Disney Customer Service Jobs in Raleigh, NC (NOW HIRING)

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses.We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

• Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems.

Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality engineering, and the engineering behind personalization, commerce, lifecycle, and identity.

The DEEP & Technology team is seeking a Sr. Software Development in Test Engineer to join our Engineering Services team to build test automation and processes to ensure the quality of the Disney Media Player across clients and devices. When our player works properly, it delivers seamless, high-quality streaming experiences to millions of viewers across web, mobile, connected TV, and gaming console platforms. Defects in the media player can negatively impact playback quality, reliability, and the viewer experience across our portfolio of streaming products.

This is a unique opportunity to join an excellent team and have a meaningful impact on the QE and automation process and culture, as well as the products we release. As a result, those most likely to excel in this role are independent, creative, and able to operate effectively in ambiguous circumstances. If you are interested in a testing role with a heavy emphasis on automated testing where the results of your testing will have significant impact on the business and be highly visible to company leadership, then this might be the right opportunity for you!

Responsibilities include:

• Work closely with Software Engineers to understand the Disney Media Player and its cross-device ecosystem at DEEP & Technology
• Develop automated test frameworks and suites on UI, API and Integration levels of testing using JS/Node or other modern languages
• Participate in design discussions for our platform to help evolve the platform in a way that enables richer testing scenarios that simplify defect detection and prevention
• Assist with triage, diagnosis, and resolution of issues discovered across teams.
• Contribute to end-to-end acceptance tests
• Where necessary, develop and execute manual test cases to detect issues that cannot be detected through automated means
• Drive the conversion of manual tests to automated whenever possible

• Part of product teams in building architectures which are robust, fault-tolerant, and cross-device. Builds solutions for problems of sizeable scope and complexity that have been successfully deployed to customers/users. Influences and drives software engineering best practices within the team
• Technically lead and deliver multiple projects utilizing an Agile methodology while reviewing team members code. Participates in developing technical and/or business approaches; and new/enhanced technical tools.
• Technically lead and deliver multiple projects utilizing an Agile methodology while reviewing team members code. Participates in developing technical and/or business approaches; and new/enhanced technical tools.

• Minimum of 5 years of hands-on software test development experience, including both functional and non-functional test development
• Passion around driving best practices in the testing space
• Proficiency with JS/Node, Python, or other modern OO languages
• Experience with test automation across multiple device platforms (smart TVs, set-top boxes, mobile, web, gaming consoles) or eagerness to develop this expertise
• Familiarity with streaming media concepts (playback quality, ABR, DRM, codec behavior) or interest in developing domain expertise
• Experience building or improving test automation frameworks .
• Proficiency CICD integration and pipeline development in Jenkins, Spinnaker or other similar tools.
• Experience in Gherkin ( BDD /TDD )
• Strong communication skills and ability to collaborate effectively across engineering teams
• Bachelor's Degree, preferably in Computer Science (or equivalent degree or work experience)

#DISNEYTECH

The hiring range for this position in Morrisville, NC is $111,900 - $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.