Job Summary:
We are seeking a detail-oriented and organized Service Dispatcher to join our Service Team. The ideal
candidate will be responsible for incoming calls with service technicians, vendors and clients. The Dispatcher will collaborate with other dispatchers, service coordinators and service managers.
Key responsibilities of a Service Dispatcher:
· Receive and prepare all incoming work orders.
· Enter all work orders to dispatch software as needed.
· Accurately read and interpret the scope of work on the work order.
· Ensure the priority of the work order is appropriate for the scope of work and take the necessary steps
to rectify if not.
· Ensure all vital information is present prior to scheduling including photos, additional notes, or specialty
needs.
· Communicate with customers, store managers, vendors, and technicians, and leadership regarding the
status or needs of the job.
· Schedule and dispatch appropriate technicians, vendors, or equipment as determined by the scope of
work on the work order.
· Check vendors into jobs, take note of the work performed.
· Be mindful of the allotted NTE and alert leadership if the job will not fall within the given NTW.
· Close out the jobs in the dispatch software as completed.
Company Description
Gordon Painting has been providing quality Commercial Painting and Service for more than 30 years. Gordon Painting takes pride in delivering world-class service for commercial projects large and small. Today, we're still family-owned and -operated and committed to Gordon's legacy of providing quality work and service.