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Directory Assistant Jobs in Kansas (NOW HIRING)

Equity Bank

Service Desk Specialist II

Wichita, KS · On-site

... internal banking systems, assist with small-scale projects, and mentor Tier I staff ... support Active Directory, email systems, and banking applications • Perform software ...

TEKsystems

Support Services Technician

Kansas City, KS · Remote

$24 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Assist users inquiring how to use specific software, electronic mail, or operating systems. Use ... Skills support, active directory, windows 11, help desk, customer service, sccm, office 365 ...

New

TEKsystems

Support Services Technician

Kansas City, KS · Remote

$24 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Assist users inquiring how to use specific software, electronic mail, or operating systems. Use ... Skills support, active directory, windows 11, help desk, customer service, sccm, office 365 ...

New

GDH

MS Teams Endpoint Performance Engineer

Topeka, KS · On-site

$65 - $75/hr

... * Assist during Windows 11 migrations and support Microsoft 365 optimization initiatives to ... Strong Active Directory knowledge and troubleshooting skills. * Ability to diagnose and resolve ...

CYNET SYSTEMS

Pre-Analytical Assistant I

Lenexa, KS · On-site

$12 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Demonstrates an ability to learn the job duties assigned to the Pre-Analytical Assistant I, and ... and the directory of services. * Meets quality and production standards within 6 months of ...

New

Sunshine Metals, Inc.

Network Support Analyst

Wichita, KS · On-site

$72K - $92K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... t * Active Directory and M365 user administration -- account provisioning, permissions, and ... Telecommunication support: phone, mobile devices, and VOIP * Assist with software updates and patch ...

Pawnee Mental Health

Systems Engineer

Manhattan, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Active Directory, and Entra ID. * Ensure system availability, performance, capacity, and ... Provide Tier II/III technical support and assist with help desk escalations as needed.

New

Reply

IAM Software Engineer

Kansas City, KS · On-site

Deep understanding of LDAP best practices, specifically with Ping Directory. * Experience in a ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Equity Bank

Service Desk Specialist II

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll also assist with small-scale projects and mentor Tier I staff. Responsibilities and ... Troubleshoot and support Active Directory, email systems, and banking applications * Perform ...

Equity Bank

Service Desk Specialist II

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll also assist with small-scale projects and mentor Tier I staff. Responsibilities and ... Troubleshoot and support Active Directory, email systems, and banking applications * Perform ...

KanEquip Career Opportunities

Network Administrator

Wamego, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain documentation of all systems and configurations * Assist IT Manager in designing and ... Experience with SonicWALL, VMWare, MS Server 2012 and newer, Office 365, Active Directory, MS ...

Lightedge

IT Support Technician

Kansas City, KS · On-site

$20.75 - $28.50/hr

Account & Device Support * Assist with employee onboarding and offboarding, including account setup ... Exposure to Active Directory, Microsoft Entra ID, Intune, or similar tools is a plus. * CompTIA A ...

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Showing results 21-40

All JobsDirectory JobsDirectory Assistant JobsDirectory Assistant Jobs in Kansas

Directory Assistant information

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What jobs does a directory assistant do?

A directory assistant helps callers find contact information for businesses, organizations, or individuals, often working in call centers or customer service environments. They use phone directories, databases, or online tools to provide accurate information quickly and may handle inquiries via phone, email, or chat. Strong communication skills and familiarity with directory resources are essential for this role.
What are popular job titles related to Directory Assistant jobs in Kansas? For Directory Assistant jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Directory Assistant jobs in Kansas look for? The top searched job categories for Directory Assistant jobs in Kansas are:
What cities in Kansas are hiring for Directory Assistant jobs? Cities in Kansas with the most Directory Assistant job openings:
Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Service Desk Specialist II

Equity Bank

Wichita, KS • On-site

Full-time

Re-posted 3 days ago

Equity Bank rating

5.3

Company rating: 5.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

165th of 171 rated banks

Job description

Job Summary:
Equity Bank is a full-service community bank based in Wichita, Kansas. As a Service Desk Specialist II, you will handle advanced technical issues, support internal banking systems, assist with small-scale projects, and mentor Tier I staff.
Responsibilities:
• Collaborate with team members and other departments to ensure timely resolution of IT issues.
• Manage and complete daily tasks including monitoring and logging.
• Application-level user provisioning for new hires, personnel changes, and terminations.
• Resolve escalated issues from Tier I technicians
• Troubleshoot and support Active Directory, email systems, and banking applications
• Perform software installations, updates, and system configurations
• Collaborate on IT projects and process improvements
• Maintain detailed documentation in ServiceNow
• Troubleshoot hardware issues including performance, connectivity, and peripheral failures
• Coordinate with vendors for warranty repairs or replacements
• Maintain accurate inventory records of deployed and returned equipment
• Provide guidance and training to Tier I staff
• Follow established ETS policies and procedures
• Follow established internal control policies
• Follow established compliance policies, responsibilities including but not limited to Equity Bank Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements
• Other duties as assigned by supervisor or department head
Qualifications:
Required:
• 2–4 years of IT support experience
• Effective telephone skills and etiquette
• Effective comprehension skills
• Effective time management skills
• Effective troubleshooting instincts and skills
• Previous banking experience strongly recommended
• Basic understanding of laptop and desktop hardware components
• Ability to follow standardized configuration and deployment procedures
• Experience with troubleshooting hardware issues including boot failures, connectivity, and peripheral devices
• Familiarity with Microsoft Intune and device setup processes
• Proficiency with Active Directory, Microsoft Office, and enterprise email systems
• Experience with ITSM tools (preferably ServiceNow)
• Strong written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively
Company:
Equity Bank is a commercial bank that offers financial services. Founded in 2002, the company is headquartered in Wichita, USA, with a team of 501-1000 employees. The company is currently Late Stage.

What Equity Bank employees say

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