote and maintain a strong commitment to safety.
• Gather and communicate information related to inventory, budgets, revenue, and operational risks to corporate leadership.
• Identify opportunities to grow revenue, improve operational efficiency, and increase profitability.
• Manage supervisory staff and dispatch personnel.
• Balance cost considerations with service quality to maintain mutually beneficial partnerships.
• Maintain accurate, real-time inventory visibility by ensuring inbound and outbound vehicle statuses are updated promptly and discrepancies are resolved quickly.
• Coordinate pickups and deliveries with dispatch while providing customers with real-time updates and operational insights.
• Stage vehicles in advance when necessary to reduce dwell time and support timely dispatch.
• Monitor daily performance metrics and address service issues promptly.
• Track and manage active and scheduled orders to prevent bottlenecks and ensure timely communication regarding issues or delays.
• Drive operational consistency through immediate corrective actions and root-cause analysis.

Skills Required  

• Strong leadership, negotiation, and relationship-management skills
• Effective people management and team development abilities
• Process improvement and operational efficiency expertise
• Strong analytical, diagnostic, and problem-solving skills
• Proficient in Microsoft Office and transportation or dispatch management systems
• Strong understanding of KPI tracking, operational metrics, and performance management
• Safety-focused mindset with a positive and professional work ethic
• Ability to evaluate alternatives and make sound decisions based on service requirements, operational metrics, financial considerations, and customer impact
• Ability to support budget development and maintain adherence to financial targets
• Strong verbal and written communication skills with the ability to interact effectively at all levels of the organization
• Ability to remain calm, organized, and professional in high-pressure or fast-paced environments
• Strong organizational and multitasking abilities with attention to detail 

Education & Experience Requirements

• Post-secondary education in Logistics, Supply Chain Management, Business Administration, or a related field preferred
• Minimum 3–5 years of experience in logistics, transportation, dispatch, or fleet operations
• Previous supervisory or management experience in a fast-paced operational environment preferred
• Experience coordinating carriers, drivers, dispatch operations, and customer communications
• Proven ability to manage multiple priorities while meeting operational deadlines and service expectations
• Experience working with transportation management systems (TMS), inventory systems, and Microsoft Office applications
• Demonstrated experience analyzing operational performance metrics and implementing process improvements
• Strong understanding of safety practices and regulatory compliance within transportation or logistics operations
• Experience managing budgets, operational costs, and profitability targets preferred
• Automotive transportation or vehicle logistics experience considered an asset
• Knowledge of carrier management and freight rate negotiation preferred

United Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.

 Health & Wellness

• BCBS PPO Medical with Telehealth
• Delta Dental
• NVA Vision
• Company Paid Life and AD&D
• Supplemental Life
• Dependent Life
• Short-Term Disability
• Employee Assistance Program (EAP)
• New Vehicle Supplier Discounts

Financial Benefits

• 401(k) with Company Match

Work-Life Balance

• PTO Program (Vacation, Sick, Personal, Jury, Bereavement)
• 6 Paid Holidays
• Hybrid Work Options Available for Select Positions