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Director Technical Support Biotech Jobs (NOW HIRING)

Quavo, Inc.

Director, Technical Support

The Director of Technical Support is a senior leadership position within Quavo's Client Support department, overseeing application and technical support to ensure clients receive the highest quality ...

Hoxhunt

Director, Technical Support

Minneapolis, MN · On-site

$125K - $135K/yr

Your Role We are looking for an experienced Director, Technical Support to join our team in Minneapolis. In this role, you will lead our US Technical Support function, serving as the driving force ...

Hoxhunt

Director, Technical Support

Minneapolis, MN · Remote

$125K - $135K/yr

Your Role We are looking for an experienced Director, Technical Support to join our team in Minneapolis. In this role, you will lead our US Technical Support function, serving as the driving force ...

Bachem

Director, Technical Operations

Vista, CA · On-site

Ensure technical support for clinical and commercial products through technology transfer, process ... biotech, CDMO, process development, manufacturing science, technical operations, or manufacturing ...

Bachem AG

Director, Technical Operations

Vista, CA

Ensure technical support for clinical and commercial products through technology transfer, process ... biotech, CDMO, process development, manufacturing science, technical operations, or manufacturing ...

Bachem

Senior Director, Technical Operations

Vista, CA · On-site

Ensure adequate technical support for clinical and commercial products through Process Performance ... biotech, CDMO, process development, manufacturing science, technical operations, or manufacturing ...

Prologis

Director, Technical Accounting

Denver, CO · On-site

$150 - $200/hr

Director, Technical AccountingSkip to main contentThis site uses cookies for enhanced user ... Support the review of significant technical accounting matters, SEC reporting, and financial ...

Power Monitors, Inc

Technical Support Manager

Virginia, IL · On-site

$100 - $125/hr

Provide direct technical support for PMI products, software, and field applications. * Act as the primary liaison between customers, Engineering, and Software Development. * Document, track, and ...

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Provide direct technical support for PMI products, software, and field applications. * Act as the primary liaison between customers, Engineering, and Software Development. * Document, track, and ...

Prologis

$150 - $200/hr

Director, Technical AccountingSkip to main contentThis site uses cookies for enhanced user ... Support the review of significant technical accounting matters, SEC reporting, and financial ...

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Director Technical Support Biotech information

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$38K

$123.4K

$274K

How much do director technical support biotech jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director technical support biotech in the United States is $123,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $183,500.00 per year, depending on experience, location, and employer.

What does a director of technical support in biotech do?

A Director of Technical Support in Biotech oversees the technical support operations for biotechnology products and services. They manage teams that assist customers with complex scientific equipment or software, ensure high-quality customer service, and collaborate with R&D and product management on product improvements. This role requires both technical expertise in biotechnology and strong leadership skills to drive support strategies and resolve escalated technical issues. Additionally, they may develop training programs for support staff and gather feedback to enhance customer satisfaction.

What are the key skills and qualifications needed to thrive as a director of technical support in biotech?

To thrive as a Director of Technical Support in Biotech, you need in-depth knowledge of biotechnology products, leadership experience, and a strong background in technical support or customer service, often supported by a degree in life sciences or engineering. Familiarity with CRM systems, ticketing platforms, and regulatory compliance tools is typically required, along with experience overseeing technical teams. Outstanding communication, problem-solving, and strategic thinking skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, maintaining regulatory standards, and leading teams to support complex biotech solutions effectively.

How does a director of technical support in biotech typically collaborate with cross-functional teams to resolve complex technical issues?

A Director of Technical Support in the biotech sector often works closely with R&D, quality assurance, product management, and sales teams to address and resolve complex technical challenges faced by customers. This collaboration involves participating in cross-departmental meetings, sharing customer feedback, and helping to develop troubleshooting protocols for new products. By fostering open communication and leveraging each team's expertise, the Director ensures swift resolution of escalated issues and contributes to continuous product improvement. This collaborative approach not only enhances customer satisfaction but also drives innovation within the organization.

What are popular job titles related to Director Technical Support Biotech jobs?

For Director Technical Support Biotech jobs, the most frequently searched job titles are:

Infographic showing various Director Technical Support Biotech job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,386 per year, or $59.3 per hour.

Director, Technical Support

Remote

Quavo, Inc.
11 - 50 employees
Learn more about Quavo, Inc.external

Full-time

Re-posted 11 days ago

Job description

Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world's only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
About the role:
The Director of Technical Support is a senior leadership position within Quavo's Client Support department, overseeing application and technical support to ensure clients receive the highest quality support experience. This role provides oversight and guidance to Client Advocates and Technical Support Analysts, while leading Client Support strategy and growth. The Director partners closely with the Onboarding team on client go-lives, technical troubleshooting, and release upgrades, and serves as the senior escalation point for client issues. This position is critical to driving operational excellence, cross-functional alignment, and continuous improvement across the Client Support organization.
Responsibilities include:
  • Directly oversee Client Support staff, including Client Advocates and Technical Support Analysts, and align the team with Quavo's overall strategic objectives.
  • Provide daily direction and communication to employees so that Client Support tickets are responded to and resolved according to department best practices.
  • Provide continual evaluation of processes and procedures; recommend methods to improve area operations, efficiency, and service to both internal and external clients.
  • Assist the VP of Client Experience with the operations of the Client Support team, including performance analysis, forecasting, staffing, training, scheduling, and reward/recognition, as well as budget preparation, monitoring, and performance improvement programs.
  • Assist the VP of Client Experience to establish and document work procedures and processes for the Client Support team that support company and departmental standards, procedures, and strategic directives.
  • Provide statistical and performance data to the VP of Client Experience, including analyses of patterns and trends in client feedback and utilization data.
  • Optimize the Client Support team's use of technology, including ticketing systems, automation, and AI agents, and continuously iterate based on data and feedback.
  • Serve as the senior first point of escalation for all client issues.
  • Serve as the leadership liaison between the Client Support and Engineering teams.
  • Participate in corporate and cross-functional initiatives such as product launches, strategic projects, and change management, coordinating with cross-functional managers to promote effective communication and ensure alignment on inter-departmental dependencies.
  • Respond to and resolve employee relations issues expressed by team members; create and maintain a high-quality work environment so team members are motivated to perform at their highest level, and address disciplinary or performance issues according to company policy.
  • Perform daily/core job functions of direct reports if needed to ensure client service standards are met during periods of high volume or unforeseen understaffing.
  • All other duties as assigned.

Required Qualifications:
  • 10 years+ of experience in a technical role.
  • 3+ years of experience in a team lead or manager position with responsibility over direct reports in technical roles.
  • Strong knowledge of process improvement, strategic planning, and project management.
  • Senior-level writing, communication, problem-solving, and analytical skills.
  • Very strong teamwork ability, time management skills, and ability to multitask.
  • Ability to work with multiple internal departments.
  • Ability to manage ambiguity and operate with autonomy; highly organized and self-directed.
  • Working knowledge of MS Windows and MS Office (including email) as well as internet browser operations.
  • Experience with Database, APIs, and SQL troubleshooting.
  • Experience implementing AI solutions.

Preferred Qualifications:
  • Bachelor's Degree preferred
  • Background in SaaS.
  • Experience with Salesforce Service Cloud (or SFDC) and related tools.
  • Experience with PEGA.

Apply