Dispatch Associate Jobs in Wallingford, CT (NOW HIRING)

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Performs a wide range of logistic responsibilities across the campus area to meet the needs of the department and support patient care. Responsibilities can include all or some of the following: Transports, delivers, cleans, and/or retrieves a variety of patient equipment, specimens, medical gases, linen, and receiving functions in support of patient care. Utilizes multiple department information systems to track, respond to and maintain records regarding customer requests. All tasks are performed in accordance with departmental customer service standards, and department Service Level Agreement (SLA), policies and procedures. Responds to department supervisor for employee coverage assignments. Actual work assignments are driven by needs of customers; may be assigned to any of the following tasks on a routine or periodic basis.
EEO/AA/Disability/Veteran

• 1. Delivers and retrieves a variety of equipment (including but not limited to Beds, formulas, cardiac chairs, monitors, pumps), supplies, flowers, some food items, specimens, medical gases, and other items according to dispatcher or dispatch systems, to patient care areas in support of the SLA to ensure the continuity of patient care.
• 1.1 In response to shift leader direction of Service Response Center requests, completes dispatched work requests.
• 2. Maintains designated storage areas for equipment and supplies
• 2.1 Ensures equipment is brought to and pulled from designated storage areas.
• 3. Works with maintenance to ensure broken equipment is repaired
• 3.1 Identifies and tags unserviceable pieces of equipment through the course of normal operations.
• 4. Transports specimens from patient divisions to clinical laboratories and operates the tube system to ensure proper movement of patient specimens or information.
• 4.1 Through direction of SRC, or shift leader, picks up and delivers specimens to required locations (Labs).
• 5. Utilizes department information systems to retrieve monitor and perform department's basic missions.
• 5.1 Is dispatched from, operates and otherwise monitors the Service Response Center system (SRS II, IVR, etc).
• 6. Performs other dept. duties as requested.
• 6.1 If necessary fills isolation stations on patient care units.
• 7. Customer Relations/Mutual Respect - Demonstrates outstanding of customer service and the Key Behaviors outlined in the Hospital's Core Success Factors in all interactions.
• 7.1 Interacts with all others in a considerate, helpful and courteous manner.
• 8. Receives linen from linen plant and distributes throughout the campus. Transfer dirty linen from linen to transporting trailer to ensure timely turnaround on bulk linen deliveries.
• 9. Operates electric tow tractors and scooters always ensuring safe operation
• 10. Assists in the processing of contaminated Central Supply items to ensure proper decontamination.
• 11. Accepts Supplies/packages/equipment for distribution to customer departments
• 12. Performs duties as purchasing receiver
• 13. Receives all goods delivered to the hospital warehouse from the receiving platform.
• 14. Issues warehouse supplies in using departments.
• 15. Replenishes shelves with supplies for cart picking aisles.
• 16. Participates in annual fiscal year inventory and assists in inventory cycle counts.
• 17. Performs other department duties as required to meet the needs of the department.

EDUCATION

A minimum of a high school graduate or GED.

EXPERIENCE

One year hospital supply operations or equivalent preferred.

SPECIAL SKILLS

Demonstrated ability to communicate effectively, customer departments, and supervisor. Ability to read, write, understand and follow specific written and verbal instructions and procedures. Basic math skills. Basic level computer skills to operate PC in a windows environment, with ability to learn and demonstrate competency in basic data entry/data retrieval in departmental information systems utilized within unit. Operate a variety of materials handling equipment.

PHYSICAL DEMAND

While performing the duties of this job, the employee is required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand and walk. The employee must frequently stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently move and/or lift up to 50 pounds, and occasionally lift and/or move more than 100 pounds. The specific vison abilities required include close vision, distance vision, distance vison, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is regularly exposed to outside weather conditions, wet and/or humid conditions, fumes or airborne particles, extreme cold or extreme heat. The noise level in the work environment is usually loud. The employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals.

EDUCATION

A minimum of a high school graduate or GED.

EXPERIENCE

One year hospital supply operations or equivalent preferred.

SPECIAL SKILLS

Demonstrated ability to communicate effectively, customer departments, and supervisor. Ability to read, write, understand and follow specific written and verbal instructions and procedures. Basic math skills. Basic level computer skills to operate PC in a windows environment, with ability to learn and demonstrate competency in basic data entry/data retrieval in departmental information systems utilized within unit. Operate a variety of materials handling equipment.

PHYSICAL DEMAND

While performing the duties of this job, the employee is required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand and walk. The employee must frequently stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently move and/or lift up to 50 pounds, and occasionally lift and/or move more than 100 pounds. The specific vison abilities required include close vision, distance vision, distance vison, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is regularly exposed to outside weather conditions, wet and/or humid conditions, fumes or airborne particles, extreme cold or extreme heat. The noise level in the work environment is usually loud. The employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals.