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Disney Guest Relations Jobs (NOW HIRING)

Delaware North

Fast Food Manager

Buffalo, NY

$62K/yr

Maintain positive guest relations and high standards of service, addressing concerns and complaints ... Disney World ® , Disneyland ® , the Empire State Building, Grand Central Station, and The ...

Delaware North

Fast Food Manager

Buffalo, NY

$62K/yr

Maintain positive guest relations and high standards of service, addressing concerns and complaints ... Disney World ® , Disneyland ® , the Empire State Building, Grand Central Station, and The ...

Delaware North

Quick Service Manager

Buffalo, NY

$62K/yr

Maintain positive guest relations and high standards of service, addressing concerns and complaints ... Disney World ® , Disneyland ® , the Empire State Building, Grand Central Station, and The ...

Delaware North

Quick Service Manager

Buffalo, NY

$62K/yr

Maintain positive guest relations and high standards of service, addressing concerns and complaints ... Disney World ® , Disneyland ® , the Empire State Building, Grand Central Station, and The ...

Delaware North

Restaurant Manager, Hencraft

Buffalo, NY · On-site

$62K/yr

Maintain positive guest relations and high standards of service, addressing concerns and complaints ... Disney World ® , Disneyland ® , the Empire State Building, Grand Central Station, and The ...

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Disney Guest Relations information

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How much do disney guest relations jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for disney guest relations in the United States is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $8.89 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Disney Guest Relations position, and why are they important?

To succeed in Disney Guest Relations, you need strong customer service skills, a high school diploma or equivalent, and deep knowledge of park policies and offerings. Familiarity with reservation systems, ticketing platforms, and guest feedback tools (such as Salesforce or proprietary Disney systems) is often necessary. Exceptional communication, problem-solving skills, and a calm, friendly demeanor help you resolve guest concerns and create magical experiences. These abilities are vital for ensuring guest satisfaction and maintaining Disney’s renowned standard of hospitality.

What is the 3 2 1 rule at Disney?

The 3-2-1 rule at Disney refers to a customer service guideline for Guest Relations staff, emphasizing three key steps: greet guests within three seconds, listen actively for two minutes, and resolve issues within one minute when possible. This approach helps ensure efficient and attentive service in a fast-paced environment. Training in communication and problem-solving skills is essential for Guest Relations roles to effectively apply this rule.

What's the lowest paying job at Disney World?

The lowest paying roles at Disney Guest Relations typically include entry-level positions such as Guest Service Hosts or Cast Members, which often start at or near minimum wage. These roles usually require basic customer service skills and may involve flexible hours and seasonal work.

What are some common daily responsibilities for Disney Guest Relations Cast Members?

Disney Guest Relations Cast Members assist guests with personalized service, such as handling complex ticketing issues, providing information about park attractions, and resolving concerns or complaints with empathy and efficiency. They regularly coordinate with other departments, like Attractions, Security, or Hospitality, to ensure smooth and seamless guest experiences. A typical day may include helping guests with special needs, facilitating VIP tours, processing lost and found claims, or managing guest recovery situations. This role is fast-paced and highly interactive, offering the opportunity to build problem-solving and communication skills while making a meaningful impact on guest visits.

How much do guest relations get paid at Disney World?

Guest Relations Cast Members at Disney World typically earn an hourly wage ranging from $15 to $20, depending on experience and location. The role often involves customer service skills and may include benefits such as park access and flexible scheduling.

What do guest relations do at Disney?

Disney Guest Relations staff assist guests by providing information, resolving concerns, and ensuring a positive experience throughout the park. They handle guest inquiries, manage complaints, and often use communication skills and knowledge of park services to support visitors effectively.

What is a Disney Guest Relations job?

A Disney Guest Relations job involves assisting guests with park information, resolving concerns, providing VIP experiences, and ensuring excellent customer service. Team members help with ticketing issues, accessibility services, and general guest inquiries. They play a key role in creating a magical experience by offering expert knowledge and personalized assistance.

What cities are hiring for Disney Guest Relations jobs? Cities with the most Disney Guest Relations job openings:
What are the most commonly searched types of Disney Guest Relations jobs? The most popular types of Disney Guest Relations jobs are:
What states have the most Disney Guest Relations jobs? States with the most job openings for Disney Guest Relations jobs include:
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Disney Guest Relations jobs near you
Infographic showing various Disney Guest Relations job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,857 per year, or $17.7 per hour.
eCommerce Specialist - Video Chat, DC, (Orlando, FL) - Bench Full Time

eCommerce Specialist - Video Chat, DC, (Orlando, FL) - Bench Full Time

Walt Disney World Resort

Orlando, FL

$20.10/hr

Full-time

Posted yesterday

New

Walt Disney Company rating

7.7

Company rating: 7.7 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

5th of 50 rated entertainment

Job description

Do you have a passion for providing world class Guest Service?
Join the Disney Central Team as an eCommerce Specialist - Video Chat!
eCommerce Specialist - Video Chat Cast Members are entrusted with the responsibility of assisting Guests with their accessibility needs! They provide support for the Guests with account set up, general questions regarding their vacations, and Guests concerns regarding using the many services available for Guests with disabilities visiting the Walt Disney World Resort. In this role, you will also support Guests with their digital experience through the website and in the My Disney Experience application.
Cast selected for this role will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 06:45 a.m. to 11:15 p.m. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida.
Responsibilities :
  • Proactively answer Guest accessibility-related questions and make recommendations for our Guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services
  • Communicate efficiently through video/phone calls and able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
  • Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/ Working Lead/Salaried Leader
  • Meet required departmental metric expectations and efficiency goals when handling Guest accounts
  • Complete all required Company training and compliance courses
  • Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications :
  • Sales and Service Experience in a customer service or contact center environment with knowledge and interest of Disney property, products & services
  • Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
  • Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
  • Written, verbal, and interpersonal communication skills
  • Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications:
  • Experience in related roles such as Guest Services or Guest Relations with the knowledge of Walt Disney World Services for Guests with Disabilities
  • Ability to reframe Guest objections while upholding policies in a courteous manner
  • Bilingual
  • Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Additional Information :
Disability accommodation for employment applicationsThe Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal-opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world.
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
The starting pay rate for this Role in Florida is $20.10 per hour
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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About Walt Disney

Sourced by ZipRecruiter

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. "We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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