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Dispatch Manager Jobs in Fort Atkinson, WI (NOW HIRING)

Builders FirstSource

Dispatch Supervisor

Madison, WI · On-site

Reviews dispatch operations to identify technical and operational training needs and recommend ... Ability to effectively present information and respond to questions from groups of managers ...

Builders FirstSource

Dispatch Supervisor

Madison, WI · On-site

Reviews dispatch operations to identify technical and operational training needs and recommend ... Ability to effectively present information and respond to questions from groups of managers ...

Southport Mechanical, LLC

Dispatcher

Madison, WI · On-site

Escalate customer concerns or complaints to the General Manager when resolution requires authority beyond dispatch. Operational Support * Maintain accurate job records, notes, and status updates in ...

City of Waukesha, WI

Dispatcher

Waukesha, WI · On-site

$56K - $67K/yr

Ability to • Calmly manage emergency calls and dispatch necessary personnel and apparatus to scene. • Speak clearly and concisely with an articulate voice. • Interact positively with the public ...

City of Waukesha

Dispatcher

Waukesha, WI · On-site

$56K - $67K/yr

Ability to Calmly manage emergency calls and dispatch necessary personnel and apparatus to scene. Speak clearly and concisely with an articulate voice. Interact positively with the public under ...

Adams, Inc.

Dispatcher

Elkhorn, WI · On-site

$20 - $22/hr

As a Dispatcher, you will coordinate and manage daily technician schedules, including on-call assignments, ensuring efficient routing, timely arrivals, and prepared job materials. This role ...

Carepool

Dispatcher

Pewaukee, WI · On-site

Carepool Dispatch Support The duties and responsibilities of a Carepool Dispatcher are super important. We're dealing with a vulnerable population that needs extra care for coordination. This is a ...

Adams, Inc.

Dispatcher

Elkhorn, WI · On-site

$20 - $22/hr

As a Dispatcher, you will coordinate and manage daily technician schedules, including on-call assignments, ensuring efficient routing, timely arrivals, and prepared job materials. This role ...

Warehouse Manager

Be Seen First

Parts and Service Manager

Waukesha, WI · On-site

$55K - $64K/yr

Inventory & Equipment Management * * Maintain accurate inventory of seasonal inventory, hardware ... Plan and stage loads for daily dispatch to job sites. * Assist with fleet and equipment readiness ...

Sunrise Telecom

Drop Bury Dispatcher

Janesville, WI · On-site

$24 - $32/hr

Drop Bury Dispatcher Position Summary The Drop Bury Dispatcher is responsible for coordinating and managing the daily operational workflow of Sunrise Telecom's Drop Bury program across multiple ...

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All JobsDispatch JobsDispatch Manager JobsDispatch Manager Jobs in Fort Atkinson, WI

Dispatch Manager information

See Fort Atkinson, WI salary details

$27.4K

$57.4K

$94.5K

How much do dispatch manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for dispatch manager in Fort Atkinson, WI is $57,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $65,200.00 per year, depending on experience, location, and employer.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

More about Dispatch Manager jobs

What cities near Fort Atkinson, WI are hiring for Dispatch Manager jobs?

Cities near Fort Atkinson, WI with the most Dispatch Manager job openings:

Dispatch Manager jobs near you

Dispatch Operations Supervisor

Midwest Heating and Cooling

Mukwonago, WI • On-site

Full-time

Posted 5 days ago

Key responsibilities

  • Oversee daily dispatching for Residential and Commercial Service and ensure technicians are matched appropriately to jobs.

  • Ensure service technicians are properly debriefed, jobs are documented, and follow-up or sales opportunities are identified.

  • Monitor and improve customer communication throughout the service process and address delays or issues proactively.

Job description

Dispatch Operations Supervisor Position Summary

The Dispatch Operations Supervisor is responsible for overseeing the daily dispatch and service experience for both Residential and Commercial Service.

The primary responsibility of this position is to ensure the right technician is sent to the right job at the right time, while maintaining a high level of communication with technicians and customers throughout the day.

This position will also own the continued improvement and implementation of the technology and processes used to manage service operations. The goal is not simply to operate the tools we have, but to continually find ways to use them better to improve efficiency, technician productivity, revenue opportunities, and the customer experience.

Key ResponsibilitiesDispatch Oversight
  • Oversee daily dispatching for Residential and Commercial Service.
  • Ensure technicians are matched appropriately to jobs based on skill set, experience, location, job type, equipment, opportunity, and availability by utilizing Dispatch Pro.
  • Monitor the service board throughout the day and make adjustments as conditions change.
  • Ensure available technician capacity is utilized effectively.
  • Identify scheduling or dispatch problems before they negatively impact technicians or customers.
  • Hold the dispatch process accountable to established company expectations and procedures.
Technician Debriefing
  • Ensure service technicians are properly debriefed following calls.
  • Verify jobs are complete and properly documented before technicians move on.
  • Identify additional work, sales opportunities, follow-up needs, or customer concerns during debriefing.
  • Help ensure technicians are prepared and properly positioned for their next call.
Customer Experience
  • Monitor the customer experience throughout the service process.
  • Ensure customers receive appropriate appointment confirmations, technician notifications, and arrival information.
  • Proactively communicate with customers when technicians are running ahead of or behind schedule.
  • Identify service delays or issues and address them before they become customer complaints.
  • Ensure customers receive consistent communication from booking through completion of the service call.
Technology & Process Optimization

Own the operational use and continued improvement of the tools used to manage Service, including but not limited to:

  • ServiceTitan Dispatch Pro
  • ServiceTitan Field Pro
  • ServiceTitan Scheduling Pro
  • Other ServiceTitan tools and automations
  • Avoca
  • Chiirp
  • AI and automation tools adopted by Midwest

This position will be expected to:

  • Understand how each platform works and how it should be used within Midwest's operation.
  • Identify features or capabilities that Midwest is not fully utilizing.
  • Implement new workflows, automations, and processes that improve efficiency.
  • Monitor whether technology and automated decisions are producing the intended results.
  • Identify problems with configurations, workflows, job types, technician settings, or processes that may negatively affect results.
  • Work with managers and vendors to improve system configuration and utilization.
  • Continually look for opportunities to eliminate unnecessary manual work.
  • Test new processes and measure whether they actually improve results before making them standard practice.
Continuous Improvement
  • Regularly review dispatch, scheduling, debriefing, and customer communication processes.
  • Identify bottlenecks, repetitive tasks, and opportunities for automation.
  • Develop and implement improvements to service workflows.
  • Track the results of process changes and adjust when necessary.
  • Help create standardized processes that allow Midwest to operate more efficiently as the company grows.
  • Serve as the internal point person for improving the tools and technology used within Service Operations.
Key Measures of Success

Success in this role should ultimately be measured by improvements in areas such as:

  • Technician utilization
  • Proper technician-to-job matching
  • Service capacity utilization
  • Customer communication
  • On-time arrival performance
  • Technician productivity
  • Lead and opportunity generation
  • Debrief compliance
  • Customer satisfaction
  • Reduction in manual dispatching and administrative work
  • Utilization and effectiveness of ServiceTitan Pro products and other technology
  • Continued improvement of Service operational processes
What We Are Looking For

The right person for this position should:

  • Be highly organized and comfortable managing a constantly changing service board.
  • Be able to make decisions quickly without losing attention to detail.
  • Understand both the technician and customer side of the service experience.
  • Be comfortable holding people accountable.
  • Be naturally curious about technology and automation.
  • Enjoy figuring out how systems work and how they can work better.
  • Be willing to challenge existing processes when there is a better way.
  • Be able to learn new software quickly.
  • Think beyond today's workload and continually look for ways to improve how Midwest operates.
Overall Purpose of the Role

This position owns the connection between people, process, and technology within Service Operations.

The expectation is not simply to keep the dispatch board moving. The expectation is to continually improve how Midwest schedules, dispatches, communicates with customers, debriefs technicians, and utilizes technology so that our service operation becomes more efficient, more consistent, and easier to scale.

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