1

Disney Guest Relations Jobs (NOW HIRING)

Be Seen First

Exemplify yourself to the employees as a good example of excellent Guest relations. · Supervisor ... Disney standards; ensures Guest restrooms are always clean, the dining area is neat, and all meals ...

Be Seen First

Exemplify yourself to the employees as a good example of excellent Guest relations. · Supervisor ... Disney standards; ensures Guest restrooms are always clean, the dining area is neat, and all meals ...

next page

Showing results 1-20

Disney Guest Relations information

See salary details

$7

$17

$25

How much do disney guest relations jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for disney guest relations in the United States is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $8.89 and $23.32 per hour, depending on experience, location, and employer.

What is a Disney Guest Relations?

A Disney Guest Relations job involves assisting guests with park information, resolving concerns, providing VIP experiences, and ensuring excellent customer service. Team members help with ticketing issues, accessibility services, and general guest inquiries. They play a key role in creating a magical experience by offering expert knowledge and personalized assistance.

What are the daily responsibilities of a Disney Guest Relations?

Disney Guest Relations Cast Members assist guests with personalized service, such as handling complex ticketing issues, providing information about park attractions, and resolving concerns or complaints with empathy and efficiency. They regularly coordinate with other departments, like Attractions, Security, or Hospitality, to ensure smooth and seamless guest experiences. A typical day may include helping guests with special needs, facilitating VIP tours, processing lost and found claims, or managing guest recovery situations. This role is fast-paced and highly interactive, offering the opportunity to build problem-solving and communication skills while making a meaningful impact on guest visits.

What skills and qualifications are needed for a Disney Guest Relations?

To succeed in Disney Guest Relations, you need strong customer service skills, a high school diploma or equivalent, and deep knowledge of park policies and offerings. Familiarity with reservation systems, ticketing platforms, and guest feedback tools (such as Salesforce or proprietary Disney systems) is often necessary. Exceptional communication, problem-solving skills, and a calm, friendly demeanor help you resolve guest concerns and create magical experiences. These abilities are vital for ensuring guest satisfaction and maintaining Disney’s renowned standard of hospitality.

What do Disney Guest Relations do at Disney?

Disney Guest Relations staff assist guests by providing information, resolving concerns, and ensuring a positive experience throughout the park or resort. They handle guest inquiries, manage complaints, and offer support using communication skills and knowledge of park services and policies.

What cities are hiring for Disney Guest Relations jobs?

Cities with the most Disney Guest Relations job openings:

What are the most commonly searched types of Disney Guest Relations jobs?

The most popular types of Disney Guest Relations jobs are:

What states have the most Disney Guest Relations jobs?

States with the most job openings for Disney Guest Relations jobs include:

What job categories do people searching Disney Guest Relations jobs look for?

The top searched job categories for Disney Guest Relations jobs are:

Infographic showing various Disney Guest Relations job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,857 per year, or $17.7 per hour.

Director, Special Events & Talent Relations

The Walt Disney Company

Burbank, CA • On-site

$168 - $237/hr

Other

Posted 14 days ago


Walt Disney Company rating

7.8

Company rating: 7.8 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

3rd of 52 rated entertainment


Job description

Director, Special Events & Talent Relations

Job ID 10157424 Location Burbank, California, United States / New York, New York, United States Business Searchlight Pictures Date postedAug. 07, 2026

Job Summary:

The Director, Special Events & Talent Relations leads the strategy, planning, and execution of high-impact studio events, marketing activations, festivals, gifting programs, and talent-facing experiences in support of Searchlight’s theatrical releases, awards campaigns, and broader brand priorities. This role partners closely across marketing, publicity, creative, field, senior leadership, external vendors, talent, and stakeholders to ensure events are strategically aligned, creatively executed, operationally sound, and reflective of the Searchlight brand identity.

Responsibilities:
  • Develop and execute event strategies that support marketing and awards campaigns across Searchlight’s theatrical releases

  • Oversee event planning and execution, ensuring alignment with campaign goals and brand identity

  • Oversee development & execution of all marketing activations including pop-ups, brand events and licensed events

  • Lead collaboration across marketing, publicity, creative, and field teams to ensure alignment of event strategy with broader campaign goals

  • Own the strategic planning and allocation of event budgets, ensuring cost-effective execution while maintaining high production value

  • Lead the creative development of events and clearly communicate vision to external vendors

  • Oversee selection, hiring & management of third-party production vendors

  • Serve as a key advisor to the Vice President and senior leadership on event strategy, talent relations, and brand activations.

  • Establish event metrics, evaluate effectiveness, and conduct post-event analysis to inform future planning and improve impact.

  • Oversee staffing for all studio events including internal assignments and agency supplementation

  • Lead the studio gifting program strategy, including general talent and filmmaker gifting as well as managing promotional item and mailer deliveries to talent and stakeholders around theatrical releases

  • Strategically curate guest lists for all studio events, including celebrities, influencers, and press, ensuring alignment with campaign goals and stakeholder engagement strategies

  • Work with Director, Field Publicity on integrating cohesive creative across field activations and junket setups based on national event design and direction

  • Partner with the Director, Field Publicity to lead studio presence at festivals, overseeing ticketing, creative execution, print traffic, executive coordination, and talent engagement

  • Lead capacity planning for all Searchlight events, ensuring deep venue knowledge and strategic ticket allocation across stakeholder groups, including senior executives and talent.

  • Using deep knowledge of entertainment industry relationships and politics, develop & implement seating charts (often complex) for all studio events, by venue; proactively elevate potential issues to senior leadership

  • Oversee Events & Talent Relations Specialist

  • Oversee security plans for all studio events and all talent appearances.

Qualifications & Experience:
  • BA/BS Degree in Marketing, Communications, Business, or equivalent work experience.

  • 10+ years of experience in event production or marketing within film, entertainment, or related industries.

  • Experience working within a studio or entertainment brand preferred.

  • Strong relationship management and communication skills, with the ability to present ideas clearly and persuasively.

  • Skilled in project management and able to manage multiple events and timelines simultaneously.

  • Highly organized, adaptable, and responsive to shifting priorities and partner needs.

  • Comfortable presenting to and collaborating with stakeholders at all levels, both internal and external.

Job Posting StatementThe hiring range for this position in Burbank, CA is $168,400.00-$236,600.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Searchlight Pictures:

Searchlight Pictures is a specialty film company that both finances and acquires motion pictures. It has its own marketing and distribution operations, and the films are distributed internationally by Twentieth Century Studios.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Searchlight Pictures, Inc. , which is part of a business we call Searchlight Pictures .

Searchlight Pictures, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Disability Accommodation for Employment Applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Sign up to receive new job alerts and company information based on your preferences.

#J-18808-Ljbffr

What Walt Disney Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Walt Disney logo

About Walt Disney

Sourced by ZipRecruiter

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. "We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media