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Dispatch Manager Jobs in Antigo, WI (NOW HIRING)

Southport Mechanical, LLC

Dispatcher

Wausau, WI · On-site

Escalate customer concerns or complaints to the General Manager when resolution requires authority beyond dispatch. Operational Support * Maintain accurate job records, notes, and status updates in ...

KOBUSSEN BUSES LTD

School Bus Dispatcher

Merrill, WI

$18 - $20/hr

... to manage multiple tasks under time-sensitive conditions.Kobussen Buses is a third-generation ... Proficiency in using dispatch software, GPS tracking systems, and Microsoft Office applications.

KOBUSSEN BUSES LTD

School Bus Dispatcher

Merrill, WI · On-site

$18 - $20/hr

... to manage multiple tasks under time-sensitive conditions. Kobussen Buses is a third-generation ... Proficiency in using dispatch software, GPS tracking systems, and Microsoft Office applications.

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Dispatch Manager information

See Antigo, WI salary details

$32.3K

$67.7K

$111.5K

How much do dispatch manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for dispatch manager in Antigo, WI is $67,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $77,000.00 per year, depending on experience, location, and employer.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

More about Dispatch Manager jobs

What cities near Antigo, WI are hiring for Dispatch Manager jobs?

Cities near Antigo, WI with the most Dispatch Manager job openings:

Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Antigo, WI as of July 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $67,725 per year, or $32.6 per hour.

Dispatcher

Wausau, WI • On-site

Southport Mechanical, LLC
See more jobs at Southport Mechanical, LLCexternal

Full-time

Re-posted 22 days ago

Job description

Dispatcher
Residential Plumbing amp; HVAC
Company
Southport Plumbing, Heating amp; Cooling
Location
Wausau, WI. This position is on-site
Reports To
Branch Manager
Division
Residential Plumbing amp; HVAC
Employment Type
Full-Time, Monday through Friday, 8AM to 4:30PM
Compensation
Competitive hourly wage plus benefits
About the Role
The Dispatcher is the air-traffic controller for our technician teams. You own the call board — building it each morning, managing it through the day, and making real-time adjustments when jobs run long, emergencies come in, or a truck goes down. Your job is to make sure every technician is moving efficiently, every customer knows what to expect, and no slot on the board goes to waste.
This is a fast-paced, logistics-focused role that requires strong judgment, geographic awareness, and the ability to stay calm and decisive when multiple things change at once. You’ll work closely with the Customer Service Representatives who book the calls, the technicians in the field, and the General Manager to keep the day running on plan — or recover quickly when it doesn’t.
What You’ll Do
Board Management
  • Build and own the daily call board — assign calls to the right technician based on location, skillset, and job urgency.
  • Monitor technician progress in real time throughout the day; proactively identify delays, gaps, and conflicts before they become problems.
  • Fill schedule gaps by pulling from the waitlist, rebooking future maintenance visits, or coordinating with the CSR team to capture same-day availability.
  • Manage emergency and “can’t-wait” calls as they come in — triage urgency, adjust the board, and communicate changes to affected customers and technicians without losing control of the day.
  • Track technician location, job status, and ETA throughout the day using ServiceTitan and direct communication.
Technician Communication
  • Serve as the primary point of contact for technicians in the field — dispatch jobs clearly, confirm details, and keep them informed of changes.
  • Flag issues — late finishes, parts delays, difficult jobs — early so the General Manager and CSR team can manage customer expectations proactively.
  • Coordinate parts runs, helper dispatch, or second-truck needs when a job requires additional resources.
Customer Communication
  • Call customers ahead of technician arrival with accurate ETAs and notify them promptly when schedules change.
  • Handle customer inquiries about job status, arrival times, and technician whereabouts with confidence and care.
  • Escalate customer concerns or complaints to the General Manager when resolution requires authority beyond dispatch.
Operational Support
  • Maintain accurate job records, notes, and status updates in ServiceTitan throughout the day.
  • Partner with the CSR team at the start and end of each day to align on the board, identify gaps, and hand off outstanding items.
  • Support the General Manager with reporting on daily call completion, utilization, and board performance.
  • Take on additional responsibilities as needed to support branch operations.
What Makes You a Fit
Required
  • 1–2 years of fast paced, quickly changing environment, preferably in a field service or trades environment.
  • Strong geographic awareness and ability to build efficient routes and schedules across a service area.
  • Calm under pressure — you make smart decisions when three things change at once and the phone is ringing.
  • Clear, direct communicator with technicians and customers alike.
  • Detail-oriented and organized; nothing falls through the cracks on your board.
  • Comfortable working in a fast-paced, real-time environment where the plan changes and you adapt without drama.
  • High school diploma or equivalent.
Preferred
  • Experience with ServiceTitan or similar field service management software — we’ll train you if not.
  • Background in HVAC, plumbing, or home services dispatch.
  • Familiarity with capacity planning and technician utilization metrics.
Why Southport
Southport Plumbing, Heating amp; Cooling is building toward becoming Wisconsin’s most trusted name in residential service and replacement. As a Dispatcher, you’re the steady hand that keeps our technicians productive and our customers taken care of — every day. If you’re a logistics thinker who thrives on ownership and variety, this is the role for you.
Southport Home Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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