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Director Technical Success Jobs (NOW HIRING)

Travere

Director, Technical Operations

At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We ... The Director, Technical Operations (Small Molecule CMC) will provide technical oversight for small ...

Travere

Director, Technical Operations

San Diego, CA

At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We ... The Director, Technical Operations (Small Molecule CMC) will provide technical oversight for small ...

Hoxhunt

Director, Technical Support

Minneapolis, MN · On-site

$125K - $135K/yr

Your Role We are looking for an experienced Director, Technical Support to join our team in ... Success to solve complex problems and improve the customer experience. * Assist with the ...

Intradiem

Director, Technical Experience

Collaborate with Customer Success, Sales, Product, and Engineering to drive cross-functional initiatives and ensure seamless platform support. * Ensure all Technical Support activities comply with ...

City of New York

Director (Technical)

Floral Park, NY · On-site

... Director. Operating with wide latitude for independent judgment under the direction of the ... success KPIs. Finally, you will develop processes for scaling and institutionalizing these ...

DataRobot, Inc.

Account Director - West

San Francisco, CA · On-site

$300K - $400K/yr

Partner with Engagement Directors and Technical Success Managers to uncover new GenAI functional use cases and increase application consumption. * Identify high‑risk buying centers or stalled ...

Hoxhunt

Director, Technical Support

Minneapolis, MN · Remote

$125K - $135K/yr

Your Role We are looking for an experienced Director, Technical Support to join our team in ... Success to solve complex problems and improve the customer experience. * Assist with the ...

City of New York

Director (Technical)

Floral Park, NY · On-site

... Director. Operating with wide latitude for independent judgment under the direction of the ... success KPIs. Finally, you will develop processes for scaling and institutionalizing these ...

Intradiem

Director, Technical Experience

Collaborate with Customer Success, Sales, Product, and Engineering to drive cross-functional initiatives and ensure seamless platform support. * Ensure all Technical Support activities comply with ...

DataRobot, Inc.

Account Director - West

Boston, MA · On-site

$300K - $400K/yr

Partner with Engagement Directors and Technical Success Managers to uncover new GenAI functional use cases and increase application consumption. * Identify high‑risk buying centers or stalled ...

BetMGM LLC

At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we ... The Opportunity The Director, Technical AI Solutions is accountable for translating BetMGM's AI ...

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How much do director technical success jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director technical success in the United States is $115,510.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $154,500.00 per year, depending on experience, location, and employer.

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Director Technical Services

Overland Park, KS • On-site

Smart Warehousing
Transportation and Warehousing • 201 - 500 employees
Learn more about Smart Warehousingexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Smart Warehousing rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Who We Are
Smart Warehousing is not your typical warehousing company. Our technology platform makes complex omnichannel fulfillment and warehousing Smart, Flexible & Responsive so that our customers can focus on what they do best. We have built our software, SWIMS and Bubbles, to tech-enable people, giving us a key competitive advantage in solving the most challenging fulfillment requirements. We ship millions of orders for almost 1,000 customers across 30 warehouses nationwide (approximately 10MM sqft). Our vertical integration allows us to boldly claim: "Our people, our buildings, our tech and our promise" as we serve the customer and care for our team.
POSITION SUMMARY: This role requires a proactive hands-on leader for the service desk, enterprise network and enterprise application administration. These three functions are key to the success of the daily operation at Smart Warehousing. The service desk supports our employees and customers across our warehouses nationwide using our inhouse developed warehouse management system, SWIMS. They are also responsible for purchasing and vendor management related to our collaborative environment and warehouse technology. The network engineering team is responsible for the design, installation and support of the network and attached devices across all warehouses. The network is mission critical to all warehouse operations. Enterprise application administration is focused on licensing, support, and integration of our collaborative applications. There will be significant focus developing enhanced workflows and integration between key enterprise applications such as NetSuite, ServiceNow and HubSpot. The Director is responsible developing a capable team and building strong relationships with internal users, customers, vendors, and management through consistent and positive communication.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Direct leadership responsibilities over the tech services, enterprise network, and enterprise application teams.
  • Responsible for oversight of the vendor relationships for procurement and external services.
  • Responsible for the design and overarching layout of the continuity and stability strategy of the enterprise network(s) nationwide.
  • Oversight of the implementation and continued support and success of the continuity and stability of the enterprise network(s).
  • Provides on time and accurate visibility to upper management related to project status and issues.
  • Ensures a stable and reliable collaborative environment for all employee technology needs.
  • Identifies software and hardware solutions available to improve and support the company mission.
  • Supports the job satisfaction and career growth of the team by defining clear and achievable goals along with consistent feedback against performance.
  • Executes, leads, and trains the team to provide IT Support and Infrastructure.
  • Has oversight of the Service Desk team and leadership to create strategies that provides timely resolution to internal and external customer requests.
  • Has oversight of the administration efforts to support enterprise applications including NetSuite, ServiceNow and other applications.
  • Maintains a strong focus on customer service and satisfaction and establishes team metrics, KPI's, and team standards.
  • Collaborates with other departments to deliver technical solutions.
  • Other duties as assigned

"THE PERSON" | MINIMUM REQUIREMENTS:
  • Bachelor's degree in Computer Science, equivalent or closely related field
  • Minimum 7-10 years of experience in technical services roles and network support
  • 2 or more years of experience in a leadership role
  • Experience managing Active Directory required
  • Experience managing Office 365 environment required
  • Ability to travel up to 5% as directed
  • Experience in warehousing and fulfillment preferred
  • Experience using ServiceNow preferred

KEY ATTRIBUTES:
  • Excellent communication, interpersonal and customer service skills
  • Ability to adapt to a fast paced, rapidly changing environment
  • A collaborator who also works well independently, thinks creatively, and takes the initiative

WHY WORK FOR SMART:
At Smart we offer a wide range of employee benefits including, but not limited to:
  • Competitive compensation packages
  • A wide range of benefits including 401K with company match
  • Medical, Dental, and Vision healthcare plans
  • Parental leave
  • Professional growth and internal promotion opportunities due to continuous organizational growth
  • Holiday pay
  • Flexible work schedules for headquarter positions and multiple shift options for warehouse roles

Smart Warehousing is an equal opportunity employer. We are committed to creating a diverse and inclusive environment, and do not discriminate based on race, age, gender, national origin, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability, as well as all other characteristics and qualities protected by federal, state, or local law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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