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Disney Phone Jobs (NOW HIRING)

Aulani, A Disney Resort & Spa

$35.84/hr

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: * 100 ... Responsible for constant communication with Guests/Cast Members via a phone station * Must maintain ...

Aulani, A Disney Resort & Spa

$35.84/hr

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: * 100 ... Responsible for constant communication with Guests/Cast Members via a phone station * Must maintain ...

Aulani, A Disney Resort & Spa

$35.84/hr

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: * 100 ... Responsible for constant communication with Guests/Cast Members via a phone station * Must maintain ...

Thedisneyagency

sales lead

Tampa, FL · On-site +1

$40K - $75K/yr

The Disney Agency is seeking highly motivated individuals that want flexibility in their schedule ... Sales-minded, and open to connecting via phone and your network Passion for people and developing ...

Posted today

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Disney Phone information

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How much do disney phone jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for disney phone in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Disney Phone representative?

A typical day as a Disney Phone Representative involves fielding a variety of incoming calls from guests with questions about reservations, park tickets, dining, and general inquiries. You’ll resolve guest concerns, assist with booking services, and offer tailored recommendations to enhance the Disney experience, all while upholding the company's signature service standards. Most representatives work as part of a supportive team in a call center environment, with set shifts that may include evenings or weekends. The role offers ongoing training and feedback, with opportunities to advance into supervisory or specialized service positions within the Disney organization. Expect a fast-paced environment where teamwork and adaptability are key to success.

What are the key skills and qualifications needed to thrive in the Disney Phone position, and why are they important?

To thrive as a Disney Phone (Disney Telephone Representative), you need excellent communication skills, customer service experience, and problem-solving abilities, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reservation or ticketing platforms is frequently required. Strong interpersonal skills, patience, and a positive attitude help representatives provide memorable guest interactions. These qualities are essential for maintaining Disney's renowned guest service standards and efficiently handling high volumes of inquiries.

What is a Disney Phone?

A Disney Phone job typically involves working in a call center or remote setting to assist customers with Disney-related inquiries. Employees may handle reservations, ticketing, vacation planning, or general customer service for Disney Parks, Resorts, and products. Strong communication skills and a passion for Disney are often required.

What cities are hiring for Disney Phone jobs?

Cities with the most Disney Phone job openings:

What states have the most Disney Phone jobs?

States with the most job openings for Disney Phone jobs include:

What job categories do people searching Disney Phone jobs look for?

The top searched job categories for Disney Phone jobs are:

Disney Phone jobs near you
Infographic showing various Disney Phone job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, 45% Part Time, 11% Temporary, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

PBX Phone Operator - Full Time, $35.84/Hour

Aulani, A Disney Resort & Spa

Waipahu, HI

$35.84/hr

Full-time

Medical, PTO

Re-posted 22 days ago

Job description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
  • 100% full coverage of healthcare for you and your eligible dependents
  • Tuition paid upfront at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!
Operators are responsible for providing the Guests first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.
Responsibilities :
  • Responsible for constant communication with Guests/Cast Members via a phone station
  • Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (a smile in your voice)
  • Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
  • Previous computer experience- requires use of internet and other application systems
  • High guest service expectations, initiative and ability to hold a conversation with a Guest
  • Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
  • Requires high attention to detail and exceptional listening skills
  • Must have schedule flexibility
  • Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
  • May also be cross utilized with the following roles, including, but not limited to:
  • Front Desk and Arrival Staff Agent Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
  • Concierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

Basic Qualifications :
  • Must have Graveyard availability
  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • Availability Requirements:
  • Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
  • Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications:
  • Knowledge of Japanese language is highly preferred
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experience

Additional Information :
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
SUBMITTING YOUR APPLICATION
After clicking Apply for this job below, the employment application will open in a new window. Please complete ALL pages of the application by clicking Next on each page, then Submit on the final page.
The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
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