ZipRecruiter

Log In

1

Directory Assistant Jobs in Georgia (NOW HIRING)

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP. * Assist users with password resets, PST file management ...

TriOptus LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP. Assist users with password resets, PST file management ...

TRC Talent Solutions

Executive Assistant

Atlanta, GA

Coordinate with external marketing, PR, photography, and website vendors. Assist with award submissions, directory listings, and business development initiatives. Help ensure brand consistency across ...

Cousins Properties

Administrative Assistant

Atlanta, GA · On-site

$17.25 - $23.25/hr

The Administrative Assistant is a front-line position who assists building tenants, contractors ... Coordinate production of tenant signs, keys and directory information. * Coordinate tenant ...

Cousins Properties

Administrative Assistant

Atlanta, GA · On-site

$17.25 - $23.25/hr

The Administrative Assistant is a front-line position who assists building tenants, contractors ... Coordinate production of tenant signs, keys and directory information. * Coordinate tenant ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... Active Directory, DNS, Management Workstations (MWS), Registers, Printers, Cash Drawers, Site ... Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking ...

previous pagenext page

Showing results 21-40

All JobsDirectory JobsDirectory Assistant JobsDirectory Assistant Jobs in Georgia

Directory Assistant information

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What jobs does a directory assistant do?

A directory assistant helps callers find contact information for businesses, organizations, or individuals, often working in call centers or customer service environments. They use phone directories, databases, or online tools to provide accurate information quickly and may handle inquiries via phone, email, or chat. Strong communication skills and familiarity with directory resources are essential for this role.
What are the most commonly searched types of Directory jobs in Georgia? The most popular types of Directory jobs in Georgia are:
What are popular job titles related to Directory Assistant jobs in Georgia? For Directory Assistant jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Directory Assistant jobs in Georgia look for? The top searched job categories for Directory Assistant jobs in Georgia are:
What cities in Georgia are hiring for Directory Assistant jobs? Cities in Georgia with the most Directory Assistant job openings:
Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 2% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Help Desk System Analyst/Technical support - Atlanta, GA

STI

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

Re-posted 29 days ago

Job description

Help Desk System Analyst/Technical support
Atlanta, GA
10+ Months
Temp to perm position.
Description:
We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service.
Job Description:
As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.
You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.
Job Responsibilities:
  • Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
  • Assist users with password resets, PST file management, and Exchange Admin tasks.
  • Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
  • Use ticket tracking systems to document, prioritize, and track user issues effectively.
  • Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
  • Support security and authentication tools such as OKTA and Crowdstrike.
  • Maintain knowledge of AWS and SharePoint systems to assist users as needed.
  • Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
  • Collaborate with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications:
  • 3+ years of experience in a technical support or help desk role.
  • Strong understanding of Windows 11, Active Directory, and Microsoft O365.
  • Experience troubleshooting network connectivity, VPNs, and IP phone systems.
  • Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
  • Proficiency with ticket tracking systems and remote support tools.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
  • Excellent communication and interpersonal skills to interact with users of varying technical expertise.
  • Strong organizational skills and attention to detail in documenting issues and resolutions.

Work Schedule:
The candidate must be local to Atlanta and be able to come to the office every day to work. This is a temp to perm position. The candidate must be local and come to the office every day.

Apply