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Directory Assistant Jobs in Michigan (NOW HIRING)

Priority Waste

Perform user-account tasks under guidance - password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory). * Assist with new-hire onboarding and offboarding ...

Spectrum Health

Nurse Assistant 6NW

Royal Oak, MI

$29K - $38K/yr

Discounts directory with deals on the things that matter to you, like restaurants, phone plans ... Nursing Assistant certification Here is a video regarding our Nurse Assistant role - How Corewell ...

Corewell Health

Nurse Assistant 6NW

Royal Oak, MI · On-site

$29K - $38K/yr

Discounts directory with deals on the things that matter to you, like restaurants, phone plans ... Nursing Assistant certification Here is a video regarding our Nurse Assistant role - How Corewell ...

Dental Care Alliance

Dental Assistant

Flint, MI · On-site

$19 - $24/hr

As a Dental Assistant you are an integral part of care team in providing support to the office and ... telephone directory. Qualifications: * One year on-the-job-experience (with supporting ...

Dental Care Alliance

Dental Assistant

Flint, MI

$19 - $24/hr

As a Dental Assistant you are an integral part of care team in providing support to the office and ... directory. Qualifications Qualifications: * One year on-the-job-experience (with supporting ...

Dental Care Alliance

Dental Assistant

Flint, MI · On-site

$19 - $24/hr

As a Dental Assistant you are an integral part of care team in providing support to the office and ... directory. Qualifications Qualifications: * One year on-the-job-experience (with supporting ...

Dental Care Alliance

Dental Assistant

Flint, MI

$19 - $24/hr

As a Dental Assistant you are an integral part of care team in providing support to the office and ... directory. Qualifications Qualifications: * One year on-the-job-experience (with supporting ...

Corewell Health

Nursing Assistant 3 North

Northville, MI · On-site

$29K - $39K/yr

Discounts directory with deals on the things that matter to you, like restaurants, phone plans ... Current CNA certification preferred * Ability to communicate effectively and document information ...

Spectrum Health

Physical Therapist Assistant

Coloma, MI

$25.75 - $34/hr

Discounts directory with deals on the things that matter to you, like restaurants, phone plans ... LIC-Physical Therapist Assistant - STATE_MI State of Michigan Upon Hire required * CRT-Basic Life ...

Corewell Health

Physical Therapist Assistant

Coloma, MI · On-site

$25.75 - $34/hr

Discounts directory with deals on the things that matter to you, like restaurants, phone plans ... LIC-Physical Therapist Assistant - STATE_MI State of Michigan Upon Hire required * CRT-Basic Life ...

Corewell Health

Physical Therapist Assistant

Coloma, MI · On-site

$25.75 - $34/hr

Discounts directory with deals on the things that matter to you, like restaurants, phone plans ... LIC-Physical Therapist Assistant - STATE_MI State of Michigan Upon Hire required * CRT-Basic Life ...

Corewell Health

Nursing Assistant

Royal Oak, MI · On-site

$29K - $38K/yr

Discounts directory with deals on the things that matter to you, like restaurants, phone plans ... Current CNA certification preferred How Corewell Health cares for you * Comprehensive benefits ...

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Directory Assistant information

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What jobs does a directory assistant do?

A directory assistant helps callers find contact information for businesses, organizations, or individuals, often working in call centers or customer service environments. They use phone directories, databases, or online tools to provide accurate information quickly and may handle inquiries via phone, email, or chat. Strong communication skills and familiarity with directory resources are essential for this role.

What are the most commonly searched types of Directory jobs in Michigan?

The most popular types of Directory jobs in Michigan are:

What are popular job titles related to Directory Assistant jobs in Michigan?

For Directory Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Directory Assistant jobs in Michigan look for?

The top searched job categories for Directory Assistant jobs in Michigan are:

What cities in Michigan are hiring for Directory Assistant jobs?

Cities in Michigan with the most Directory Assistant job openings:

Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 2% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

IT Help Desk Technician

Priority Waste

On-site

Other

Re-posted 27 days ago

Priority Waste rating

8.6

Company rating: 8.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

6th of 90 rated recycling and waste

Job description

Company Summary
Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.
Job Purpose
Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology problems, communicating clearly, and delivering great service. You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your skills supporting a busy, multi-site workforce.
Duties and Responsibilities
  • Serve as the first point of contact for support requests via the ticketing system, email, and phone.
  • Triage, diagnose, and resolve common hardware, software, and connectivity issues.
  • Image, configure, and deploy desktops, laptops, and peripherals.
  • Perform user-account tasks under guidance - password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory).
  • Assist with new-hire onboarding and offboarding setup.
  • Document all requests, steps, and resolutions thoroughly in the ticketing system.
  • Escalate issues beyond Tier 1 scope to senior technical staff.
  • Provide clear, patient guidance and basic training to non-technical users.

The successful candidate profile includes
  • High school diploma or equivalent; associate degree or IT certification a plus.
  • 0-2 years in a help desk, customer service, or technical support role - or equivalent hands-on experience.
  • Working familiarity with Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
  • Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN).
  • Strong problem-solving and communication skills, with patience and a customer-service mindset.
  • Ability to work independently and as part of a team, and to follow tickets through to resolution.
  • Able to lift and move equipment up to ~50 lbs and perform desk-side support. Valid driver's license required [if travel between sites is expected].

Preferred Qualifications
  • Certifications such as CompTIA A+, Network+, or Google IT Support.
  • Exposure to ticketing systems and remote support / RMM tools (e.g., NinjaOne).
  • Familiarity with Active Directory / Entra ID user administration.
  • Experience supporting a multi-site or field-based workforce.

At Priority Waste, there are fundamental qualities that we look for in all our employees
  • People who excel in a collaborative environment (team players)
  • A willingness to do whatever the situation calls for
  • An excitement to be part of a growing organization
  • A genuine understanding that the quality of your work has a direct impact on the company's success

What Priority Waste employees say

Pay

Benefits

Hours and flexibility

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