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Director Technical Engagement Jobs (NOW HIRING)

IPsoft Inc.

Technical Engagement Manager

Bloomington, IL · On-site

The Technical Engagement Manager will be responsible for ensuring that the account and engagements ... Provide direct project/account oversight and management. * Advocate client service requirements and ...

IPsoft

Senior Technical Engagement Manager

New York, NY · Hybrid

$124K - $171K/yr

The Technical Engagement Manager will be responsible for ensuring that the account and engagements ... Provide direct project/account oversight and management. * Advocate client service requirements and ...

Hotwire Communications

$27K - $31K/yr

Description The Technical Engagement Specialist is responsible for being the single point of ... Handles direct inbound calls from Residential, HBS (Business), and Hospitality customers. * Serves ...

Ardent Mills

Director, Technical Services

Denver, CO · On-site

The Director combines strategic leadership, technical expertise, customer engagement, and business acumen to ensure Ardent Mills remains a trusted partner and industry leader in grain, milling, and ...

New

Ardent Mills

Director, Technical Services

Denver, CO · On-site

The Director combines strategic leadership, technical expertise, customer engagement, and business acumen to ensure Ardent Mills remains a trusted partner and industry leader in grain, milling, and ...

New

Ardent Mills

Director, Technical Services

Plymouth, MN · On-site

The Director combines strategic leadership, technical expertise, customer engagement, and business acumen to ensure Ardent Mills remains a trusted partner and industry leader in grain, milling, and ...

TAIT

Director, Technical Direction - Fixed

Lititz, PA · On-site

... engagement points, and cross-functional handoffs. * Define and evolve the Technical Direction ... Partner with the Director, Technical Direction, Portable to align core Technical Direction ...

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Director Technical Engagement information

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How much do director technical engagement jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director technical engagement in the United States is $91,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What are the most commonly searched types of Technical Engagement jobs?

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Infographic showing various Director Technical Engagement job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 6% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $91,600 per year, or $44 per hour.

Technical Engagement Manager

Parsippany Troy Hills, NJ • On-site

IPsoft Inc.
See more jobs at IPsoft Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Company Description

About IPsoft

IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company's mission is to power the world with expert systems. 
IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft's autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels. 
Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes. 
Gartner June 2012 Critical Capabilities Study 
Gartner ranks IPsoft #1 overall. Gartner comments: 
"IPsoft is the clear leader in selling highly automated event and incident management services" 
"Only IPsoft is rated higher than "good". IPsoft...has executed extremely well in terms of creating differentiation from service automation" 
IPsoft ranked #1 in 6 out of 7 categories. We did not win HR management probably because we try to replace people with technology.

Specialties

Managed Services, ITSM, Automation, Autonomic, IT Outsourcing

  • Headquarters

    17 State Street 14th Floor New York, NY 10004 United States

  • Website

    http://www.ipsoft.com

  • Industry

    Information Technology and Services

  • Type

    Privately Held

  • Company Size

    1001-5000 employees

  • Founded

    1998

Job Description

Overview:

You will be responsible for leading the engagement of a Fortune 1000 account and the ongoing project management of the account, ensuring high levels of customer satisfaction through excellent service delivery. These activities include leading weekly status calls, technical support review meetings, quarterly executive presentations as well as day to day operational leadership and guidance. The Technical Engagement Manager will be responsible for ensuring that the account and engagements under their purview are receiving optimal support and customer satisfaction is maintained at industry leading levels. 


Responsibilities:

  • Ensure absolute quality standards of technical & business service delivery
  • Provide direct project/account oversight and management.
  • Advocate client service requirements and "outside in" perspective.
  • Through expert understanding of IPsoft service delivery, advocate IPsoft's services and solutions to client account portfolio.
  • Liaise between customer, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
  • Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources
  • Support direct management in other business and operational development initiatives, as required
Qualifications
  • Bachelors degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status)
  • Minimum of 5-8 years hands-on technical experience in one or more domains required
  • Minimum of 2-3 years in a business-oriented role, such as technical project management or IT lead required
  • Flawless oral and written communication skills a must
  • Strong organizational skills required
  • Exceptional work ethic: goals-driven, results-oriented individual for whom "good enough" is not acceptable.
  • In-depth experience and knowledge of business-driven technology solutions required
  • Passionate about their work, their company, and their career.
  • Absolute accountability: points to nobody but themselves for their success and their failures.
  • Experience in managed services strongly preferred
  • Functional knowledge of the below domains, with expertise in at least two, required.
  • Special consideration for generalist technology backgrounds.
  • Data Networking
  • Storage Management
  • UNIX Systems Administration (Solaris, Linux, AIX, etc.)
  • Windows Administration
  • Messaging Platforms
  • Database Administration / Architecture
  • Application Programming
  • Application Management
  • Datacenter management
  • IP Telephony
  • Technology Management Standards, such as ITIL, ISO, eSCM
  • Process methodologies highly desired (Six Sigma, Prince2, PMBOK)
  • Network & System Security
  • Technology Business Management Principles
  • Formal project management training a plus
  • Business-case, proposal, and technical writing skills desired
Additional Information

Benefits

Competitive Base Salary

Medical Insurance, Dental Insurance and Vision Care 

Life Insurance

Short Term and Long Term Disability Insurance 

401(k) Plan

Flexible Spending Accounts: Health Care, Dependent Care, Transit

Paid Time Off Bank

 


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