Director Starrez Jobs in Springfield, MA (NOW HIRING)

As a live-in position, responsibilities include evening, nighttime and weekend commitments on a regular basis throughout the academic year, including time reserved for preparatory training. In addition, the campus residency shall serve as their primary residence.

Resident Director

EX

Assistant Director of Residential Life

G

52

40 hours (minimum)

Overall responsibilities are focused on the development and maintenance of an environment conducive to the academic, social and personal growth of residents, individually and collectively. Responsible for the on-site leadership and management of a residence hall/area. Supervises Resident Assistants in the delivery of services and program development. Responsible for a variety of administrative responsibilities pertinent to the daily operation of their residential area, as well as enhancing student development through the residential curriculum, as well as educationally-based conduct interventions. In all interactions and actions, maintains privacy and confidentiality of records. Responsible for following federal and state regulations as they relation to residential life and DSS functions, as well as University policies and procedures. Serves as a Campus Security Authority (per Clery reporting requirements). Performs all duties in full support of the University’s mission, understanding the positive and effective execution of these duties are instrumental to the education of the University’s students.

As a live-in position, responsibilities include evening, nighttime and weekend commitments on a regular basis throughout the academic year, including time reserved for preparatory training. In addition, the campus residency shall serve as their primary residence.

• Collaborates with the Assistant Director of Operations and Housing Operations Manager to execute administrative processes, including but not limited to room condition reports, health and safety inspections, room verifications, and damage billing
• Partners with ARAMARK Facilities to resolve facilities related issues and identify building needs.
• Submits written reports as required, including but not limited to the following: maintenance reports, incident/referral reports, damage reports, room and lounge inspections forms, housing rosters.
• Assists with the development and implementation of strategies designed to minimize vandalism and damage. Provides information for damage assessment, as warranted, to the Assistant Director of Operations.
• Ensures that the condition of each room in their residence facility is documented for the arrival, departure (and reassignment, if applicable) of residents, as well as documenting the condition of shared/public space on each floor.
• Monitors operation of all common and recreational areas within the residential area (as appropriate), as well as upkeep and service of the laundry room.
• Serves as an active leader in opening and closing within the residence halls during vacation periods and at the start and completion of the academic year.
• Mediates conflicts among students, especially roommates. Assists, as warranted, with processing housing changes (additions, deletions and reassignments) and student notification of such. Oversees the implementation of roommate agreements at the beginning of each semester.
• Assists, as warranted, with StarRez (the online housing /roommate assignment process for current and incoming resident students) particularly with respect to publicity, educational initiatives and student assistance.
• Responsible for oversight and managing of community programming budgets.
• Completes weekly visual checks of the residence areas, especially throughout the summer months to help ensure the buildings are ready for academic year occupancy. Primary focus is to identify the critical needs involving housekeeping and maintenance/repairs.
• Regularly evaluates and improves operational and systemic processes to ensure equitable residential opportunities for students.

• Assists in the development of an environment that supports and promotes opportunities for individual growth, respect for persons and property, and a sense of community living and shared responsibility consistent with the University’s mission statement and strategic plan.
• Works consistently towards the fulfillment of goals and objectives as established for/by the Vice President for Student Success and Dean of Students and the Office of Residential Life.
• Displays an active commitment to creating a diverse, equitable and inclusive residential community through the development and implementation of innovative policies and practices that foster and advance equity and inclusion. Actively supports and adapts to new ideas, approaches and change.
• Implements all components of the Residential Curriculum as outlined by the Office of Residential Life.
• Encourages and reinforces independent and responsible decision making on the part of resident students.
  • Develops ‘in-house’ strategies specifically designed to promote responsible behavior and respect for individuals and the residence hall community.
  • Serves as a conduct hearing officer to shape positive student behavior. Works closely with the Office of Student Conduct and Conflict Resolution and utilizes Maxient software to manage cases.
• Collaborates with the Division of Student Success and academic partners to monitor and support students’ social, personal and academic success. Meets weekly with the Director of Student Health and Well-being. Connects students’ campus resources.
• Assists with programs and events sponsored by the Office of Residential Life as a department.
• Provides assistance and/or referral as needed relative to academic, personal and social concerns of resident students. Serve as a primary resource person for unusual circumstances or crisis intervention within limits defined in training.
• Completes an annual performance self-appraisal. Meets with the immediate supervisor to evaluate strengths, areas for improvement, and an action plan for his/her professional development.
• Assists, as warranted, with the planning and implementation of pre-service and in-service training for the residential life staff.
• Works with Living and Learning Community faculty and staff and/or Faculty-In-Residence to provide a seamless in and out classroom experience.
• Assists with departmental responsibilities for the new student summer orientation program and summer conferences, including staff supervision.

• In managing the residence hall, provides direct supervision to their Resident Assistant staff. Provides leadership, direction, and support of Resident Assistants in the areas of community development, implementation of the residential curriculum, conflict mediation, crisis intervention, policy enforcement, administrative processes and student support.
• Conducts individual one-on-ones and weekly staff meetings with Resident Assistants throughout the academic year.
• Completes a formal mid-semester and annual evaluation, in writing, for each Resident Assistant. Assesses and documents strengths and areas where improvement is needed. Assists each RA with preparing an action plan for position their related development.
• Assists their Resident Assistants in developing the means to be appropriately and actively engaged in the lives of their assigned residents, in order to develop meaningful relationships and to be well informed on student life styles and use of their personal living space.
• Provides guidance and support for their Resident Assistants to ensure overall consistency when responding to unacceptable or inappropriate behavior. Serves as a resource to their RAs for educationally purposeful responses to misconduct.
• Participates fully in all staff development opportunities, including pre-service and in-service training sessions.
• Assists with the Resident Assistant selection process. Participates in individual applicant interviews and facilitates group interviews. Participates in the rendering of decisions on appointments.
• Assists with the professional staff selection processes, as appropriate.
• Participates in duty rotation with other members of the Residential Life staff throughout the year. Available as a resource resident assistant, particularly for unusual or unforeseen circumstances occurring in the residential areas. Collaborates with personnel in public safety, Counseling and Psychological Services, and other campus partners to manage situations.

Completes other duties as assigned, including: actively participating in weekly Office of Residential Life meetings, preparing annual reports, and participating in official University events.

PS1226P

Normal office situation, Requires travel, including overnight stays.

Bachelors Degree required

Typically sitting at a desk or table, Light lifting or carrying 25lbs or less. Intermittently sitting, standing, or stooping. Typically standing or walking

The ability to work effectively with diverse groups.

10/01/2026

Open Until Filled No

As a live-in position, responsibilities include evening, nighttime and weekend commitments on a regular basis throughout the academic year, including time reserved for preparatory training. In addition, the campus residency shall serve as their primary residence.

• What is the highest level of education attained?
  • GED
  • High School Diploma
  • Technical School, Certification or Apprenticeship
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • Knowledge of a highly advanced professional discipline. (e.g., Ph.D, M.D., J.D., or equivalent doctoral degree required.)
• How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Website
  • Other

Required Documents

• Resume
• Cover Letter
• Letter of Recommendation - Staff
• Statement on Inclusive Excellence and Belonging

Optional Documents

200 Bloomfield Avenue
West Hartford, CT 06117

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at.
Any data not saved will be lost.
Click 'OK' to keep your session active.