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Director Solar Call Center Jobs (NOW HIRING)

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

$75K - $225K/yr

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

MCI Careers

Call Center Site Director

Mesilla, NM

$13.10/hr

The Call Center Site Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally ...

MCI Careers

Call Center Site Director

Mesilla, NM · On-site

The Call Center Site Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally ...

MCI Careers

Call Center Site Director

Mesilla, NM · On-site

The Call Center Site Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally ...

MCI Careers

Call Center Site Director

Mesilla, NM · On-site

The Call Center Site Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally ...

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer ...

MCI Careers

Call Center Site Director

Mesilla, NM · On-site

$13.10/hr

The Call Center Site Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally ...

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How much do director solar call center jobs pay per year?

As of Jun 8, 2026, the average yearly pay for director solar call center in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a Director of a Solar Call Center do?

A Director of a Solar Call Center oversees the daily operations and strategic direction of the call center that handles customer inquiries and sales related to solar energy products and services. They are responsible for managing staff, ensuring customer satisfaction, implementing training programs, and achieving performance goals. Additionally, they work to optimize processes, monitor key performance indicators, and collaborate with sales and technical teams to drive growth and efficiency in the solar sector.

What is the difference between Director Solar Call Center vs Solar Customer Service Manager?

AspectDirector Solar Call CenterSolar Customer Service Manager
ResponsibilitiesOversees call center operations, strategy, and team managementManages customer service team, handles escalations, improves service quality
CredentialsExperience in call center management, industry knowledgeCustomer service experience, industry familiarity
Work EnvironmentCall center setting, leadership roleCustomer service department, client interaction
Industry UsageCommonly used in large solar companies and energy providersUsed across solar firms focusing on customer support

The Director Solar Call Center focuses on strategic leadership and overall call center operations, while the Solar Customer Service Manager handles day-to-day customer interactions and service quality. Both roles require industry knowledge and customer service experience but differ in scope and responsibilities.

What are some common challenges faced by a Director of a Solar Call Center, and how can they be effectively addressed?

A Director of a Solar Call Center often encounters challenges such as managing high call volumes during peak seasons, maintaining up-to-date product knowledge among agents, and ensuring consistent customer satisfaction. To address these, it's important to implement robust training programs, utilize advanced call center technology to streamline workflows, and foster open communication within the team. Regular performance reviews and clear goal-setting also help in identifying areas for improvement and motivating staff to deliver their best.

What are the key skills and qualifications needed to thrive as a Director Solar Call Center, and why are they important?

To thrive as a Director Solar Call Center, you need strong leadership skills, deep knowledge of solar industry processes, and experience in call center operations, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, call center analytics tools, and industry certifications such as Six Sigma or PMP are commonly required. Exceptional communication, problem-solving abilities, and the capacity to motivate teams are crucial soft skills for this role. These skills ensure efficient operations, high customer satisfaction, and the ability to drive continuous improvement in a competitive renewable energy market.
What cities are hiring for Director Solar Call Center jobs? Cities with the most Director Solar Call Center job openings:
What are the most commonly searched types of Solar Call Center jobs? The most popular types of Solar Call Center jobs are:
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Director Solar Call Center jobs near you
Director of Call Center Operations

Director of Call Center Operations

MTM LLC

Newark, DE • On-site

$75K - $225K/yr

Full-time

Posted 8 days ago

Job description

Position Overview:
The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be responsible for setting strategic direction, optimizing processes, and ensuring the team consistently meets or exceeds lead generation and revenue goals. This role requires a blend of leadership, hands-on management, and operational excellence to deliver high performance in a fast-paced environment.

Key Responsibilities:

  • Leadership & Team Management: Manage, lead, and motivate a team of call center agents focused on generating high-quality leads and driving new business for the company. Foster a culture of accountability, teamwork, and high performance.
  • Sales Strategy Development: Design and implement effective call center strategies for both inbound and outbound lead generation, ensuring the team is equipped to identify opportunities and drive conversions.
  • Performance Optimization: Monitor key performance indicators (KPIs) to track team performance, identifying opportunities for improvement and implementing actionable strategies to hit and exceed targets.
  • Coaching & Development: Provide ongoing training, coaching, and mentoring to call center agents, helping them refine their sales skills, improve their scripts, and maximize their lead conversion rates.
  • Process Improvement: Continuously evaluate and refine call center processes, technology, and workflows to maximize efficiency, enhance the customer experience, and drive revenue growth.
  • Collaboration with Sales and Marketing Teams: Work closely with the sales and marketing teams to ensure a seamless lead handoff process and alignment of strategies. Ensure that leads are properly nurtured and passed to the appropriate team for follow-up.
  • Customer Experience: Ensure that every call is an opportunity to provide value to the customer while promoting our services, building trust, and maintaining high standards of professionalism.
  • Reporting & Analytics: Regularly analyze and report on call center performance, lead quality, and revenue generation, providing insights to senior leadership on performance trends and improvement opportunities.
  • Budget Management: Oversee the call center budget, ensuring that resources are allocated effectively to meet team objectives while controlling costs.

Qualifications:

  • Proven experience managing a call center team, ideally in a sales-driven environment (preferably in construction, home services, or a similar industry).
  • Strong leadership and team management skills, with a focus on performance coaching, mentoring, and motivating teams to meet and exceed goals.
  • Experience with lead generation, sales funnels, and optimizing conversion rates in a call center setting.
  • Data-driven approach with the ability to analyze performance metrics, identify trends, and implement improvements.
  • Excellent communication and interpersonal skills, with the ability to work cross-functionally with other departments.
  • Strong problem-solving and conflict-resolution skills, especially in high-pressure situations.
  • Familiarity with call center software and CRM systems (Salesforce, Five9, etc.).
  • Experience developing and implementing call scripts, sales training programs, and process optimizations.
  • Ability to thrive in a fast-paced, high-volume environment, balancing short-term goals with long-term objectives.

Why Join Us?

  • Make an Impact: Play a key role in driving the growth of the business by managing a high-performance call center team that generates new business.
  • Competitive Compensation: Competitive salary with performance-based incentives.
  • Career Growth: Opportunities for professional development and advancement as we continue to scale.
  • Dynamic Culture: Be part of a collaborative and entrepreneurial team that is committed to excellence.
  • Industry-Leading Company: Join a company that's an innovator in the construction and home remodeling space, offering high-quality products and services.

If you're a results-driven call center leader with a passion for generating business and leading teams to success, we want to hear from you!