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What is a BigFix?

A BigFix job typically involves managing and securing IT infrastructure using HCL BigFix, a systems management software. Responsibilities include deploying patches, automating software installations, enforcing security policies, and ensuring compliance across endpoints. Professionals in this role monitor system health, remediate vulnerabilities, and optimize IT operations. It requires expertise in BigFix Console, relevance language, scripting, and endpoint management.

What are the key skills and qualifications needed to thrive in the BigFix position, and why are they important?

To excel as a BigFix Administrator or Specialist, you need a strong background in systems administration, endpoint management, and security concepts, often supported by a degree in IT or related certifications. Expertise in using IBM BigFix, scripting languages (such as PowerShell or shell scripting), and familiarity with patch management tools are crucial. Effective problem-solving, attention to detail, and strong communication skills help in troubleshooting issues and collaborating with IT teams. These skills enable the successful management of large-scale IT environments, ensuring systems remain secure, up-to-date, and compliant.

What are some common challenges BigFix professionals face in their daily work?

BigFix professionals often encounter challenges such as managing software deployments across diverse operating systems, ensuring timely patching for security compliance, and troubleshooting failed patches or fixlet actions. They also regularly coordinate with cross-functional IT teams to align endpoint management strategies and address urgent vulnerabilities as they arise. Staying up to date with platform updates and evolving security threats is essential, which requires ongoing learning and adaptability. Building strong collaborative relationships with other IT staff can help streamline solutions and improve overall endpoint security in the organization.

What are popular job titles related to Bigfix jobs in Michigan?

For Bigfix jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Bigfix jobs in Michigan look for?

The top searched job categories for Bigfix jobs in Michigan are:

Bigfix jobs near you
Infographic showing various Bigfix job openings in Michigan as of August 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 100% In-person job distribution.

Senior IT Customer Support Specialist

Ann Arbor, MI

HEITECH SERVICES
Business Management Consulting • 201 - 500 employees
Learn more about HEITECH SERVICESexternal

Full-time

Posted 17 days ago

Job description

Description

Provides senior-level IT customer support in Ann Arbor, Michigan, supporting Windows, Linux, macOS, cloud applications, user accounts, and conference-room A/V systems. The specialist deploys, configures, troubleshoots, and maintains laptops, workstations, peripherals, software, and user access while providing responsive technical support to end users.


Responsibilities include supporting Microsoft Active Directory and Google Workspace, performing operating-system and application patching using tools such as Webmin, apt, IBM BigFix, Windows Update, and PDQ Deploy/Inventory, troubleshooting hardware and A/V issues, managing equipment deployment and recovery, and preparing recurring account, patching, compliance, and progress reports.

Key Responsibilities:

  • Physically deploy new workstations and laptops to personnel offices or cubicles, verify equipment is functioning properly, and recall IT equipment when users depart GLERL.
  •  Add, delete, and modify user accounts in GLERL Microsoft Windows Active Directory. 
  •  Add, delete, and modify NOAA Gmail accounts, Gmail mailing-group memberships, and NOAA Google Voice accounts. 
  •  Patch Linux servers and workstations using Webmin and related Linux update tools such as apt. 
  •  Use NOAA BigFix to patch Linux, Windows, and macOS systems and use PDQ Deploy/Inventory to patch applications as needed. 
  •  Assist users with scheduling virtual and in-person meetings in designated conference spaces and troubleshoot virtual and physical A/V issues. 
  •  Prepare the monthly User Account & Access Audit Log, Patching & System Compliance Summary, and Monthly Progress & Status Report within required timeframes. 
  •  Maintain the Government-owned property listing and submit travel requests/logs when travel is required.
     

Requirements

  •  High school diploma or equivalent. 
  •  Knowledge of and experience installing, configuring, or providing technical support for Google Workspace, including Calendar, Gmail, Docs, Sheets, Slides, and Meet. 
  •  Experience supporting Microsoft Active Directory user-account administration. 
  •  Experience supporting Linux operating-system updates using Webmin and apt. 
  •  Experience supporting Windows and application patching using Windows Update, PDQ Deploy/Inventory, and IBM BigFix. 
  •  Experience installing and supporting Microsoft Office applications, including Word, Excel, and PowerPoint. 
  •  Experience troubleshooting basic Audio/Video equipment, including projectors, webcams, microphones, speakers, and amplifiers.
  •  Must be able to read, write, and speak English. 
  •  Must be a U.S. Citizen and have the ability to obtain and maintain a NACI or higher-level investigation/clearance.  
  •  Must be technically competent to perform the work without Government-provided training. 


 Preferred: 

  •  PowerShell, Python, or comparable scripting experience. 
  •  Workflow automation and process automation experience. 
  •  APIs, integrations, Power Automate, or comparable Government-approved automation tools. 
  •  Data manipulation, analysis, dashboard development, and automated reporting. 
  •  Root-cause analysis and strong technical documentation. 
  •  AI implementation or use-case analysis, including prompt and workflow engineering. 
  •  Cybersecurity-aware automation practices. 
  •  Demonstrated process-improvement experience. 

This position is contingent upon contract award. HeiTech Services is proactively identifying qualified candidates in anticipation of a potential federal contract award. Qualified applicants may be contacted for prescreening and interviews prior to award. Employment is contingent upon successful contract award and completion of all required pre-employment and security requirements. 

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.  
 

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