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Dispatch Agent Jobs in Florida (NOW HIRING)

Worldwide Flight Services

$15/hr

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of ... Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and ...

Skyworks LLC

Rental Agent

Fort Myers, FL · On-site

Our Fort Myers branch needs a Rental Coordinator to help with inside sales and dispatching. The Rental Coordinator will: * provide exceptional service to our customers in helping them choose the ...

Menzies Aviation

Ramp Lead - Full Time

Tampa, FL

$14.75 - $18/hr

Responsible for safe receipt and dispatch of assigned flights, which includes load integrity and ... Must have high school diploma, GED or six months experience as a Ramp Agent; * Must be able to pass ...

Menzies Aviation

Ramp Lead - Full Time

Tampa, FL · On-site

$14.75 - $18/hr

Responsible for safe receipt and dispatch of assigned flights, which includes load integrity and ... Must have high school diploma, GED or six months experience as a Ramp Agent; * Must be able to pass ...

Better Talent

Reservations Agent

Fernandina Beach, FL

$22 - $23/hr

... Reservations Agent . This in-office role is ideal for someone who thrives in a fast-paced ... Schedule and dispatch housekeeping, maintenance, and inspections * Use property management software ...

Villatel

Guest Experience Manager

Davenport, FL · On-site

$16 - $18.25/hr

Build agent capability so the team resolves guest issues independently. Escalations to the Manager ... Own the GE workstream within cross-functional initiatives and partner with Dispatch, Maintenance ...

Villatel

Guest Experience Manager

Davenport, FL · On-site

$16 - $18.25/hr

Build agent capability so the team resolves guest issues independently. Escalations to the Manager ... Own the GE workstream within cross-functional initiatives and partner with Dispatch, Maintenance ...

Avflight Corporation

Airline Ops Agent

Punta Gorda, FL · On-site

Prepares dispatch release forms and collects weather reports from OTIS for the Crew * Arranges for fueling of aircraft as required * Prepares weight and balance forms. Advises Dispatch, FLIFO and ...

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All JobsDispatch Agent JobsDispatch Agent Jobs in Florida

Dispatch Agent information

See Florida salary details

$4

$12

$15

How much do dispatch agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for dispatch agent in Florida is $12.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.02 and $13.40 per hour, depending on experience, location, and employer.

What is a dispatch agent?

Dispatch agents are professionals responsible for coordinating and managing the movement of vehicles, personnel, or shipments. They communicate with drivers or field workers, assign tasks or routes, track progress, and respond to emergencies or changes in schedules. Dispatch agents often use specialized software to optimize routes and ensure timely and efficient service. Their work is critical in industries such as transportation, logistics, emergency services, and delivery companies.

What are the key skills and qualifications needed to thrive as a dispatch agent?

To thrive as a Dispatch Agent, you need strong organizational abilities, excellent communication skills, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and basic office applications is typically required. Outstanding multitasking, problem-solving, and customer service skills help set top performers apart in this role. These competencies ensure efficient coordination, timely responses, and smooth operations in fast-paced logistics or service environments.

How does a dispatch agent typically collaborate with other departments to ensure timely deliveries?

Dispatch Agents work closely with drivers, warehouse staff, and customer service teams to coordinate schedules and resolve delivery issues. Effective communication is key, as Dispatch Agents must relay real-time updates about traffic, route changes, or urgent requests. Collaboration often includes daily briefings, shared digital platforms for tracking shipments, and quick problem-solving when unexpected challenges arise. This teamwork helps maintain smooth operations and high customer satisfaction.

What is the difference between Dispatch Agent vs Customer Service Representative?

AspectDispatch AgentCustomer Service Representative
CredentialsHigh school diploma; sometimes certifications in logistics or transportationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentLogistics centers, transportation hubs, or dispatch officesCall centers, retail stores, or office settings
Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, service industries
Primary ResponsibilitiesScheduling, tracking, and coordinating vehicle or shipment dispatchAssisting customers, handling inquiries, resolving issues

While both roles involve communication and coordination, Dispatch Agents focus on logistics and transportation scheduling, whereas Customer Service Representatives primarily handle customer inquiries and support. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

How do you become a dispatch agent?

To become a dispatch agent, candidates typically need a high school diploma or equivalent and should develop strong communication, organizational, and problem-solving skills. Some employers prefer candidates with experience in logistics, transportation, or customer service, and may require familiarity with dispatch software or GPS systems. Certification is not usually mandatory but can enhance job prospects.

Is it hard to get hired as a dispatch agent?

Getting hired as a dispatch agent typically requires good communication skills, organization, and sometimes prior experience or a relevant certification. The hiring process can vary by company but often involves interviews and background checks; some roles may also require familiarity with dispatch software or GPS systems.

What are popular job titles related to Dispatch Agent jobs in Florida?

For Dispatch Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Dispatch Agent jobs in Florida look for?

The top searched job categories for Dispatch Agent jobs in Florida are:

Dispatch Agent jobs near you
Infographic showing various Dispatch Agent job openings in Florida as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $25,356 per year, or $12.2 per hour.

PT Remote Customer Service Agent

Empire Auto Parts

Opa Locka, FL

$14.25 - $19.25/hr

Other

Posted 7 days ago

Key responsibilities

  • Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.

  • Process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.

  • Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.

Job description

About Us

Empire Auto Parts is a leading, fast growing provider of aftermarket collision automobile parts to primarily independent body shops, multi-shop operators, and dealer-operated body shops across more than 25 states throughout the Northeast, Mid-Atlantic and Southeast regions. Founded in 1985 and headquartered in Totowa, NJ, the company has over 50 locations and employs over 900 team members.


Department

Customer Service


Job Summary

The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.

9:00am-2:00pm CTS OR 10:00am-3:00pm EST


Supervisory Responsibilities

None


Duties/Responsibilities

• Product Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.

• Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.

• Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.

• Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.

• Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.

• Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.

• Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management


Required Skills/Abilities

• High school diploma or equivalent; automotive parts or collision repair training is a plus.

• Experience in customer service, preferably in the automotive or collision repair industry.

• Strong understanding of automotive parts and their applications.

• Proficiency in CRM software and order management systems.

• Excellent communication and interpersonal skills.

• Technical aptitude with automotive parts and repair processes.

• Attention to detail and accuracy in order processing.

• Strong problem-solving and negotiation skills.

• Ability to multitask and prioritize in a fast-paced environment.


Personal/Professional Attributes

• Empathy: Understanding and sharing the feelings of customers, especially when they are facing challenges with their vehicles.

• Patience: Remaining calm and patient when dealing with frustrated or confused customers.

• Adaptability: Flexibility in handling various types of customers and adapting to changing products and industry trends.

• Stress Tolerance: Ability to maintain composure and effectiveness under pressure.

• Team Player: Working cooperatively with other team members and departments.

• Product Knowledge: Deep understanding of auto collision parts and their applications.

• Technical Skills: Proficiency in CRM systems, order processing software, and other relevant computer applications.

• Industry Awareness: Keeping up-to-date with trends and changes in the aftermarket auto collision parts industry.

• Organizational Skills: Effectively managing tasks and priorities to meet customer needs and business objectives.

• Professionalism: Maintaining a high level of professional conduct and representing the company positively.

• Continuous Learning: Willingness to engage in ongoing learning about new products, technologies, and customer service techniques.

• Integrity: Maintain honest transparency with customers in relation to product pricing, free of damage parts, delivery times, and part availability.


Physical Requirements


Travel Requirements


Commitment to Diversity

Empire Auto Parts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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