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Dispatch Manager Jobs in Boca Raton, FL (NOW HIRING)

AMR

Dispatch Associate

Pompano Beach, FL · On-site

$18/hr

Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer ...

AMR

Dispatch Associate

Pompano Beach, FL

$18/hr

Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer ...

Titan America

Customer Service Rep II

Deerfield Beach, FL · On-site

$15.50 - $21/hr

This position will report to both the Block Dispatch Manager. The primary responsibility of this position is to ensure the highest level of customer satisfaction during order taking, dispatching ...

Titan America

Customer Service Rep II

Deerfield Beach, FL

$15.50 - $21/hr

This position will report to both the Block Dispatch Manager. The primary responsibility of this position is to ensure the highest level of customer satisfaction during order taking, dispatching ...

Titan America

Customer Service Rep II

Deerfield Beach, FL

$15.50 - $21/hr

This position will report to both the Block Dispatch Manager. The primary responsibility of this position is to ensure the highest level of customer satisfaction during order taking, dispatching ...

Titan America

Customer Service Rep II

Deerfield Beach, FL · On-site

$15.50 - $21/hr

This position will report to both the Block Dispatch Manager. The primary responsibility of this position is to ensure the highest level of customer satisfaction during order taking, dispatching ...

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Dispatch Manager information

See Boca Raton, FL salary details

$28.5K

$59.7K

$98.2K

How much do dispatch manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for dispatch manager in Boca Raton, FL is $59,679.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $67,900.00 per year, depending on experience, location, and employer.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.
More about Dispatch Manager jobs
What are popular job titles related to Dispatch Manager jobs in Boca Raton, FL? For Dispatch Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Dispatch Manager jobs in Boca Raton, FL look for? The top searched job categories for Dispatch Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Dispatch Manager jobs? Cities near Boca Raton, FL with the most Dispatch Manager job openings:
Dispatch Manager jobs near you

Dispatch Supervisor

Hotwire Communications

Fort Lauderdale, FL • On-site

Full-time

Re-posted 3 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

18th of 97 rated telecommunications companies

Job description

The Dispatch Supervisor oversees daily dispatch operations to ensure efficient scheduling and routing of field technicians or drivers. This role supervises dispatch personnel, monitors workflow, and implements processes that promote productivity, accuracy, and high levels of customer satisfaction. This role plays a key role in minimizing missed appointments and maximizing Technical Field personnel productivity.

RESPONSIBILITIES:

  • Supervise the dispatch team to ensure efficient assignment and routing of service calls or deliveries.
  • Monitor dispatch schedules and adjust in real-time to accommodate delays, absences, or priority changes.
  • Train, mentor, and evaluate dispatch staff to ensure compliance with company policies and quality standards.
  • Implement best practices and continuous improvements in routing and dispatch processes.
  • Collaborate with operations, customer service, and field staff to resolve scheduling conflicts or service issues.
  • Ensure all dispatching systems and logs are accurately maintained and updated in real-time.
  • Analyze data and generate reports on dispatch performance, productivity, and service metrics.
  • Maintain up-to-date knowledge of company services, service areas, and geographical boundaries.
  • Manage escalated issues related to scheduling, service delays, or routing errors.
  • Assist in developing and enforcing safety procedures for dispatch and field operations.
  • Ensure timely communication with customers regarding appointments, service changes, or delays.
  • Evaluate current software or tools used for dispatching and recommend improvements or upgrades.
  • Handle time-off requests and scheduling coverage for dispatch personnel.
  • Ensure adherence to DOT regulations as applicable and company compliance policies.
  • Analyze performance metrics and produce reports.
  • Other duties as assigned by the Supervisor.
  • Must be able to work weekends.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High School Diploma or equivalent required; Associate's or Bachelor’s degree in Business, Operations, or related field is preferred.
  • Minimum 3 - 5 years of experience in dispatch operations, preferably within telecommunications, utilities, or a related field.
  • Minimum 1–2 years of supervisory or team leadership experience in a fast-paced, customer-focused environment.
  • Proven ability to lead and coach teams, manage performance, and handle escalated issues professionally.
  • Strong proficiency with dispatch software systems, workforce management tools, and Excel (reporting, scheduling, and analysis).
  • Demonstrated ability to manage schedules, prioritize tasks, and balance operational demands with customer satisfaction.
  • Excellent communication, problem-solving, and decision-making skills.
  • Bilingual (English/Spanish or other language) is a plus.
  • Must be able to work weekends.

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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