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Disability Insurance Program Representative Jobs in California

Union Rescue Mission

Program Assistant

Los Angeles, CA · On-site

$17.87 - $19.40/hr

In general, the following physical demands are representative of those that must be met by an ... Ability to be added to the company vehicle insurance policy required #ZR Salary Description $17.87 ...

Union Rescue Mission

Program Assistant

Los Angeles, CA · On-site

$17.87 - $19.40/hr

In general, the following physical demands are representative of those that must be met by an ... Ability to be added to the company vehicle insurance policy required #ZR Company Description URM is ...

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All JobsDisability Insurance Program Representative JobsDisability Insurance Program Representative Jobs in California

Disability Insurance Program Representative information

See California salary details

$25.2K

$64.8K

$82.4K

How much do disability insurance program representative jobs pay per year?

As of Jun 18, 2026, the average yearly pay for disability insurance program representative in California is $64,792.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $76,000.00 per year, depending on experience, location, and employer.

What does a Disability Insurance Program Representative do?

A Disability Insurance Program Representative is responsible for processing and evaluating disability insurance claims for individuals unable to work due to illness, injury, or pregnancy. They review applications, gather necessary documentation, determine eligibility, and communicate decisions to claimants. Additionally, they provide information about benefits, answer questions, and ensure compliance with state and federal regulations. Their role is essential in helping individuals receive the financial support they need during periods when they are unable to work.

What are the key skills and qualifications needed to thrive as a Disability Insurance Program Representative, and why are they important?

To thrive as a Disability Insurance Program Representative, you need a solid understanding of disability insurance policies, claims processing, and relevant state or federal regulations, often supported by a bachelor's degree or relevant work experience. Familiarity with claims management software, case tracking systems, and proficiency in Microsoft Office are typically required. Strong interpersonal skills, attention to detail, and effective written and verbal communication help you deliver excellent customer service and resolve complex cases. These skills ensure accurate processing, regulatory compliance, and positive client experiences in a role that directly impacts individuals' financial security.

What are some common challenges Disability Insurance Program Representatives face when handling claims, and how are they supported in overcoming them?

Disability Insurance Program Representatives often encounter challenges such as managing a high volume of complex claims, interpreting medical and legal documents, and addressing sensitive situations with empathy. To support them, most organizations provide thorough onboarding, ongoing training, and access to experienced supervisors or team leads for guidance. Collaboration with medical consultants, legal advisors, and other benefit specialists is also common, helping representatives navigate difficult cases and maintain high service standards.

What is the difference between Disability Insurance Program Representative vs Claims Specialist?

AspectDisability Insurance Program RepresentativeClaims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require insurance or customer service certificationsHigh school diploma or equivalent; insurance or claims processing certifications beneficial
Work EnvironmentOffice settings, customer service interactions, phone and computer workOffice or remote, handling claims, reviewing documentation, customer communication
Employer & Industry UsageInsurance companies, government agencies, disability programsInsurance companies, third-party claims processing firms

Both roles involve customer interaction and understanding insurance policies, but Disability Insurance Program Representatives primarily assist applicants and explain benefits, while Claims Specialists focus on processing and evaluating claims. They share similar credentials and work environments, often within insurance or government sectors, making them closely related but distinct in daily responsibilities.

What cities in California are hiring for Disability Insurance Program Representative jobs? Cities in California with the most Disability Insurance Program Representative job openings:
Disability Insurance Program Representative jobs near you
Infographic showing various Disability Insurance Program Representative job openings in California as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $64,792 per year, or $31.1 per hour.
Program Assistant

Program Assistant

Union Rescue Mission

Lake View Terrace, CA • On-site

$17.87 - $19.40/hr

Full-time

Posted 5 days ago

Job description

Description:

COMPANY DESCRIPTION:

Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long-term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness.


POSITION SUMMARY:

The Program Assistant will assist management, monitor guests, and promote a safe and secure environment.


CORE WORK PRINCIPLE:

Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.


PROGRAM ASSISTANT ESSENTIAL FUNCTIONS:

  • Actively monitor guests, ensure compliance with all program guidelines and expectations.
  • Conduct property/room inspections, as needed.
  • Follow established protocols for medical emergencies and unusual/disruptive activity.
  • Provide written documentation, as required (may include reports, presentations, and data analysis).
  • Facilitate conflict resolution and intervene to diffuse any potential volatile and/or hostile situations, as needed.
  • Assist with intake, discharge, and/or orientation processes, as requested.
  • Attend scheduled department/team meetings, as requested.
  • Conduct tasks and projects assigned by Program Manager. Depending on location, tasks may include mail sorting and delivery; transporting clients in a company vehicle; serving meals to residents; serving as program representative to volunteers; and chaperoning children.
  • Commitment to URM (Union Rescue Mission) mission, vision, and core values.
  • Encourage guests in their faith and growth in Jesus Christ.

PHYSICAL DEMANDS:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.

  • Manual dexterity required for reaching, lifting objects, and operating office equipment.
  • Ability to lift objects up to 30 lbs. and ability to operate office equipment.


WORK ENVIRONMENT:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

· The office is clean, orderly, properly lit, and ventilated.

· Noise levels are considered low to moderate.


Requirements:

EXPERIENCE, EDUCATION, AND LICENSURES:

  • High School Diploma or equivalent
  • Current California driver license
  • Commercial license, a plus
  • Minimum 1-year prior experience in a related field performing similar duties (social services, community relations, non-profits, etc.)

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to communicate effectively both orally and in writing.
  • Proficient in Microsoft programs such as Word, Excel, and Outlook.
  • Ability to learn proprietary computer programs.
  • Must have excellent organizational skills and a strong ability to prioritize tasks.
  • Ability to multi-task in a high-volume environment.
  • Fluency in Spanish, a plus. (Los Angeles location)
  • Ability to conduct responsibilities without direct supervision.
  • Ability to be added to the company vehicle insurance policy, required.

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