Director Visual Storyteller Jobs (NOW HIRING)

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Storewide Visual Creative develops innovative visual concepts, customer experiences, and creative solutions that bring Macy’s brand vision to life across stores, windows, events, and special projects. The role partners closely with the Visual Director to translate business objectives into compelling visual narratives through concept development, rendering, presentation design, and emerging creative technologies.

The Manager, Storewide Visual Creative demonstrates strong creative thinking, advanced visualization skills, and a deep understanding of design trends and consumer experiences. The role moves seamlessly from ideation to presentation, using advanced rendering and AI-powered tools to create impactful concepts that inspire stakeholders and drive business results.

What You Will Do

• Develop innovative visual concepts and creative strategies that support Macy’s brand, seasonal campaigns, promotional events, store experiences, and special initiatives.
• Create high-quality renderings, mood boards, and visual storytelling materials that clearly communicate creative vision and design intent.
• Partner with the Visual Director and cross-functional teams to design customer-centric experiences aligned with brand objectives and business priorities.
• Translate business goals and abstract ideas into clear, compelling visual concepts for execution across retail environments and customer touchpoints.
• Research emerging trends in retail, fashion, design, technology, and experiential marketing to inform and inspire future initiatives.
• Leverage AI-powered creative tools and visualization technologies to accelerate ideation and enhance concept development.
• Develop executive-ready presentations that effectively convey creative concepts, strategic rationale, and implementation opportunities.
• Collaborate with Merchandising, Marketing, Store Design, Production, and external partners to ensure alignment and successful execution.
• Balance innovation with customer experience, operational feasibility, budget considerations, and brand consistency.
• Stay current on advancements in AI, rendering technology, visualization tools, and design software to continuously improve capabilities.
• Manage multiple projects simultaneously while maintaining quality, attention to detail, and on-time delivery.
• Foster a culture of creativity, collaboration, innovation, and continuous learning within the Visual organization.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Creative Concept Development: Exceptional ability to generate innovative ideas, visual concepts, and customer experiences that support brand objectives and drive engagement.

Rendering & Visualization Expertise: Advanced ability to create high-level concept renderings, presentation renderings, and visual storytelling assets that communicate ideas clearly and inspire action.

AI & Emerging Technology: Strong knowledge of AI-powered creative platforms and visualization tools, with the ability to leverage emerging technologies to enhance ideation, rendering, design development, and presentations.

Design Software Proficiency: Expert-level proficiency in Adobe Creative Suite and advanced knowledge of rendering and visualization platforms such as Midjourney, Adobe Firefly, SketchUp, Enscape, Twinmotion, Lumion, Rhino, V-Ray, Blender, 3D Studio Max, or similar programs.

Visual Storytelling: Ability to transform complex business objectives into compelling visual narratives and presentations that engage stakeholders and communicate creative vision.

Presentation & Communication: Excellent verbal, written, and presentation skills with the ability to confidently communicate ideas to executive leadership and cross-functional teams.

Strategic Thinking: Ability to connect creative ideas to customer insights, business objectives, and brand strategies.

Collaboration: Strong partnership skills with the ability to work effectively across creative, marketing, merchandising, store design, and operational teams.

Leadership: Ability to inspire, influence, and mentor others while fostering an environment of creativity, innovation, and accountability.

Project Management: Strong organizational skills with the ability to prioritize multiple projects, manage timelines, and deliver high-quality work in a fast-paced environment.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 
• 5-plus years of experience in retail design, visual merchandising, creative concept development, experiential design, environmental design, or a related creative discipline.
• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Able to work a flexible schedule based on department and company needs.
• Able to travel up to 20%

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here. 

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. 

Join us and help write the next chapter in our story - apply today! 

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.