Dispatch Associate Jobs in Madison, WI (NOW HIRING)

Ready to roll up your sleeves and bring cutting-edge fiber technology to life? As part of our Horizontal Directional Drilling Team, you'll be at the heart of building and maintaining our state-of-the-art PON/fiber network.

If you have exeprience with horizontal directional drilling or locating for the drill, and want to be based close to home, this role is for you. This position is fulltime, yearround, with a few weeks travel required for training.

Pay Transparency

The pay for this position ranges from *$22.62 to $41.42 per hour. *The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

This role includes a $5,000 signon bonus (payout terms apply) and may qualify for relocation assistance.

Outside Plant Construction Technicians can also earn up to $75 per week in incentives when your team meets production targets.

From installing buried and aerial fiber facilities to mastering construction equipment like trenchers, backhoes, end loaders, and plows, you'll make a real impact every day. You'll also install, test, troubleshoot, and repair fiber facilities to keep our customers connected. If you love working with your hands, being outdoors, and making a difference in your community, this is the role for you!

What You'll Do:

• Operate horizontal directional drill or locate for the drill.
• Restore job sites and keep accurate project labels and markings.
• Support fiber splicing and repair activities.
• Climb poles, ladders, and structures; operate bucket trucks as needed.
• Install, maintain, test, and repair buried and aerial fiber lines.
• Operate construction equipment such as trenchers, plows, excavators, and locators.
• Set pedestals, vaults, handholes, and other outside plant infrastructure.

Why You'll Love This Role:

• Flexible, fulltime yearround schedule.
• Handson, outdoor work building real infrastructure that matters.
• Work with a company that has 50+ years of telecom experience and a strong reputation for fiber innovation.

Training:

• CDL training for qualified associates.
• Safety training, pole climbing, bucket truck operation.
• Fiber optic basics: fusion splicing, fault detection, OTDR.
• Construction equipment operation (drill rigs, trenchers, mini excavators).

The duration of training varies based on the team assignment. Training for underground teams is 3 weeks, with an additional 1 week required for aerial training.

What We're Looking For:

• Self-Motivated: You're driven, ambitious, and always looking for ways to improve.
• Attention to Detail: You are committed to following safety protocols, and you take pride in precision, ensuring every measurement and assembly is accurate.
• Teamwork and Communication: You have strong communication skills and thrive in collaborative environments.

What You'll Do:

Conduct general construction tasks in various weather conditions, adhering to safety standards.

• Aids in transporting construction equipment to and from the worksite.
• Assists with and executes the installation of aerial and buried fiber based on maps, staking sheets, and locate markings.
• Operates hand tools, cable locators, and testing equipment as needed.
• Installs and sets enclosures, including buried and aerial vaults, pedestals, and handholes.
• Climbs poles, ladders, towers, and other structures as required, utilizing a bucket truck when necessary.
• Labels and marks fiber optic and copper facilities accurately.
• Utilizes dispatching applications and relevant tools for project coordination.
• Supports fiber splicing, repairs, and outside plant maintenance activities.
• Restores landscapes to original condition upon project completion.

The functions listed above are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities; other duties may be assigned.

Required Qualifications

• 6+ months experience in any combination of the following areas: customer service, electrical or utility construction, -OR-technical certification (or higher) -OR- current military service, or prior military service with honorable discharge.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.
• Must have and maintain a valid driver's license and remain eligible for DOT requirements.

Other Qualifications

• Must have the ability to obtain a Class A CDL. A current CDL is preferred at hire, but TDS will train and certify eligible associates through its in-house CDL certification program after hire.
• Physical requirements may vary based on company needs: Ability to climb poles, ladders, towers, and other structures as needed. Ability to kneel, dig, lift, and pull.
• Upon hire, must successfully pass all components of the Safety Training course curriculum.
• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Horizontal directional drilling experience preferred.
• Basic understanding of telecommunication products and services.
• Proven organizational skills and ability to multi-task.
• May require occasional travel.
• Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate.
• Must be able to operate vehicles with manual transmissions.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Physical Demands and Work Environment

This role involves frequent physical activity, including standing, walking, kneeling, climbing, and lifting up to 50 pounds regularly (occasionally over 100 pounds). Vision requirements include close, distance, color, and depth perception.

Work conditions often include outdoor weather, attics, crawl spaces, and high-risk areas like high voltage zones, trenches, and manholes. Exposure to heavy equipment, fumes, vibration, extreme temperatures, and loud noise is common.

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs 

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The pay for this position ranges from *$22.62 to $41.42 per hour.

*The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.