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Director Technical Support Biotech Jobs (NOW HIRING)

Travere

Director, Technical Operations

San Diego, CA · On-site

Director, Technical Operations (Small Molecule CMC) Be a part of a global team that is inspired to ... Provide technical support for GMP quality management systems, including deviations, investigations ...

Mesquite ISD

Director - Technical Services

Mesquite, TX · On-site

$103K - $129K/yr

Manage and support the Technical Services' supervisors responsible for the installation and ... direct reports on their technical and professional growth as well as the growth of their staff ...

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How much do director technical support biotech jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director technical support biotech in the United States is $123,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $183,500.00 per year, depending on experience, location, and employer.

What does a director of technical support in biotech do?

A Director of Technical Support in Biotech oversees the technical support operations for biotechnology products and services. They manage teams that assist customers with complex scientific equipment or software, ensure high-quality customer service, and collaborate with R&D and product management on product improvements. This role requires both technical expertise in biotechnology and strong leadership skills to drive support strategies and resolve escalated technical issues. Additionally, they may develop training programs for support staff and gather feedback to enhance customer satisfaction.

What are the key skills and qualifications needed to thrive as a director of technical support in biotech?

To thrive as a Director of Technical Support in Biotech, you need in-depth knowledge of biotechnology products, leadership experience, and a strong background in technical support or customer service, often supported by a degree in life sciences or engineering. Familiarity with CRM systems, ticketing platforms, and regulatory compliance tools is typically required, along with experience overseeing technical teams. Outstanding communication, problem-solving, and strategic thinking skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, maintaining regulatory standards, and leading teams to support complex biotech solutions effectively.

How does a director of technical support in biotech typically collaborate with cross-functional teams to resolve complex technical issues?

A Director of Technical Support in the biotech sector often works closely with R&D, quality assurance, product management, and sales teams to address and resolve complex technical challenges faced by customers. This collaboration involves participating in cross-departmental meetings, sharing customer feedback, and helping to develop troubleshooting protocols for new products. By fostering open communication and leveraging each team's expertise, the Director ensures swift resolution of escalated issues and contributes to continuous product improvement. This collaborative approach not only enhances customer satisfaction but also drives innovation within the organization.

What are popular job titles related to Director Technical Support Biotech jobs?

For Director Technical Support Biotech jobs, the most frequently searched job titles are:

Infographic showing various Director Technical Support Biotech job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,386 per year, or $59.3 per hour.

Technical Support Manager

Mount Crawford, VA • On-site

Power Monitors
Utilities • 11 - 50 employees
Learn more about Power Monitorsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Technical Support Manager


Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering


Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.


If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you!


Key Responsibilities


  • Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
  • Provide direct technical support for PMI products, software, and field applications.
  • Act as the primary liaison between customers, Engineering, and Software Development.
  • Document, track, and analyze technical issues and recurring problems.
  • Contribute to testing and feedback during product development and updates.
  • Create and maintain internal technical documentation and knowledge base content.
  • Identify process improvements to enhance efficiency and customer satisfaction.
  • Occasional overnight travel may be required.


What We're Looking For


  • Strong PC troubleshooting skills, including driver, communication, and security issues.
  • Proven experience in customer technical support or IT systems support.
  • Excellent problem-solving and communication skills.
  • Networking skills
  • Technical writing or documentation experience a plus.
  • Technical college degree preferred
  • Electrical background or experience with electric utilities is a plus but not required.


Benefits


  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Supplemental Insurance Options
  • Company-paid Life Insurance
  • Paid Time Off (PTO)
  • 401(k) with Company Match
  • Education Reimbursement
  • 529 College Savings Contribution Matching


About Power Monitors, Inc.

Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.

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