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Director Workforce Management Jobs in Basking Ridge, NJ

Atrium

Director of Workforce Analytics

Manhattan, NY

$175K - $185K/yr

Founded in 1995, Atrium is a WBENCcertified leader in Extended Workforce Management and Talent ... The Director of Workforce Analytics will lead Atrium's effort to centralize analytics and reporting ...

Neko Health AB

Workforce Planning Coordinator

New York, NY · On-site

$136K - $152K/yr

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care ... Country Manager About the Role We are looking for a Workforce Planning Coordinator to support the ...

Papaya Global

Director of Sales, US

New York, NY · On-site

We're looking for a highly experienced and driven Director of Sales to join our Sales team. In this ... payroll, payments, and workforce management. Key Responsibilities Sales Leadership & Team ...

Harri US

Compliance Director

Manhattan, NY

$140K - $165K/yr

... for workforce management. We're an innovative, high-growth company with a global presence ... What You'll Be Doing As the Director, you will be a hands-on executive responsible for the ...

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See Basking Ridge, NJ salary details

$34.5K

$121.1K

$201.5K

How much do director workforce management jobs pay per year?

As of May 29, 2026, the average yearly pay for director workforce management in Basking Ridge, NJ is $121,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,400.00 and $161,800.00 per year, depending on experience, location, and employer.

What does a Director of Workforce Management do?

A Director of Workforce Management oversees workforce planning, forecasting, and scheduling to optimize labor resources. They analyze data, implement workforce strategies, and ensure operational efficiency while aligning staffing with business needs. Additionally, they collaborate with leadership to improve productivity, manage labor costs, and enhance employee engagement. Their role is crucial in industries like call centers, retail, and healthcare, where workforce efficiency directly impacts service delivery and profitability.

What are the key skills and qualifications needed to thrive in the Director Workforce Management position, and why are they important?

To thrive as a Director Workforce Management, you need expertise in workforce planning, data analysis, labor forecasting, and leadership, typically supported by a bachelor’s or master’s degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos, ADP, or Workday), advanced Excel skills, and sometimes relevant certifications (like SHRM-SCP) are highly valued. Outstanding communication, strategic thinking, and problem-solving abilities set top candidates apart in this position. These skills and qualifications are crucial for optimizing workforce efficiency, meeting organizational goals, and leading cross-functional teams effectively.

What are the typical daily responsibilities of a Director Workforce Management?

A Director Workforce Management typically oversees strategic labor forecasting, analyzes staffing data, and ensures optimal scheduling to align with business needs. They collaborate closely with HR, operations, and finance teams to make data-driven decisions, resolve workforce challenges, and ensure compliance with labor regulations. Daily tasks often include leading workforce planning meetings, reporting key metrics to leadership, and implementing initiatives to improve operational efficiency. This role also involves mentoring team members and staying updated on industry best practices to drive continuous improvement.
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What job categories do people searching Director Workforce Management jobs in Basking Ridge, NJ look for? The top searched job categories for Director Workforce Management jobs in Basking Ridge, NJ are:
What cities near Basking Ridge, NJ are hiring for Director Workforce Management jobs? Cities near Basking Ridge, NJ with the most Director Workforce Management job openings:
Director Workforce Management jobs near you
Infographic showing various Director Workforce Management job openings in Basking Ridge, NJ as of May 2026, with employment types broken down into 100% Full Time. Highlights an 61% In-person, 26% Hybrid, and 13% Remote job distribution, with an average salary of $121,070 per year, or $58.2 per hour.
Senior Manager, Workforce Management - New York, NY

Senior Manager, Workforce Management - New York, NY

Talkiatry

New York, NY • On-site

$130K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

As Senior Manager, Analytics & Workforce Management (WFM), you'll serve as the analytical and operational backbone for Core Operations - enabling data-driven decision-making, optimized workforce performance, and accountability across a 400+ omni-channel Patient Care Coordinator (PCC) organization.
Reporting directly to the Director of Core Operations, you'll lead the design and execution of performance analytics, workforce planning, and reporting frameworks that drive Talkiatry's operational excellence goals. Your team will play a critical role in ensuring our PCCs and frontline operations deliver consistent, high-quality support at scale, meeting performance and efficiency targets across Core Ops.
This is a hands-on, cross-functional leadership role at the center of Core Operations - ideal for a results-oriented operator who can blend analytics with execution to improve patient and provider experience, reduce costs, and enhance frontline performance visibility.
About Talkiatry:
Talkiatry transforms psychiatry with accessible, human, and responsible care. We're a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need-and allow psychiatrists to focus on why they got into medicine.
You will:
Operational Analytics & Performance Tracking
  • Own the analytics and reporting engine for PCC Operations, ensuring visibility into performance, staffing, and efficiency metrics.
  • Track and interpret KPIs, including variable costs (% of revenue and per visit), workforce utilization, QA adherence, and staffing efficiency - to drive accountability across teams.
  • Develop and maintain dashboards and reporting frameworks that support day-to-day management and long-term decision-making.
  • Support program- or LOB-level performance tracking (e.g., Therapy, Intake, or pilot initiatives) by building tailored reports that establish consistent tracking and performance measurement processes.
  • Partner with PCC leaders to identify performance trends, uncover root causes, and translate insights into operational improvements.
  • Deliver clear, actionable reporting to ensure Core Ops stays aligned with business goals and growth initiatives.
Workforce Optimization & Forecasting
  • Lead workforce planning and forecasting for Talkiatry's Patient Care Coordinator (PCC) operations - spanning four communication channels (phone, SMS, webchat, and email) and five key lines of business: Psychiatry Intake, Therapy Referral, External Referral, Patient and Provider Support, and Call Center Teams.
  • Implement workforce management best practices for forecasting, scheduling, adherence, and intraday management - including AWA, shrinkage, service levels, and queue performance - to maximize efficiency and service quality while aligning staffing and capacity with patient volume and demand.
  • Partner with Finance and BizOps to track operational performance against budget, refine key assumptions, and inform future budget cycles.
  • Continuously evaluate variable costs and productivity drivers, identifying opportunities to reduce waste, optimize utilization, and improve overall performance.
  • Leverage WFM platforms such as Genesys and ServiceNow to enhance forecast accuracy, real-time visibility, and reporting automation.

Cross-Functional Enablement & Leadership
  • Partner closely with Ops Excellence, Quality & Training, and Product to embed analytics and WFM insights into systems, workflows, and strategic planning.
  • Build and reinforce a data-driven culture across PCC Ops, integrating dashboards, performance reviews, and feedback loops into daily operations.
  • Collaborate with BizOps to ensure frontline data informs Core Ops' growth and retention initiatives, efficiency goals, and patient experience improvements.
  • Communicate trends, risks, and opportunities clearly to senior leadership to support data-driven decision-making and change activation

You have:
  • 7+ years of experience in operations analytics, workforce management, or business operations, ideally within contact center or patient access environments.
  • Proven success leading WFM and analytics functions supporting large-scale, high-volume operations (300+ team members across omni-channel environments).
  • Advanced proficiency in Excel, GSheet, SQL, and visualization tools (Tableau, Looker, Omni, or similar).
  • Experience with Genesys, ServiceNow, Salesforce, or other workforce/scheduling tools preferred.
  • Strong analytical and problem-solving skills; ability to translate complex data into clear business actions.
  • Demonstrated ability to drive performance improvement through data-driven decision-making.
  • Excellent communication and stakeholder management skills across technical and operational audiences.
  • Bachelor's degree required; Master's degree in Business, Operations, or Analytics preferred.
Why Talkiatry:
  • Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
  • Collaborative environment: be part of building something from the ground up at a fast-paced startup
  • Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
  • Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
  • It all comes back to care: we're a mental health company, and we put our team's well-being first

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.
At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

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