About the Organization
Palmas Restaurant Group has been an Operating Participant with Walt Disney World since 1982. We operate a variety of food and beverage locations at Epcot Theme Park, Disney's Coronado Springs Resort, and Disney Springs. We offer a fun and fast-paced working environment, competitive pay rates, and many Disney perks. Our Company prides itself on creating unique, memorable dining experiences by providing our guests with world-class service, exceptional cuisine, and beautiful restaurant atmospheres.
EOE Statement
Palmas Restaurant group is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, marital status, religion, national origin, citizenship, disability, veteran status or any other legally protected category.
Description
Join Our Team!
Great benefits and exclusive Disney perks.
General Description
Palmas operates several quick-service locations at Epcot Mexico. La Cantina de San Angel is one of the most popular quick-service dining locations at Epcot's World Showcase, offering outdoor seating and beautiful views for both lunch and dinner. Choza de Margarita is an outdoor, quick-service location at Epcot's Mexico Pavilion that celebrates Mexico's favorite cocktail, the Margarita. Our Festival Kiosk offers tastes of Epcot Mexico for Epcot's frequent festival celebrations. All locations are well-known for exceptionally friendly service and tasty, Mexican-inspired food and beverage favorites.
The Area Manager oversees, and is responsible for, the overall leadership, operation and profitability of the quick-service locations at Epcot Mexico. This individual will support, coach and direct the quick-service leadership team to ensure that each leader has the opportunity to be successful.
The Area Manager must set and consistently maintain the highest possible standards of guest service, food and beverage quality, safety, and financial responsibility. If standards are not met, this individual must be able to hold leaders accountable and take action to correct the situation.
The Area Manager must be able to build a talented restaurant team, effectively delegate responsibilities, maximize productivity, and build strong relationships with team members, vendors and guests. In addition, this individual must ensure compliance with all local, state, and federal food safety, occupational safety, and employment guidelines.
In order to be successful, the Area Manager must possess a vast knowledge of food and beverage, restaurant management, business leadership and food safety regulations.
Palmas Restaurant Group is always seeking highly talented individuals, who have the passion and drive necessary to make our guests feel truly welcome and cared for. We are excited by your interest and hope you choose to apply with us!
Work Duties
- Lead all quick-service restaurant operations
- Support, direct and coach the quick-service restaurant leadership team
- Monitor team satisfaction and engagement; ensure a high level of job satisfaction is maintained
- Monitor and measure guest feedback; ensure a high level of guest satisfaction is maintained
- Meet or exceed financial goals while achieving all F&B quality and customer satisfaction objectives
- Work closely with vendors to ensure quality and appropriate cost of all ingredients
- Ensure high standards of cleanliness and safety within the restaurant are met
- Ensure high standards of customer service are met at all times
- Ensure the consistent high quality of all menu items
- Ensure food safety regulations and procedures are followed at all times
- Ensure all state and federal alcohol service guidelines are followed at all times
- Interview, select, train and develop talented restaurant leaders and team members
- Ensure thorough training and continuous development of the restaurant team is provided
- Ensure all team members are scheduled appropriately to maximize efficiency
- Coach and counsel leaders as necessary to ensure quality, consistency, and safety and financial responsibility
- Recognize leaders for high achievement
- Ensure team members are being recognized by leaders for exceeding expectations
- Delegate responsibilities to leaders as appropriate
- Consistently communicate all necessary information to the restaurant team and company leaders
- Work closely with all other leaders and team members and display good teamwork
- Follow the Disney 5-Keys Basics, Service Basics, and Company guidelines at all times
- All other tasks as assigned
NOTE: This Job Description is subject to change at any time
Position Requirements
Work Experience & Education Requirements
- Minimum of five years of leadership experience
- Five years of food and beverage General Manager or above experience strongly preferred
- Previous experience managing and operating quick-service locations strongly preferred
- Previous experience managing and operating multiple units a plus
- Previous experience with high volume theme park restaurants preferred
- Minimum of a high school diploma or equivalent
- Bachelor's degree strongly preferred; degree in hospitality business, business management or other related field a plus
- Must have or be able to obtain a Manager Food Safety certificate (ServSafe, FSP or equivalent)
- Must have a stable work history demonstrating continuous growth and strong work ethic
- Must have a past record of effectively building, developing and leading food and beverage teams
- Must have a past record of strong customer satisfaction metrics
- Must be able to demonstrate the ability to work under pressure and in stressful situations
- Must have a past record of financial responsibility, including creating and working within budgets, maintaining food & labor costs, managing purchasing & inventory, and driving restaurant revenue
- Must possess excellent written and verbal communication skills
- Must be well versed in food safety regulations, HACCP principles, food allergens/dietary needs, and OSHA guidelines
Working Conditions & Physical Requirements
- Must be able to perform all necessary job functions
- Must be able to stand and be mobile for up to 4 consecutive hours
- Must be able to function in narrow spaces, such as those found in kitchens and dining rooms
- Must be able to lift and carry equipment/food up to 50 pounds
- Must be able to push and pull (carts, doors etc.)
- Must be able to reach, bend, kneel, stoop and crouch
- Must be able to perform repetitive tasks
- Must be able to complete work duties in a variety of environmental conditions, including coolers, freezers, kitchen environments and outdoors
- Must be able to work around foods containing various food allergens
- Must be able to communicate and interact politely and effectively with guests of all types
- Must be able to effectively satisfy guest demands
- Must be able to work effectively in a fast-paced environment
- Must be able to effectively communicate with, train, coach and lead other team members
- Must be fluent in the English language
- Must be available to work weekends and holidays
- Must be able to arrive for all assigned shifts on-time
- Must be able to comply company appearance guidelines
Position
Area Manager - Quick Service Restaurants
Division
San Angel Inn, Mexico Pavilion at Epcot
Location
La Cantina
This position is currently accepting applications.