Director Surface Pattern Design Jobs in Oregon (NOW HIRING)

A Brief Overview

• Own design quality and outcomes across the digital portfolio

  • Lead product design across Safelite's digital ecosystem, including:

  • Consumer experiences. Safelite.com and the post-booking customer portal.

  • Partner and commercial experiences. Insurance partner platforms and fleet/commercial portals.

  • Associate and technician tools. The digital tools field technicians and contact center colleagues use to do their work.

  • AI and agentic experiences. Conversational agents serving customers, insurance carriers, and technicians.

  • Set and enforce the experience bar for interaction design, content, accessibility, and visual quality across every squad and surface.

  • Translate customer insight, business strategy, and product direction into clear experience direction designers can run with.

  • Make design tradeoffs based on customer impact, business value, technical feasibility, and operational reality, and make those tradeoffs visible to leadership.

  • Connect design decisions to measurable outcomes: conversion, containment, self-service completion, satisfaction, and associate efficiency.

  Build and lead the product design team

  • Lead, coach, and develop a team of product designers across consumer, partner and commercial, associate and technician, and agentic surfaces.

  • Set clear expectations for craft, product judgment, partnership, and execution. Hold the bar.

  • Build team capability in discovery, experimentation, prototyping, service thinking, and AI-enabled design.

  • Coach designersto useAI fluently across the product lifecycle: research synthesis, concept generation, prototyping, and iteration.

  Evolve the design system into a scalable experience system

  • Move Safelite's design system beyond a reusablecomponentlibrary into a shared experience system that drives consistency across journeys, platforms, and touchpoints.

  • Define and govern shared patterns, components, accessibility standards, and design principles used across every squad.

  • Improve design-to-development handoff and implementation quality in partnership with Engineering.

  • Establish the rituals, including critique, documentation, and review, that allow design quality to scale without slowing teams down.

  Lead AI-enabled and adaptive experience design

  • Partner with AI and Agentic product leadership to design Scarlett, Gray, and Chad as trustworthy, useful, and customer-centered experiences.

  • Establish reusable AI-era UX patterns: conversational design, guided decisioning, confidence states, fallback logic, and human handoff.

  • Help teams decide where AI should automate, assist, recommend, escalate, or stay out of the way.

  • Translate complex agentic capabilities into simple, intuitive experiences grounded in real customer and associate needs.

• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree Human Factors, UX Design, Communication Design or related field Required

Experience Qualifications

• We'relooking for a product leader who has shipped inside fast-moving, product-led organizations, and who is energized by helping a company evolve toward that model.

  • Consumer-facing digital experiences in service businesses.You'vedesigned forjourneys where customers move between digital, human, and operational touchpoints, where the digital experience is the front door to a real-world service.

  • Design system evolution.You'vetaken a design system from acomponentlibrary to a scalable experience system that drives consistency across many products and teams. You know what good looks like at each stage of maturity.

  • AI-enabled or conversational experiences.You'veshippedproductwith conversational interfaces, agents, personalization, intelligent decisioning, or adaptive flows. You understanddesigning fortrust, uncertainty, and handoff.

  • Strong fits include marketplace and on-demand platforms, omnichannel retail, travel and hospitality, servicemarketplaces, andhome services and modern auto. These are businesses where digital demand connects to real-world service delivery. AI-native product companies are also a strong fit.

Skills and Abilities

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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